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FirstBank Introduces The First Humanoid Robot, Reinforces Its Commitment To Providing Innovative Financial Solutions For Customers [PHOTOS] 

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  • FirstBank has launched an industry first Humanoid Robot at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch
  • The robot is among the phased configuration of the bank’s state-of-the-art digitally led self-service branch 
  • The Humanoid Robot is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.

In furtherance to its leading role in providing innovative financial solutions in Nigeria, First Bank of Nigeria Limited, Nigeria’s premier financial institution and leading financial inclusion services provider, has announced the launch of a Humanoid Robot, the first of its kind in the financial services space in Nigeria. The robot is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.

The Humanoid Robot can engage customers in conversations as well as through a touch screen strapped to his chest. The services performed by the robot include responding to customer enquiries on cash deposits, withdrawals and ATM cards. The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.

The Humanoid Robot also keeps customers up to date with happenings about the Bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction. The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts.

Expressing his delight at the initiative, Dr Adesola Adeduntan, the CEO of FirstBank Group noted that “the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank. With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world. Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfil our customers’ needs.” he concluded.

The introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, launched in December 2021.

Another Humanoid Robot will also be deployed in the Bank’s next and second Digital Experience Centre, soon to be announced in the coming months.

About FirstBank

First Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the leading financial inclusion services provider in Nigeria for 129 years.

With over 800 business offices across our footprints and over 200,000 Banking Agents spread across 99% of the 774 Local Government Areas in Nigeria, FirstBank provides a comprehensive range of retail and corporate financial services to serve its over over 41 million customer accounts (including digital wallets) in Nigeria and over 700,000 customer accounts outside the country. The Bank has an international presence with subsidiaries operating in 9 other countries. These subsidiaries are FirstBank (UK) Limited in London and Paris, FirstBank in The Gambia, FirstBank Sierra-Leone, FirstBank in the Republic of Congo, FBNBank in Ghana, FBNBank in Guinea, FBNBank in Senegal as well as a Representative Office in Beijing, China. The Bank is at the forefront of promoting digital banking in the country and has issued over 12 million cards, the first bank to achieve such a milestone. FirstBank’s cashless transaction drive extends to having more than 12 million people on its USSD Quick Banking service through the nationally renowned *894# Banking code and over 4.5 million people on the FirstMobile platform. It is, by far, the leader in the number of digital transactions per minute across multiple channels.

FirstBank’s commitment to Diversity is shown in its policies, partnerships and initiatives, such as its employees’ ratio of female to male (about 39%:61%; and 32% women in management) as well as the FirstBank Women Network, an initiative that seeks to address the gender gap and increase the participation of women at all levels within the organization. In addition, the Bank’s membership of the UN Women is an affirmation of a deliberate policy that is consistent with UN Women’s Women Empowerment’s Principles – Equal Opportunity, Inclusion, and Nondiscrimination.

Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimised risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities available in Nigeria an internationally competitive world-class brand and a credible financial partner.

For six consecutive years (2011 – 2016), FirstBank was named “Most Valuable Bank Brand in Nigeria” by the globally renowned The Banker Magazine of the Financial Times Group and “Best Retail Bank in Nigeria” eight times in a row, 2011 – 2018, by the Asian Banker International Excellence in Retail Financial Services Awards.

Notably, in 2022, the Bank took a long stride on its growth trajectory with the Bank’s Viability and Long-Term Issuer Default Ratings upgraded to ‘B’ from ‘B-‘ (with Outlooks Stable) by Fitch, a leading global rating agency. This is an indication of the Bank’s strong internal capital generation and the corresponding recession of its risks to capitalisation. Fitch also upgraded the Bank’s National Long-Term Ratings to ‘A (nga)’ from ‘BBB (nga)’, to reflect its improved creditworthiness relative to that of other issuers in Nigeria. Furthermore, the Top 100 African Bank rankings 2022 released by The Banker Magazine revealed FirstBank’s ranking as number one in Nigeria in terms of Overall Performance, Profitability, Efficiency and Return on Risk.

Other laudable feats in 2022 include FirstBank’s international recognitions on major indices by Euromoney Market Leaders, an independent global assessment of the leading financial service providers where FirstBank was crowned:

Market Leader: (tier-1 recognition) in Corporate and Social Responsibility (CSR),

Market Leader: (tier -1 recognition) Environmental, Social and Governance (ESG),

Highly Regarded: in Corporate Banking and Digital Solutions,

Notable: in SME Banking.

Also, in 2022 International Finance Magazine named the Bank “Most Innovative Banking Product in Nigeria” and “Best Retail Bank in Nigeria”. FirstBank was also awarded “Best Corporate Banking Western Africa, 2022” and “Best CSR Bank Western Africa, 2022’’ by Global Banking and Finance Magazine. Other notable awards in FirstBank coffers include: “Best Bank in Nigeria” by Global Finance magazine – fifteen times in a row; “Best Private Bank in Nigeria-2021” awarded by Global Finance magazine; “Best Internet Banking Nigeria” and ‘’Best CSR Bank Africa’’ by International Business Magazine.

In 2023, FirstBank has received notable awards including “Best Private Bank for Sustainable Investing in Africa 2023” by Global Finance Awards; “Best Sustainable Bank in Nigeria 2023” by International Investors Awards; “Best Bespoke Banking Services in Nigeria 2023” by International Investors Awards; “Best Financial Inclusion Service Provider in Nigeria 2023” by Digital Banker Africa; and “African Bank of the Year” by African Leadership Magazine.

Our vision is ‘To be Africa’s Bank of first choice’ and our mission is ‘To remain true to our name by providing the best financial services possible. This commitment is anchored on our core values of EPIC – Entrepreneurship, Professionalism, Innovation and Customer-Centricity. Our strategic ambition is ‘To deliver accelerated growth in profitability through customer-led innovation and disciplined execution and our brand promise is always to deliver the ultimate “gold standard” of value and excellence to position You First in every respect.

BIG STORY

Awujale Stool: Protest Rocks Ijebu Ode Over Imposition Plot

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A peaceful protest broke out on Friday in Ijebu Ode over alleged plans to impose the next Awujale of Ijebuland.

The protesters marched through Awujale Palace Road on their way to the Ijebu Ode Local Government Secretariat to register their displeasure over the development.

Recall that the Ogun State Government, on Tuesday, in a statement signed by the Commissioner for Local Government and Chieftaincy Affairs, Ganiyu Hamzat, halted the Awujale selection process following a flood of petitions received from security agencies and other stakeholders.

Details later…

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BIG STORY

Fubara Is APC Leader In Rivers, Wike Has Been Compensated —– Bwala

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Daniel Bwala, special adviser to President Bola Tinubu on policy communication, says his principal aligns with the position of Nentawe Yilwatda, national chairman of the All Progressives Congress (APC), on the leadership hierarchy in Rivers state.

Bwala’s remarks come as the Rivers house of assembly continues impeachment proceedings against Siminalayi Fubara, amid a renewed war of words between the governor and Nyesom Wike, his predecessor.

On January 3, the APC chairman said Fubara, governor of Rivers, leads the party in the state.

Yilwatda said the APC accords governors the privilege of leading the party at the state level, while urging them to respect inclusion and avoid disenfranchising other party members.

Speaking on ‘Hard Copy’, a Channels Television programme, Bwala said the governor must be allowed to carry out his duties without undue interference.

The presidential aide added that Wike’s political standing in the state is limited to the Peoples Democratic Party (PDP).

“I agree with the point highlighted by the national chairman that in Rivers state, Governor Fubara is the leader of the APC. Wike is not a member of the APC, so he cannot speak for the party,” he said.

“He may be regarded as a leader within the PDP in Rivers state, having been a former governor, but the APC leader in the state is Governor Fubara.”

Bwala said Tinubu’s position is in tandem with the party’s internal rules and democratic principles.

“What the national chairman said is the position the president sticks to, because he respects party procedures. The president believes in the rule of law and due process, and the party will always respect that,” he said.

Bwala also addressed concerns over Wike’s influence within the federal government, noting that appointments do not supersede national interest.

“We’ve heard people complain that as a cabinet member, Wike enjoys certain benefits,” he said.

“Wike has been adequately compensated. The president believes in compensating people, but not at the expense of the interest of Nigeria. President Bola Tinubu gives latitude, but once you cross the line, you will know.”

He added that the cold war between Wike and Fubara is “being handled”.

“When you ask who is the leader of the party, the answer is the governor. The impeachment procedure must be consistent with the practice of law and constitutional requirements,” he added.

“The governor will deal with it. There are court orders stopping the impeachment, and the party is clear: nobody should stop Fubara from governing Rivers state.

“The president even respects the rights of states governed by the PDP. Even where the APC may want to challenge them, he believes that a governor, regardless of party, should be allowed to govern.”

Bwala concluded that the president’s stance reflects his commitment to democratic stability, constitutional order, and party discipline across the country.

 

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BIG STORY

Abductions: US Demands Action, FG Vows To Track Bandits

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The United States has raised serious concerns over Nigeria’s ability to protect Christian communities following the abduction of 177 worshippers in Kaduna State, as bandits were on Thursday sighted moving freely through forest corridors with their captives, days after storming churches without resistance.

On Sunday, gunmen attacked three churches in Kurmin Wali community in the Kajuru Local Government Area of Kaduna State and whisked away more than 177 worshippers, with 11 managing to escape, while 166 are still in captivity.

The US warning came as a high-level delegation of their officials arrived in Nigeria on Thursday on a week-long diplomatic tour aimed at reviewing counterterrorism efforts and the protection of vulnerable religious groups across Africa, the Middle East and Europe.

The meeting is part of the United States-Nigeria Joint Working Group and was co-chaired by the National Security Adviser, Nuhu Ribadu, and the US Under Secretary of State for Political Affairs, Allison Hooker.

It took place amid heightened diplomatic tensions after US President Donald Trump redesignated Nigeria as a Country of Particular Concern over alleged religious freedom violations. However, the Federal Government has repeatedly dismissed claims of systemic Christian persecution, maintaining that insecurity affects citizens of all religious backgrounds.

Hooker said recent attacks showed that despite reported security operations, Christian communities in parts of northern Nigeria remained dangerously exposed.

Hooker said, “Today, we are here to discuss how we can work together to deter violence against Christian communities; prioritising countering terrorism and insecurity; investigating attacks and holding perpetrators accountable; and reducing the number of killings, forced displacements, and abductions of Christians, particularly in the North Central States.

“On the protection of Christians, the Nigerian government recently secured the release of 38 Christians abducted from a church in Kwara state, and another 265 abducted from St. Mary’s Catholic school. This real progress is a direct result of our engagement with the Nigerian government.

“However, we are concerned about recent reports that gunmen kidnapped more than 170 Christians in Kaduna state on January 18. The government of Nigeria must do more to protect Christians and their right to practice their faith freely and safely.”

Hooker said the mass abduction in Kaduna underscored persistent security failures that the Nigerian government must urgently address.

She added that advancing religious freedom and security would deepen US-Nigeria relations in other areas, including trade, economic cooperation, health responses and the fight against terrorism.

She said, “Advancing religious freedom and security will help the United States and Nigeria to enhance the reciprocal benefits of our relationship: solidifying trade and economic deals, degrading terrorist groups that threaten our interests, and strengthening health responses, among many other areas. We hope to identify some ways to return internally displaced persons to the communities from which they were expelled in the North Central States, interdict weapons and funding going to terrorist groups, and expand investigations and ensure prosecution of individuals and groups committing atrocities.”

Her comments came amid fresh field reports confirming that the abductors of the Kurmin Wali worshippers were seen trekking with their victims between Ungwan Gamu and Maro communities in Kajuru Local Government Area, exploiting forest routes long known as bandit hideouts.

The abductors have reportedly demanded the return of 17 motorcycles, valued at N28.9m, which they claim were seized during recent military operations, as a condition for the release of the victims.

In response, National Security Adviser, Nuhu Ribadu, acknowledged the gravity of the situation, saying the Federal Government had intensified joint military operations, intelligence coordination and investigations into attacks on religious communities.

Ribadu said violence framed along religious lines was unacceptable and would be treated as an attack on the Nigerian state, assuring that perpetrators would be tracked and prosecuted.

“Nigeria is a deeply plural society, and the protection of all citizens: Christians, Muslims, and those of other beliefs, is non-negotiable. Violence framed along religious lines is treated as an attack on the Nigerian state itself. Our response, therefore, integrates security operations, rule of law, humanitarian safeguards and strategic communication, ensuring that operational successes translate into public confidence and strengthened social cohesion,” he said.

Ribadu said President Bola Ahmed Tinubu had authorised expanded security deployments, enhanced intelligence coordination and stronger investigations into attacks on religious communities, assuring that perpetrators would be tracked and prosecuted.

He said, “At the national level, and under the leadership of President Bola Ahmed Tinubu, Nigeria has taken deliberate and decisive steps to confront insecurity. The President has formally declared national security emergencies in vulnerable and high-risk areas, authorised intensified joint operations, and directed the sustained deployment of security forces to priority locations, particularly those communities experiencing recurrent attacks on civilians and religious groups.

“These directives have been matched with concrete action. Nigeria is expanding early-warning and rapid-response mechanisms, developing a national database to serve as a single, authoritative source of accurate and verifiable data on deaths and casualties arising from violence. This effort will strengthen evidence-based decision-making, accountability, and the effectiveness of security responses. Parallel to this, investigations and prosecutions related to attacks on religious communities have been intensified to ensure that violence is met not only with force, but with justice and accountability.”

Briefing journalists after the meeting, the Minister of Information and National Orientation, Mohammed Idris, said the engagement reflected sustained efforts to deepen security partnerships and deliver concrete results.

“This is the third high-level engagement with senior United States officials since November 2025. It shows that our partnership is active, serious, and focused on outcomes that matter to Nigerians,” Idris said in a statement by his media aide, Rabiu Ibrahim.

He noted that collaboration between the two countries had translated into operational gains on the ground.

“Our military and security agencies are working closely with US partners through intelligence sharing and operational coordination, and have strengthened ongoing operations, including Operation Hadin Kai in the North East and Operation Fasan Yamma,” he added.

Idris also highlighted the US commitment to deliver outstanding military equipment procured over the past five years, including drones, helicopters, and support systems, and noted readiness to provide surplus defence equipment.

On domestic measures, he stated, “Nigeria is acting decisively. Security agencies have clear instructions to protect communities and respond swiftly to threats.”

He added that the Federal Government was strengthening early-warning systems and developing a national database to generate accurate figures on deaths and casualties linked to violence.

“This will give us a single, trusted source of data to guide decisions, improve accountability, and sharpen our security response,” he said.

The minister urged Nigerians to remain patient and supportive as reforms continue.

“Our responsibility is to keep Nigerians informed and reassured. The work being done today is to ensure a safer country tomorrow,” he added.

The session was attended by senior Nigerian officials, including the Minister of Defence, Gen. Christopher Gwabin Musa (retd.), the Chief of Defence Staff, Gen. Olufemi Oluyede, and the Inspector General of Police, Kayode Egbetokun. Aside Hooker, the US delegation included Deputy Commander of AFRICOM Lt. Gen. John Brennan, and other senior officials.

Other countries that the US Under Secretary is billed to visit are Muscat, Oman; Manama, Bahrain; and Rome, Italy, the US Department of State announced in a statement on Wednesday.

Her itinerary includes strategic dialogues in Oman and Bahrain, where she will lead discussions aimed at advancing cooperation on a range of security, economic and cultural priorities with both governments.

In Rome, she will engage with international partners and counterparts on major global issues, including the Russia-Ukraine war, Venezuela and peace efforts in the Middle East.

She is also scheduled to meet representatives of United Nations agencies such as the World Food Programme and the Food and Agriculture Organisation to discuss oversight and accountability for US-funded assistance programmes, and to explore new agricultural trade opportunities for American farmers.

Hooker, who was appointed Under Secretary of State for Political Affairs in 2025, oversees key regional and bilateral policy issues across the State Department and plays a central role in shaping US diplomatic engagements globally.

The Village Head of Kurmin Wali, Ishaku Dan’azumi, told newsmen on Thursday that the sighting of the abductors and their victims followed threats issued by the abductors after they detected the presence of security operatives in the area.

Dan’azumi told newsmen in a telephone interview that the abductors and their victims were seen trekking on foot between neighbouring Ungwan Gamu and Maro communities. However, their exact destination could not be ascertained.

“They (abductors) accused us of bringing soldiers and claimed powerful people were backing us,” Dan’azumi said. “After that call, they disappeared. This (Thursday) morning, we were told that they were seen moving on foot with our people between Ungwan Gamu and Maro, but we do not know exactly where they are heading,” he said.

According to the traditional ruler, the development followed threats allegedly issued by the bandits on Wednesday evening after they noticed the presence of security operatives in the area.

“They said we were claiming to have ‘big people’ backing us because of the military presence,” Dan’azumi said.

 

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