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Zenith Bank Launches Intelligent Chatbot, Ziva

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Nigeria’s leading financial institution, Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use, and then initiate a conversation. This product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime. They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

Commenting on the new banking solution, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said: “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration”.

Speaking further on the WhatsApp chatbot, Onyeagwu noted that “since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication”.

Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offerings, unique customer experience, and sound financial indices.

The bank has remained a clear leader in the digital space with several firsts in the deployment of innovative products, solutions, and an assortment of alternative channels that ensure convenience, speed, and safety of transactions.

The bank’s commitment to world-class service standards has led to several product innovations, including the “Zenith Timeless Account”, which allows Nigerians aged 60 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account, and the deployment of contactless payments and QR on ATM points, amongst others.

Zenith Bank places a premium on its core business strategy anchored on People, Technology and Service, to create value for its numerous clientele. With a team of dedicated professionals, the bank leverages its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.

In recognition of its track record of excellent performance and commitment to best-in-class service, Zenith Bank was voted as Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards 2020, Best Bank in Nigeria in the Global Finance World’s Best Banks Awards 2020 and 2021, and Best in Corporate Governance ‘Financial Services’ Africa 2020 and 2021 by the Ethical Boardroom.

Also, the bank emerged as the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands 2020 and 2021, and Number One Bank in Nigeria by Tier-1 Capital in the “2021 Top 1000 World Banks” Ranking by The Banker Magazine.

The bank was also recognized as Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Retail Bank of the year at the 2020 BusinessDay Banks and Other Financial Institutions (BOFI) Awards, and Best Company in Promotion of Good Health and Well-Being as well as Best Company in Promotion of Gender Equality and Women Empowerment at the Sustainability, Enterprise and Responsibility (SERAS) Awards 2020.

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Adeleke Accuses FG Of Withholding Osun LG Funds For Political Reasons

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Osun State Governor Ademola Adeleke has accused the federal government of deliberately withholding local government allocations meant for the state due to political differences.

Speaking through his deputy, Kola Adeusi, at a two-day Southwest Summit on Democracy and Federalism in Ondo State, Adeleke said Osun has been subjected to “politically-motivated marginalisation” by the federal authorities since he assumed office in 2022.

He alleged that funds designated for local government administration in the state were seized without legal justification, describing the situation as a violation of constitutional provisions on financial autonomy and inter-governmental cooperation.

“There is an ongoing wilful breach of the constitution to deprive a sub-national entity of its due rights simply because it does not belong to the same party with the ruling party at the centre,” Adeleke said.

The governor claimed that several federal programmes and projects intended for Osun have been rerouted through political party structures rather than official state institutions, adding that the development has weakened governance delivery at the grassroots level.

Adeleke further alleged that some political actors in Abuja have frustrated efforts to rehabilitate federal roads and revive abandoned federal projects within the state. He also accused federal security agencies of shielding members of the ruling party in cases of alleged misconduct, while using security institutions to intimidate officials of the state government.

“In Osun today, federal party officials boast of powers to deploy security apparatus to witch-hunt state officials,” he said.

Despite the challenges, the governor said his administration has recorded improvements across key sectors including health, education, and debt management. According to him, Osun now ranks highest in the Southwest in access to primary healthcare and has reduced its debt burden by more than 40 percent.

He called on leaders in the Southwest to prioritise regional development over partisan rivalry, advocating for a circular cargo railway, development of dry ports, and stronger support for the regional security outfit, Amotekun.

“The south-west must elevate power applications beyond partisan considerations,” he said. “We must never deploy federal power against ourselves, no matter our political differences.”

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How DHQ Foiled Bloody Coup Targeting Nigeria’s Top Leaders

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Security sources have revealed that the Defence Headquarters (DHQ), under former Chief of Defence Staff General Christopher Musa, and its internal intelligence unit led by Chief of Defence Intelligence Major General Emmanuel Undiandeye, successfully uncovered and stopped an attempted coup aimed at overthrowing the Federal Government and attacking top national leaders.

According to PRNigeria findings, the alleged plot, considered one of the most serious coup threats in recent years, involved plans to launch coordinated assassinations of key political and military leaders.

Security insiders disclosed that the targets included senior officials in the Presidency, principal officers of the National Assembly, top military commanders and the National Security Adviser.

A source told PRNigeria that the planned coup was intended to be extremely violent, noting that the planning had been underway for a long time and was designed to cripple Nigeria’s leadership structure completely.

The information emerges amid ongoing investigations into the arrest of 16 military personnel accused of violating service regulations. While the Federal Government and DHQ had dismissed earlier reports of a coup as false, new intelligence obtained by PRNigeria confirms the existence of a sophisticated plot.

Sources added that the coup plan was detected solely through DHQ’s internal counter-intelligence system without involvement from other security agencies. The suspects allegedly acquired vehicles and tactical equipment for covert movement and had secretly accessed sensitive government locations in preparation.

Investigators are also probing possible civilian collaborators, with forensic tracking of financial and communication records underway. Billions of naira have reportedly been traced to accounts linked to suspected political financiers backing the plot.

Contrary to public speculation, security officials confirmed that none of the detained officers were connected to the Office of the National Security Adviser.

Military insiders described the arrested individuals as disgruntled officers who had failed promotion exams or remained in the same postings for long periods, adding that their frustrations were exploited by political actors.

Security analysts noted that the suspected conspirators came from different ethnic and religious backgrounds, describing the alliance as unusual and driven solely by a shared motive to disrupt the democratic system.

One analyst said the coalition behind the plot disregarded Nigeria’s traditional ethnic and religious divides and was solely united by a plan to undermine democratic institutions.

The DHQ reaffirmed its commitment to upholding Nigeria’s democracy, stressing that the Armed Forces remain loyal to the Constitution and the President.

Security experts have praised the military’s swift and covert response to the threat, warning that although the attempt has been foiled, underlying grievances within the system should be addressed to avoid future threats.

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Lagos Begins Compensation Payment To Owners Of Demolished Buildings In Oworonshoki

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The Lagos State Government, through the Lagos State Urban Renewal Agency (LASURA), has commenced payment of compensation to verified residents in Oworonshoki, Kosofe Local Government Area, whose homes were demolished during recent clearance exercises.

The disbursement exercise, which started on October 23 at the palace of the traditional ruler of Oworonshoki, was attended by community leaders, LASURA officials, representatives of the Lagos State Building Control Agency (LASBCA), and civil society groups.

LASURA Director-General, Oladimeji Animashaun, who supervised the process, said 80 beneficiaries had been identified and paid between Thursday and Friday.

He noted that the payments began on Thursday with several residents receiving their cheques, adding that the exercise fulfilled Governor Babajide Sanwo-Olu’s promise to affected residents.

Animashaun appreciated Governor Sanwo-Olu, the Special Adviser on e-GIS and Urban Development, Dr. Abiodun Babatunde, and Permanent Secretary, Ministry of Urban Development, Gbolahan Oki, for supporting the initiative and ensuring policy execution.

Reacting to claims that residents were not informed before the demolition, Animashaun said the area had been marked as a regeneration zone more than five years ago, and due notice was given.

He maintained that government followed proper procedures and that residents had long been aware of the redevelopment plan, though some chose to deny it.

According to him, compensation amounts ranged from ₦3 million to ₦5 million for permanent structures, while makeshift buildings such as kiosks and shanties received lower amounts.

He explained that compensation varied according to property type and value, adding that beneficiaries expressed satisfaction as they received their cheques.

Animashaun said the cleared area would be redeveloped into a modern, well-planned community with improved living standards in line with the state’s urban renewal policy.

Member of the Lagos State House of Assembly representing Kosofe Constituency I, Okanlawon Sanni, who witnessed the exercise, described the payment as a demonstration of Governor Sanwo-Olu’s commitment to humane urban renewal.

Sanni said the regeneration project would transform Oworonshoki into a modern and livable community.

He stressed that the exercise was not only about demolitions but about fair treatment of affected residents as promised by the government.

Sanni commended LASURA for conducting a transparent and humane compensation process, noting that the area would benefit from improved housing, drainage, potable water, and road networks.

He urged residents to remain calm and cooperate with the government, stating that the redevelopment is in the public interest and necessary for proper urban planning.

Two beneficiaries — Chioma Idoko and Taiwo Solola — confirmed receiving ₦200,000 each, saying the payment was appreciated even though modest.

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