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Zenith Bank Launches Intelligent Chatbot, Ziva

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Nigeria’s leading financial institution, Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use, and then initiate a conversation. This product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime. They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

Commenting on the new banking solution, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said: “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration”.

Speaking further on the WhatsApp chatbot, Onyeagwu noted that “since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication”.

Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offerings, unique customer experience, and sound financial indices.

The bank has remained a clear leader in the digital space with several firsts in the deployment of innovative products, solutions, and an assortment of alternative channels that ensure convenience, speed, and safety of transactions.

The bank’s commitment to world-class service standards has led to several product innovations, including the “Zenith Timeless Account”, which allows Nigerians aged 60 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account, and the deployment of contactless payments and QR on ATM points, amongst others.

Zenith Bank places a premium on its core business strategy anchored on People, Technology and Service, to create value for its numerous clientele. With a team of dedicated professionals, the bank leverages its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.

In recognition of its track record of excellent performance and commitment to best-in-class service, Zenith Bank was voted as Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards 2020, Best Bank in Nigeria in the Global Finance World’s Best Banks Awards 2020 and 2021, and Best in Corporate Governance ‘Financial Services’ Africa 2020 and 2021 by the Ethical Boardroom.

Also, the bank emerged as the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands 2020 and 2021, and Number One Bank in Nigeria by Tier-1 Capital in the “2021 Top 1000 World Banks” Ranking by The Banker Magazine.

The bank was also recognized as Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Retail Bank of the year at the 2020 BusinessDay Banks and Other Financial Institutions (BOFI) Awards, and Best Company in Promotion of Good Health and Well-Being as well as Best Company in Promotion of Gender Equality and Women Empowerment at the Sustainability, Enterprise and Responsibility (SERAS) Awards 2020.

BIG STORY

Airstrikes Show Nigeria, US Resolve To Counter Terrorism — Defence HQ

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The Armed Forces of Nigeria has said the recent airstrikes in the North West demonstrate the Federal Government’s unwavering resolve to confront terrorism, carried out in collaboration with the United States.

The Director of Defence Information, Maj.-Gen. Samaila Uba, disclosed this in a statement issued on Friday in Abuja, saying the operation followed credible intelligence and was aimed at degrading the operational capabilities of the terrorists while minimising collateral damage.

According to him, the strikes were conducted with the approval of appropriate authorities as part of sustained efforts to rid the country of terrorists and other criminal elements threatening national security.

“The Armed Forces of Nigeria, in conjunction with the United States of America, has successfully conducted precision strike operations against identified foreign ISIS-linked elements operating in parts of North West Nigeria,” Uba said.

He added, “The strikes followed credible intelligence and careful operational planning aimed at degrading the operational capabilities of the terrorists while minimising collateral damage.”

Uba said the operation underscored the resolve of the Federal Government, working with strategic international partners, to confront transnational terrorism and prevent foreign fighters from establishing or expanding footholds within Nigeria.

“This action clearly demonstrates the unwavering resolve of the Federal Government of Nigeria, in collaboration with strategic international partners, to confront transnational terrorism and prevent foreign fighters from gaining any foothold within our borders,” he said.

The defence spokesman reaffirmed the commitment of the Armed Forces to the protection of lives and property across the country.

“The Armed Forces of Nigeria remains fully committed to protecting the lives and property of Nigerians and will continue to support joint, inter-agency and international efforts aimed at restoring lasting peace and security across the country,” Uba said.

Earlier on Friday, the Ministry of Foreign Affairs confirmed that Nigeria remains engaged in structured security and intelligence cooperation with international partners, including the United States, in addressing terrorism and violent extremism.

In a statement signed by the ministry’s spokesperson, Kimiebi Imomotimi Ebienfa, the ministry said the collaboration involves intelligence sharing, strategic coordination, and other forms of support in line with international law, mutual respect for sovereignty, and shared security commitments.

The ministry stressed that Nigeria’s counter-terrorism efforts are guided by the need to protect civilian lives, safeguard national unity, and uphold the rights of all citizens, irrespective of faith or ethnicity, adding that terrorist violence against any religious or ethnic group remains an affront to Nigeria’s values and international peace.

The Foreign Affairs Ministry’s statement followed comments by United States President Donald Trump, who said on Thursday that U.S. forces had carried out deadly strikes against Islamic State terrorists in Northwestern Nigeria.

In a separate social media post, United States Defence Secretary Pete Hegseth said Washington acted with the cooperation of the Nigerian government, expressing gratitude for Nigeria’s support during the operation.

The airstrikes came a day after a bomb attack on a mosque in Maiduguri, Borno State, which killed five people and injured dozens in what authorities suspect was a suicide bombing, highlighting ongoing security challenges in parts of the country.

 

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FG Confirms US Airstrikes On terrorists, Cites Intelligence Cooperation

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The Federal Government has confirmed ongoing security and intelligence cooperation between Nigeria and the United States following airstrikes that hit terrorist targets in Nigeria’s North West.

“This has led to precision hits on terrorist targets in Nigeria by air strikes in the North West.”

In a statement issued on Friday, the Ministry of Foreign Affairs, signed by spokesperson Kimiebi Ebienfa, said Nigerian authorities remain engaged in “structured security cooperation with international partners, including the United States of America,” to address terrorism and violent extremism in the country.

The ministry said the collaboration, which led to precision airstrikes on terrorist targets, involves intelligence sharing, strategic coordination and other forms of support in line with international law, respect for Nigeria’s sovereignty and shared security commitments.

“Nigeria reiterates that all counter-terrorism efforts are guided by the primacy of protecting civilian lives, safeguarding national unity, and upholding the rights and dignity of all citizens, irrespective of faith or ethnicity,” the statement said.

It added that terrorist violence, “whether directed at Christians, Muslims, or other communities, remains an affront to Nigeria’s values and to international peace and security.”

The statement followed comments by United States President Donald Trump, who said on Thursday that US forces had carried out deadly strikes against Islamic State terrorists in Northwestern Nigeria.

“Tonight, at my direction as Commander in Chief, the United States launched a powerful and deadly strike against ISIS Terrorist Scum in Northwest Nigeria, who have been targeting and viciously killing, primarily, innocent Christians,” Trump wrote on his Truth Social platform.

He added, “The Department of War executed numerous perfect strikes, as only the United States is capable of doing.”

Trump warned that further attacks would follow if the killing of Christians continued, saying, “If they did not stop the slaughtering of Christians, there would be hell to pay, and tonight, there was.”

In a separate social media post, US Defence Secretary Pete Hegseth said Washington acted with Nigeria’s cooperation.

“Grateful for Nigerian government support & cooperation,” Hegseth wrote, adding that the Department of War was “always ready.”

The Ministry of Foreign Affairs said Nigeria would continue to work with its partners through established diplomatic and security channels to weaken terrorist networks, disrupt their financing and logistics, and prevent cross-border threats.

The airstrikes came a day after a bomb attack on a mosque in Maiduguri, Borno State, killed five people and injured dozens in what authorities suspect was a suicide bombing.

The ministry said it would keep the public informed through appropriate official channels.

 

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JUST IN: Super Eagles Receive National Honours, Housing, Land Documents Promised By Tinubu

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Members of Nigeria’s Super Eagles squad that finished second at the 2023 Africa Cup of Nations (AFCON) have officially received their national honours certificates as well as title documents for houses and land allocations promised by President Bola Ahmed Tinubu.

The presentation took place on December 22, 2025, at the team’s hotel in Fez, Morocco, ahead of the Super Eagles’ opening match of the new AFCON qualifying campaign.

President Tinubu had pledged the rewards following Nigeria’s runners-up finish at the 2023 AFCON tournament held in Côte d’Ivoire in January and February 2024.

The brief ceremony was led by Chairman of the National Sports Commission (NSC), Shehu Dikko, and attended by several dignitaries, including the Chairman of the Senate Committee on Sports, Senator Abdul Ningi; Chairman of the House Committee on Sports, Hon. Kabiru Amadu; Comptroller-General of Customs, Bashir Adewale; President of the Nigeria Football Federation (NFF), Ibrahim Gusau; Senior Special Assistant to the President, Mrs. Nathan-Mash; Nigerian High Commission officials; and Mallam Saleh Amadu, among others.

Speaking at the event, Dikko clarified that most players were awarded the Member of the Order of the Niger (MON).

However, Ahmed Musa and Victor Osimhen received the Officer of the Order of the Niger (OON), having previously been conferred with the MON.

Team captain William Troost-Ekong was awarded the Member of the Order of the Federal Republic (MFR) in recognition of his emergence as Player of the Tournament at AFCON 2023.

Dikko confirmed that all national honours, housing allocations in Abuja or Lagos, and land grants in Abuja approved by President Tinubu had been fully processed, with allocation letters issued in line with the President’s commitment to rewarding excellence and national service.

He also disclosed that similar rewards approved for the Super Falcons and Nigeria’s men’s basketball team, D’Tigers, have been processed. Title documents for houses and national honours certificates are ready for collection, while the Ministry of Finance and the Office of the Accountant-General of the Federation are finalising the direct payment of the cash awards — equivalent to $100,000 per player — into the beneficiaries’ bank accounts.

The development highlights a renewed focus on structured athlete welfare and accountability, as the Super Eagles shift attention back to their on-field responsibilities in the ongoing AFCON qualification campaign.

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