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Zenith Bank Launches Intelligent Chatbot, Ziva

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Nigeria’s leading financial institution, Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use, and then initiate a conversation. This product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime. They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

Commenting on the new banking solution, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said: “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration”.

Speaking further on the WhatsApp chatbot, Onyeagwu noted that “since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication”.

Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offerings, unique customer experience, and sound financial indices.

The bank has remained a clear leader in the digital space with several firsts in the deployment of innovative products, solutions, and an assortment of alternative channels that ensure convenience, speed, and safety of transactions.

The bank’s commitment to world-class service standards has led to several product innovations, including the “Zenith Timeless Account”, which allows Nigerians aged 60 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account, and the deployment of contactless payments and QR on ATM points, amongst others.

Zenith Bank places a premium on its core business strategy anchored on People, Technology and Service, to create value for its numerous clientele. With a team of dedicated professionals, the bank leverages its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.

In recognition of its track record of excellent performance and commitment to best-in-class service, Zenith Bank was voted as Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards 2020, Best Bank in Nigeria in the Global Finance World’s Best Banks Awards 2020 and 2021, and Best in Corporate Governance ‘Financial Services’ Africa 2020 and 2021 by the Ethical Boardroom.

Also, the bank emerged as the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands 2020 and 2021, and Number One Bank in Nigeria by Tier-1 Capital in the “2021 Top 1000 World Banks” Ranking by The Banker Magazine.

The bank was also recognized as Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Retail Bank of the year at the 2020 BusinessDay Banks and Other Financial Institutions (BOFI) Awards, and Best Company in Promotion of Good Health and Well-Being as well as Best Company in Promotion of Gender Equality and Women Empowerment at the Sustainability, Enterprise and Responsibility (SERAS) Awards 2020.

BIG STORY

Obasa Redeems N100,000 Cash Promise To 500 Secondary School Students

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For 500 students from public schools across Lagos’ six education districts, Christmas arrived early. During events marking his birthday in November, Rt. Hon. (Dr) Mudashiru Obasa, Speaker of the Lagos State House of Assembly, promised a cash gift of ₦100,000 to each student who attended to celebrate with him, sparking waves of excitement among them. Speaker Obasa has redeemed his promise, giving the students a December to remember.

Dr. (Mrs.) Sherifat Abiodun Adedoyin, a member of the Lagos State Universal Basic Education Board (LASUBEB), announced the redemption of the cash gift. “Rt. Hon. (Dr.) Mudashiru Ajayi Obasa, Speaker of the Lagos State House of Assembly, has graciously redeemed his promise of ₦100,000 each for 500 students across Lagos State. This generous commitment was made during his recent birthday celebration on November 11, 2025, and it truly highlights his steadfast dedication to enhancing education and the well-being of children in Lagos State.”

Adedoyin stated further, “We deeply appreciate this wonderful gesture, which will significantly help meet the educational needs of the students and promote academic excellence. May this act of kindness continue to inspire hope and create a positive impact in our community.”

The ₦50 Million Educational Support, according to the Speaker, is an investment in the future of the public secondary school students, representing invaluable opportunities for education, vocational training, and entrepreneurship.

Indeed, at the pre-birthday event, themed “The Youth: Striving to Greater Heights,” which brought together students from across the state, Speaker Obasa’s empowerment initiative turned a personal milestone into a defining moment for youth development in the state.

He also seized the opportunity to inspire and challenge the youth, reminding them that challenges harbour lots of opportunities and that it takes laser-like focus, perseverance, and a steadfast faith in God to pull through.

“This personal journey is not just my story; it is a message to every young person here and those watching across various platforms. It is a wake-up call- a call to rise, to believe in yourself, and pursue your dreams with passion and determination.

“The sky is not the limit; it is only the beginning when you choose to unlock your potential and embrace the opportunities that abound in our great nation.”

Speaker Obasa capped the day with the announcement of a structured mentorship program to pair young talents with seasoned professionals, which he described as a pathway to sustained growth and impact. “This isn’t just inspiration, it’s a pathway to greatness,” he affirmed.

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BIG STORY

Peter Obi Is A ‘Character-In-Chief’, I Know The Junction Where Madman Who Advised Him Stayed In Anambra —- Bwala

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Daniel Bwala, special adviser to President Bola Tinubu on policy communication, has mocked Peter Obi, presidential candidate of the Labour Party (LP) in 2023, describing him as a “character-in-chief”.

Speaking in an interview on The Clarity Zone Podcast anchored by Chinedu Emmanuel, popularly known as Nedu, Bwala said Obi was engaging in theatrics.

He was responding to a claim that the former governor of Anambra described him as a ‘character’.

“In the movie, the actor is a character. He is actually the character-in-chief, because what he’s playing is what we call theatrics,” Bwala said.

“You are demonstrating a fictitious picture of a reality that will never exist. I think that is the hope he sold to his people.

“So, after the election, when they saw reality dawn, and he lost the election, they couldn’t manage the picture of the fantasy that was painted in their mind, and they ran berserk.”

“They are all over the media now… they don’t have a particular platform where they stay. They migrate and abuse people. And that is because leadership is not easy.

“Leadership is a sacrifice. All these politicians you see, from President Bola Tinubu, and some other politicians who are not up to him, do a lot of sacrifice to build a base; a base that can resonate with them.”

Bwala also responded to Obi’s claim that he has never been to Anambra, saying he could even describe the road leading to the former LP presidential candidate’s house in the state.

The presidential aide further joked that he knew where the mentally unstable man, whom Obi said gave him advice while he was governor of the state, stayed.

Bwala’s remarks followed a statement Obi made in the build-up to the 2023 elections, in which he recounted how a piece of advice from a mentally unstable man helped him resolve a major security challenge during his tenure as governor of Anambra.

“And he also said, I have never been to Anambra; I can tell you the road that leads to his house. Peter Obi is from Agulu,” he said.

“From Nnewi, you have Umudim, Nnewichi, Uruagu, and Otolo. I can take you to places in the east. I even know the junction where the madman that used to advise him used to stay, very close to Upper Iweka.

“How can he say I have never been to Anambra?”

 

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Fubara’s Impeachment Process On Course, Not Suspended —– Rivers Assembly

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The Rivers House of Assembly says the impeachment process against Siminalayi Fubara, governor of the state, and Ngozi Odu, his deputy, is on course.

On Thursday, the state parliament commenced impeachment proceedings against the governor and his deputy.

The lawmakers launched the process after Major Jack, Leader of the assembly, read gross misconduct charges against Fubara, signed by 26 members of the house.

On Friday, reports claimed that the Rivers State House of Assembly had suspended the impeachment process against the governor.

Responding to the reports in a statement, Enemi George, chairman of the House Committee on Information, Petitions, and Complaints, said notices of gross misconduct have been forwarded to Fubara and Odu, noting that lawmakers are awaiting their responses.

George maintained that the process has not been suspended or discontinued, describing the reports as false narratives aimed at misleading the public and causing disaffection.

“We are aware that certain persons and media platforms are at it again to misinform the public, particularly to the effect that the process has been halted or discontinued,” the statement reads.

“Some are trending false narratives to cause disaffection between the House and well-meaning Nigerians. Therefore, with the leave of the Speaker, Rt. Hon. Martin Chike Amaewhule DSSRS.

“I call on all and sundry to disregard their antics, as their actions have already failed. We remain committed to our constitutional duties and will not be dissuaded by cheap blackmail or threats from those who do not have our country’s nascent democracy at heart.

George asked the public to disregard what he described as antics, saying the house would not be deterred by “cheap blackmail or threats” and remains committed to its constitutional duties.

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