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Zenith Bank Launches Intelligent Chatbot, Ziva

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Nigeria’s leading financial institution, Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use, and then initiate a conversation. This product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime. They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

Commenting on the new banking solution, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said: “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration”.

Speaking further on the WhatsApp chatbot, Onyeagwu noted that “since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication”.

Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offerings, unique customer experience, and sound financial indices.

The bank has remained a clear leader in the digital space with several firsts in the deployment of innovative products, solutions, and an assortment of alternative channels that ensure convenience, speed, and safety of transactions.

The bank’s commitment to world-class service standards has led to several product innovations, including the “Zenith Timeless Account”, which allows Nigerians aged 60 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account, and the deployment of contactless payments and QR on ATM points, amongst others.

Zenith Bank places a premium on its core business strategy anchored on People, Technology and Service, to create value for its numerous clientele. With a team of dedicated professionals, the bank leverages its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.

In recognition of its track record of excellent performance and commitment to best-in-class service, Zenith Bank was voted as Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards 2020, Best Bank in Nigeria in the Global Finance World’s Best Banks Awards 2020 and 2021, and Best in Corporate Governance ‘Financial Services’ Africa 2020 and 2021 by the Ethical Boardroom.

Also, the bank emerged as the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands 2020 and 2021, and Number One Bank in Nigeria by Tier-1 Capital in the “2021 Top 1000 World Banks” Ranking by The Banker Magazine.

The bank was also recognized as Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Retail Bank of the year at the 2020 BusinessDay Banks and Other Financial Institutions (BOFI) Awards, and Best Company in Promotion of Good Health and Well-Being as well as Best Company in Promotion of Gender Equality and Women Empowerment at the Sustainability, Enterprise and Responsibility (SERAS) Awards 2020.

BIG STORY

UK Grants Duty-free Access To 3,000 Nigerian Products Under New Trade Scheme

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The United Kingdom has revealed that more than 3,000 Nigerian products, such as cocoa and cashew, are now eligible to enter the UK market either duty-free or at reduced tariffs. The Country Director for the UK Department for Business and Trade, Mark Smithson, announced this development as part of the UK’s Developing Countries Trading Scheme (DCTS) in a recent video released by the UK in Nigeria.

“Up to 3,000 products from Nigeria qualify for low tariff or no tariff access to the UK through the Developing Countries Scheme, one of the most generous trading schemes in the world,” Smithson stated.

He added that the UK has streamlined the process for Nigerian exporters, making it simpler to trade a wide range of goods, including cocoa and textiles.

Smithson urged Nigerian exporters to take advantage of this opportunity.

“The UK is open and looking to do business with Nigeria. So why don’t you go to the website and find out more about the Developing Countries Trading Scheme and begin to trade with us?”

The DCTS, launched in 2023, replaced the UK’s former Generalised Scheme of Preferences. It aims to lower tariffs and simplify trading regulations for over 60 developing countries, Nigeria included.

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Abosede Tomori Foundation (ATF) Launches In Lagos With Health Outreach, MSME Cash Grants [PHOTOS]

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The Abosede Tomori Foundation (ATF) made a debut in Lagos on Saturday with its flagship health outreach programme and cash grants for the unemployed, small, and micro businesses.

Speaking during the launching of the foundation in Ejigbo, Oshodi-Isolo constituency II, its Chairman and Special Assistant to the Minister of Solid Minerals Development on Media, Segun Tomori revealed that ATF was conceptualized to immortalize his late mother, Abosede Adebisi Tomori, and honour her legacy of generosity by providing succor to the less privileged and lifting the downtrodden.

“I lost her when I was still finding my feet, when I couldn’t repay her unparalleled kindness and love, when I couldn’t give her the life she deserves. So, I made a solemn vow to do what I could to ensure that her name never fades. To ensure it is etched in our hearts, in the hearts of the downtrodden, not only in this constituency, but across the length and breadth of the country, “Tomori asserted

According to him, “Our mission at ATF is to honour her legacy of generosity by transforming lives and building communities for the emancipation of the less privileged. It is our vision to shape communities, where dignity of lives matter, ensuring support, not struggle, defines the human experience.”

The intervention areas of the foundation is encapsulated in five thematic areas including health outreach to the less privileged; Skill development & scholarship targeting disadvantaged Youth; Schools Intervention Programme (SIP) to assist indigent children access basic education; Food packs support for disadvantaged families and cash grants to boost Micro Small and Medium Scale Enterprises (MSMEs).

The foundation kickstarted its interventions with a health outreach programme that provided free medical care for about 250 residents of Oshodi-Isolo constituency II comprising Ejigbo and Isolo LCDAs while owners of 50 micro and small businesses received cash grants of N50,000 each. Additionally, over 130 bags of 5kg rice were distributed to indigent beneficiaries.

” This is only the beginning – we intend to scale up these interventions and extend it beyond this constituency to other parts of Lagos state and across the length and breadth of the country,” Tomori added

Delivering the keynote address, chairman of the occasion, and Minister of Solid Minerals Development, Dr. Dele Alake, ably represented by his Special Adviser, Hon. Kehinde Bamigbetan applauded Tomori on the laudable initiative, noting his unwavering dedication as a public servant and expressing confidence that the same passion would drive the success of the foundation.

Describing the intervention areas of the foundation as brilliant, compassionate and timely, the minister urged Nigerians to emulate Tomori by finding ways to support people in their communities, stressing that such grassroots interventions complement government efforts as encapsulated in the Renewed Hope Agenda of President Bola Tinubu.

In his goodwill message, Director-General of the Federal Radio Corporation of Nigeria (FRCN), Dr. Muhammed Bulama lauded Tomori for launching the foundation at a young age, describing him as a “rare breed with great potential.”

He emphasised that the initiative aligns with FRCN’s motto of “Uplifting the people and Uniting the Nation”, assuring the foundation of the unalloyed support of the corporation to ensure it impacts more communities across the country.

Dignitaries that graced the occasion include Minister of Solid Minerals Development represented by Special Adviser, Kehinde Bamigbetan; Director-General, Federal Radio Corporation of Nigeria (FRCN), Dr. Muhammed Bulama; Representative of DG of National Orientation Agency (NOA) and Lagos State Director of the agency, Mustafa Adedeji Tukur; representive of the Executive Secretary of Solid Minerals Development Fund (SMDF), Bola Atanda; Deputy Managing Director of Rapidlink Resources, Samson Enema, political and community leaders of Ejigbo and Isolo LCDAs, market association leaders amongst others.

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As WAFCON Kicks Off Today, The Falcons Of Nigeria Will Win Their 10th Title — By Seun Oloketuyi

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The energy in Morocco is electric. From the bustling streets of Rabat to the buzzing stadium corridors in Casablanca, a continental celebration of football has begun. The 2024 Women’s Africa Cup of Nations, delayed until 2025, kicks off today — and as the anthem rings out to open the tournament, one team walks into the spotlight with more than just ambition. The Super Falcons of Nigeria are here to reclaim what they’ve long considered theirs: the WAFCON crown.

Nine-time champions, decorated with decades of dominance, Nigeria’s women’s team has been the pride of African football. But this time, there’s something different. It’s not just about titles or rankings. It’s about redemption. Two years ago, the Falcons fell short, narrowly edged out of the final by host nation Morocco and forced to watch South Africa take the throne. That sting hasn’t faded — it’s fuel.

The players know what’s at stake. Asisat Oshoala, now playing for Bay FC in the U.S. after an illustrious run with Barcelona, returns with fire in her eyes and form in her boots. Alongside her, a younger generation is rising — bold, unshaken, hungry. In training, the tempo has been sharp. In their voices, confidence. In their hearts, belief,She is expected to inspire the younger generation lead by the team Captain Rasheedat and the new blood of Alozie,Ashley,Esther and Toni Payne plus Ayinde a lot is expected.

Now led by new head coach Justine Madugu, following the departure of Randy Waldrum, the Falcons are embracing a refreshed style of play — blending tactical discipline with expressive, fearless attacking football. Madugu has not only brought structure but also instilled belief, trust, and a renewed fighting spirit,Many including me are still stunned Monday Gift is not in this team but yet we are behind them.

The road won’t be easy. Morocco is loud and proud on home soil. South Africa still glows from their 2022 triumph. Zambia arrives with momentum. But even in the shadows of rising stars, Nigeria still stands tallest. When the Super Falcons walk out tomorrow against Tunisia for their opening match, they’ll carry more than just jerseys on their backs. They’ll carry history. Legacy. And expectation.

This is a team that has shaped the narrative of African women’s football for decades. Their dominance isn’t luck. It’s culture. Discipline. Passion. Every touch of the ball, every sprint, every tackle will be driven by the memory of past glories — and the desire to write a new chapter.

As the tournament kicks off today, the message from Nigeria is clear: the Falcons are flying again. Not with arrogance, but with assurance. And by the time the final whistle blows in Rabat on July 26, they believe they’ll be right where they belong — lifting the trophy for a record 10th time.

Africa is watching. Nigeria is ready.

I Totally believe Falcons will come home with the 10th Wafcon

  • Seun Oloketuyi the producer of Flying with the Falcons

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