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Firstbank Commemorates 2022 Customer Service Week

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First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services provider has announced its commemoration of the 2022 edition of the Customer Service Week scheduled to be globally celebrated on 3 – 7 October 2022.

The event themed: “Celebrating Service” will be marked across its FBNBank subsidiaries in over half a dozen countries which include FBNBank UK, FBNBank Ghana, FBNBank Senegal, FBNBank Gambia, FBNBank Guinea, FBNBank DRC and FBNBank Sierra Leone.

Customer Service Week is an international celebration that highlights the importance of customer service and staff who serve and support customers daily to deliver exceptional service to customers.

The Bank’s celebration of the 2022 Customer Service Week will include several activities considered integral to promoting a relaxed atmosphere whilst extending its participation to everyone, irrespective of where they are. The activities include virtual engagement of customers on its social media handles: firstbanknigeria on Instagram; First Bank of Nigeria Limited on Facebook; First Bank of Nigeria Limited on LinkedIn and @FirstBankngr on Twitter.

Others are a video booth and photo frame funfair, then a Virtual Party on the Friday of the weeklong event and a movie date for staff.

Through the last 128 years of its operations, FirstBank has played a leading role in utilizing its robust customer service network and digital banking architecture to support its customers – cutting across diverse cultures, tribes and races beyond the shores of Nigeria – in meeting their individual and business needs. The Bank achieves this through its innovative, interactive, self-service banking platforms like *894# Quick Banking mobile solution, FirstMobile banking application, Firstmonie Agents, FirstOnline internet banking, WhatsApp banking, and ATM amongst many others. The Bank’s electronic banking channels are constantly updated with new and exciting features to expose customers to exemplary services and experience to put them at an advantage in the industry.

According to Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications, FirstBank “for us at FirstBank, celebrating service, the theme of the 2022 edition of the Customer Service Week is a reflection of our brand mantra “You First”. This reiterates the essence of our existence since 1894, centred on putting You, our customers First as we continue to support individuals and businesses to impact the economy.

With our dynamic and vibrant human-led and digital-led customer services operations, we remain committed to rendering the gold standard of services to our customers and stakeholders regardless of where they may be across the globe” she concluded.

About FirstBank

First Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the leading financial inclusion services provider in Nigeria for over 128 years.

With over 750 business locations and over 189,000 Banking Agents spread across 99% of the 774 Local Government Areas in Nigeria, FirstBank provides a comprehensive range of retail and corporate financial services to serve its over 30 million customers. The Bank has an international presence through its subsidiaries, FBNBank (UK) Limited in London and Paris, FBNBank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal, as well as a Representative Office in Beijing.

The Bank has been handy at promoting digital payment in the country and has issued over 10million cards, the first bank to achieve such a milestone in the country. FirstBank’s cashless transaction drive extends to having more than 12million people on its USSD Quick Banking service through the nationally renowned *894# Banking code and over 4.5 million people on FirstMobile platform.

Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimised risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.

FirstBank has been named “Most Valuable Bank Brand in Nigeria” six times in a row (2011 – 2016) by the globally renowned “The Banker Magazine” of the Financial Times Group; “Best Retail Bank in Nigeria” for seven consecutive years (2011 – 2017) by the Asian Banker International Excellence in Retail Financial Services Awards and “Best Bank in Nigeria” by Global Finance for 15 years. Our brand purpose is always to put customers, partners and stakeholders at the heart of our business, even as we standardise customer experience and excellence in financial solutions across sub-Saharan Africa, in consonance with our brand vision “To be the partner of the first choice in building your future”. Our brand promise is always to deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on our inherent values of passion, partnership and people, to position You First in every respect.

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JUST IN: 31-Yr-Old Belgium Star, Eden Hazard Quits International Football

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Belgium star Eden Hazard announced his retirement from international football on Wednesday, days after the team crashed out of the World Cup in the group stage.

The Real Madrid forward, 31, made the announcement on social media, saying “a page turns today”.

“Thank you for your unparalleled support,” he posted on Instagram.

“Thank you for all this happiness shared since 2008. I have decided to put an end to my international career.

“The succession is ready. I will miss you.”

Hazard was the standard-bearer of Belgium’s much-vaunted “golden generation”, which reached the semi-finals at the 2018 World Cup in Russia.

The ageing team failed to make it past the first round in Qatar, finishing third in Group F behind Morocco and Croatia.

 

Credit: AFP

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Post-COVID Protest: China Loosens Strict Restrictions 2-Yrs After Pandemic

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China announced Wednesday a nationwide loosening of Covid restrictions following protests against the hardline strategy that grew into calls for greater political freedoms.

Anger over China’s zero-Covid policy, which involved mass lockdowns, constant testing and quarantines even for people who are not infected, stoked unrest not seen since the 1989 pro-democracy protests.

Under the new guidelines announced by the National Health Commission, the frequency and scope of PCR testing — long a tedious mainstay of life in zero-Covid China — will be reduced.

Lockdowns will also be scaled down and people with non-severe Covid cases can isolate at home instead of centralised government facilities.

And people will no longer be required to show a green health code on their phone to enter public buildings and spaces, except for “nursing homes, medical institutions, kindergartens, middle and high schools.”

The new rules scrap the forced quarantines for people with no symptoms or with mild cases.

“Asymptomatic infected persons and mild cases who are eligible for home isolation are generally isolated at home, or they can voluntarily choose centralised isolation for treatment,” the new rules read.

“Mass PCR testing only carried out in schools, hospitals, nursing homes and high-risk work units; scope and frequency of PCR testing to be further reduced,” they added.

“People travelling across provinces do not need to provide a 48h test result and do not need to test upon arrival.”

China will also accelerate the vaccination of the elderly, the NHC said, long seen as a major obstacle to the relaxation of Beijing’s no-tolerance approach to Covid.

Rare demonstrations against the ruling Communist Party’s zero-Covid strategy broke out across China late last month.

They expanded into calls for more political freedoms, with some even calling for President Xi Jinping to resign.

Authorities cracked down on subsequent efforts to protest while easing a number of restrictions, with some Chinese cities tentatively rolling back mass testing and curbs on movement.

The capital Beijing, where many businesses have fully reopened, said this week that commuters were no longer required to show a negative virus test taken within 48 hours to use public transport.

Financial hub Shanghai, which underwent a brutal two-month lockdown this year, announced the same rules, with residents able to enter outdoor venues such as parks and tourist attractions without a recent test.

And once dominated by doom and gloom coverage of the dangers of the virus and scenes of pandemic chaos abroad, China’s tightly controlled media dramatically shifted tone to support a tentative moving away from zero-Covid.

The prevalent Omicron strain is “not at all like last year’s Delta variant,” Guangzhou-based medicine professor Chong Yutian said in an article published by the Communist Party-run China Youth Daily.

“After infection with the Omicron variant, the vast majority will have no or light symptoms, and very few will go on to have severe symptoms, this is already widely known,” he assured readers.

But analysts at Japanese firm Nomura on Monday calculated that 53 cities — home to nearly a third of China’s population — still had some restrictions in place.

Wednesday’s announcement came hours after the government released further data showing the crippling economic impacts of zero-Covid.

Imports and exports plunged in November to levels not seen since early 2020.

Imports in November fell 10.6 percent year-on-year, the biggest drop since May 2020, according to the General Administration of Customs. Exports fell 8.7 percent over the same period.

 

Credit: AFP

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19-Yr-Old Endurance Arrested After Defrauding A British Lady Of £450K And Using The Money To Buy Cars, Gold Chains, Others

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A 19-year-old  man, Iredia Endurance has been arrested by the operatives of Benin Zonal Command of the Economic and Financial Crimes Commission, EFCC, for alleged fraud.

According to a statement released by Wilson Uwujaren, spokesperson of the anti-graft agencym says Endurance was recently arrested by the Commission following a petition by one Chrstine Brown, a British citizen, alleging that the suspect defrauded her of £450,000.00.

“Upon arrest, the suspect confessed he received £250,000.00 from the complainant in Bitcoin, FedEx and gift cards. On what he did with the money, the suspect averred that they were expanded on cars, gold chains, and landed properties, among others.

Some of the items recovered from the suspect include mobile  phones, laptops, sim cards and landed property.” He added that the suspect will be charged to court as soon as investigations are concluded.

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