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UBA’s LEO: Celebrating Three Years of Revolutionized Banking Services

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Technology has been a veritable gift to mankind, and over the years, it has been responsible for creating amazingly useful resources that put all the information individuals need at their fingertips. The development of technology has also led to so many mind-blowing discoveries, better facilities, and better luxuries, which has, in turn, helped to improve lifestyle and standard of living.

For instance, through relevant technological development, the average individual has been empowered to shop online and carry out seamless transactions any time of the day or night from the comfort of his own home or business place.

To this end, forward-thinking companies and financial institutions with eyes in the future who have been conversant with the new trend in customer behavior, have painstakingly designed new products and services tailor-made to meet the growing needs of customers anytime anywhere.

It is bearing this in mind that Pan-African Financial Institution, United Bank for Africa (UBA) Plc, changed the face of e-banking in the African continent for the first time with the introduction of Leo – UBA’s Chat Banker. The idea of Leo, which was birthed in 2018, was to enable customers to make use of their social media accounts to carry out key banking transactions with ease.

This is the first time ever that a financial institution in Africa evolved a one-stop solution to simplify the way customers transact, a key essential in today’s fast-paced world with demands for quick-time transactions and response.

With Leo’s help, customers have been able to open new accounts with ease, receive instant transaction notifications, check their balances on the go, transfer funds, and airtime top-up. Cheque confirmation, bill payments, loan application, account freezing, request for mini statements, flight bookings, airtime, and data purchases, are some other services that the chat banking BOT has been helping customers to carry out since 2018.

And Leo, the Artificial Intelligent Bot which carries out seamless conversations with his customers – who he calls his friends by the way- has achieved this and more in its three-year existence; allowing users to carry out a quick, fast, and recurring transaction with ease from their popular social media accounts such as Facebook and Whatsapp.

No wonder the bank has earned a lot of laurels and accolades in the last three years confirming Leo’s global acceptance and recognitions, as pointed out by UBA’s Group Managing Director, Mr. Kennedy Uzoka, some of which are:

‘Africa’s Best Digital Bank of the year’ by Euromoney; The Most; Innovative Bank of the Year’ by International Finance; ‘Best Customer Engagement Tool’ by Africa Fintech; Pulse magazine rated Leo on WhatsApp as ‘The best WhatsApp Banking App’; ‘The Best Social Banking platform’ in Uganda; ‘Excellence in Automated Chatbot Initiative’ by Finnovex Awards; ‘Next Generation Class of 2019’ by CIBN; ‘Best Automated Chatbot Initiative, Application or Programme’ by The Asian Banker. The list is endless.

“The formulation of this product, is consistent with UBA’s Customer 1st philosophy, where we have been doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it; Uzoka explained. “At UBA, we have been continuously working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for the millions of our customers across Africa; as all the bank’s subsidiaries in Africa have activated Leo to perform financial services for customers.

Continuing, he said, “Since 2018, Leo has been helping with most transactions and to deliver any form of banking services. And this has been highlighted more especially during the lockdown occasioned by the COvid-19 virus, as Leo assisted all its users on all major social media platforms to carry out all their banking activities without having to physically visit a branch. This, to us, remains an admirable feat because, with Leo, the banking needs of our customers have become easy and simple – as simple as chatting”; Uzoka pointed out.

Within three years of operations, UBA’s Leo has recorded a number of milestones including opened a total of 390,756 accounts; achieving 2,169,384 subscribers; conducting a total of 9,605,703 transaction count worth a value of N81,530,918,868. Leo which has over 2.1m unique users has also generated over 20 million conversations and over 85 million engagements; with such impressive feedback and usage and remains the only AI BoT showcased at the F8 in Mark Zuckerberg’s opening remarks.

UBA’s Group Head, Digital Banking, Sampson Aneke, reiterated that Leo is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by customers.

“Leo has been operating a secure lifestyle banking platform on Facebook Messenger, WhatsApp and IOS and Andriod to assist customers with their transactions while chatting with your friends and business partners. The security with this platform has been that for every transaction, a One Time Password (OTP) is generated to the phone number that is registered on your account,” he explained and added that the bank is working tirelessly to improve LEO’s services to the customers in the coming weeks.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touchpoints, in 20 African countries. With its presence in the United States of America, the United Kingdom, and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance, and ancillary banking services.

BIG STORY

Marketers To Engage Dangote On Fuel Distribution Plan

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Members of the Major Energies Marketers Association of Nigeria plan to consult with the Dangote Petroleum Refinery to gain a clearer understanding of its strategy to begin direct fuel supply to filling stations across the country.

The Executive Secretary of MEMAN, Clement Isong, made this known during a webinar hosted by the association on Thursday.

Isong explained that the marketers also intend to engage the Nigerian Midstream and Downstream Petroleum Regulatory Authority along with other key stakeholders as they work to understand the details of the new distribution model introduced by the Dangote refinery.

“At this point, we are watching the market, trying to understand it. We have read it in the news. We need to understand exactly where it impacts and what it impacts before we can have some clarity as to how far it will go in terms of impact.

“And that requires a lot of discussion; discussion with Dangote himself, discussion with the authorities, discussion with other stakeholders. At some point in time, we shall engage and do what is necessary to protect the market should we have to do so. But for now, we are trying to understand exactly what this initiative is and how it will impact the market.

“It would be irresponsible of us to say anything before being clear as to exactly what it means. We are not clear, for instance, whether it means that there is an equalisation policy, whether it means the same price everywhere in the country, we don’t know. Until we have clarity as to exactly what the initiative is, before we can engage,” he said.

Nonetheless, Isong acknowledged that the refinery’s proposal to use Compressed Natural Gas-powered trucks for fuel distribution is a promising development, although he noted the current limitations in infrastructure.

“CNG is a policy of the government. It’s a policy still in implementation. We do not have enough CNG infrastructure in place. So, a lot of planning has to be done to be able to implement it. Bold companies are companies that will take advantage of available opportunities. So, distribution by CNG trucks is one of the available opportunities, so far as you’re able to make it work for you,” he said.

Addressing concerns over possible market dominance and anti-competitive practices, Isong emphasized the importance of regulatory oversight in distinguishing between innovation and harmful dominance.

“It is a continuous debate, a continuous engagement that we all have to help them to find the balance, the equilibrium, and what is best for the market. But we have consistently asked for deregulation, we’ve consistently asked for open market competition, and we’ve consistently said it would bring innovation. This innovation, that is transportation by CNG, is one that we have identified, and we have encouraged our members to take advantage of,” he added.

On Sunday, Dangote refinery announced it would begin the direct delivery of petroleum products to filling stations and stakeholders nationwide. The initiative is set to launch on August 15 using 4,000 brand new CNG-powered trucks.

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BIG STORY

Benue Killings: Governors, Assembly At Odds As SGF, Ex-Generals Move In

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In a bid to end the ongoing violence that has claimed numerous lives and razed homes in multiple communities, President Bola Tinubu is set to meet with stakeholders in Benue State today (Wednesday) to hear their concerns directly.

More than 200 people, including women and children, were reportedly massacred within a few hours on Friday night in Yelewata, Guma Local Government Area. The assailants were said to have used advanced weapons and fuel to burn homes.

Reacting to the carnage, the State House of Assembly passed a resolution on Tuesday, declaring that Governor Hyacinth Alia, his deputy Sam Ode, and the entire 32-member legislature had failed the people.

At the same time, the Peoples Democratic Party and the Coalition of United Political Parties urged President Tinubu to declare a state of emergency in Benue.

The African Democratic Party and the New Nigeria Peoples Party criticized the President for placing political interests above human lives, calling for immediate reforms to the country’s security apparatus to better protect citizens.

Also, the United Nations firmly condemned the recent attacks and called for a comprehensive investigation into the incidents.

Responding through the state Commissioner for Information and Orientation, Mathew Abo, the governor stated that his administration fully supported the security agencies, insisting that he had not neglected his duty to protect the people.

Attacks by unidentified gunmen in the state have resulted in the tragic loss of lives and mass displacement over the years, sparking widespread outrage and concerns.

In response to the latest killings, the Chief of Defence Staff, Gen Christopher Musa, and the Inspector-General of Police, Kayode Egbetokun, visited Makurdi and Yelewata on Monday to lead a coordinated security operation aimed at tracking down the perpetrators.

In a statement on Monday, Bayo Onanuga, Special Adviser to President Tinubu on Information and Strategy, disclosed that the President was scheduled to meet with key stakeholders in Benue State today.

“The President’s visit aims to assess firsthand the recurring crisis that has claimed numerous lives and caused significant destruction,” Onanuga stated.

During his stay, Tinubu will meet with all stakeholders, including traditional rulers, political, religious, community leaders, and youth groups, to seek lasting solutions to the hostilities.

“In preparation for the visit, President Tinubu has already dispatched the Secretary to the Government of the Federation, the Inspector General of Police, heads of intelligence agencies, the National Security Adviser, and the Chairmen of the Senate and House Defence Committees to Benue State.

“The President is expected to hold a town hall meeting with all stakeholders during the visit,” the statement read.

Tinubu had condemned the ongoing violence in Benue State and called on all leaders and residents to embrace peace, love, and mutual understanding.

Ahead of the President’s visit, the Secretary to the GF, Senator George Akume, convened a consultative meeting with stakeholders.

The President’s Special Adviser on Public Communication and Orientation, Sunday Dare, who revealed this via his verified X account on Tuesday, disclosed that retired generals, serving and retired politicians, participated in the meeting.

He stated,” Presently in Yelwata village, one of the villages attacked recently in Benue ahead of the visit of President Bola Tinubu tomorrow. The people gathered dejectedly to hear from their leaders & lawmakers from Abuja. The conversation and consultation were led by the SGF, George Akume.

“League of Retired Generals from Benue State, 18 months ago, handed a Security Brief to Governor Hyacinth Alia. This is the time to dust up that document as President Tinubu charges all stakeholders in Benue to find a lasting solution to the incessant farmers-herders clash.

“Makurdi, Benue State, is gradually filling up ahead of President Bola Tinubu’s Wednesday visit. Retired Generals, Serving and Retired Politicians, former and Serving Ministers, serving and former federal lawmakers, notables, community leaders, businessmen of Benue origin, academics, civil society leaders, youth leaders, APC leaders and other party leaders are on ground, political appointees also.

“This time, a renewed commitment to stopping the bloodletting and finding a lasting solution seems on hand. They have come around because they also believe that President Tinubu will engage and ensure that peace returns.”

During Tuesday’s sitting, members of the Benue State House of Assembly openly admitted that the governor, his deputy, Sam Ode, and even the lawmakers themselves had not lived up to the expectations of the people, especially in light of the killings in the state.

In an emotional debate sparked by a motion of urgent public importance raised by Peter Uche, who represents Guma State Constituency, many lawmakers expressed deep concern and agreed that all elected officials in the state have failed to protect their communities from the relentless attacks by armed Fulani herdsmen.

The first to speak on the matter was Thomas Dugeri, who represents Kwande West State Constituency.

While addressing his colleagues on the floor of the House, he passionately reminded them that the core purpose of any government is to safeguard the lives and property of its people.

He said, “The Constitution of Nigeria provides that the essence of government is the protection of lives and property. We are 34 that are elected people in the state, the governor, deputy governor and 32 of us as lawmakers; we have all failed our people.

“The governor has failed, the deputy governor has failed, and the 32 of us have failed. The time has come when we have to wake up and live up to our responsibilities.’’

Other lawmakers who spoke in the same vein include Terna Shimawua, the majority leader, Saater Tiseer and others, who fumed at the killings in Yelwata, describing it as genocide.

They decried the non-funding of the third tiers of government as one of the reasons for the escalating insecurity.

The minority leader, Michael Audu, decried the situation where funds meant for local government are not given to them.

He said, “The funds of local government should go back to them, let them start using it, the house of assembly will ensure judicious use of the funds, and if they fail to ensure adequate security, we will hold them.”

Supporting this, Peter Puusu said the problem happening is a result of the local government not being autonomous.

“There is no local government system in Benue again,” he stated.

They unanimously urged the full enforcement of the state’s anti-open grazing law.

Following the debate, the House reached several resolutions, including a call on the state government to observe three days of mourning—from Wednesday, June 18 to Friday, June 20, 2025—in honour of the lives lost in the Yelewata attack and other parts of Benue State.

They resolved as follows: “That the House condemns in very strong terms the coordinated invasion, massacre, genocide and acts of terrorism against the people of Yelewata and elsewhere in Benue State by the marauding Fulani herdsmen militia only comparable to the Rwandan genocide against the Tutsi in 1994 and the holocaust against the European Jews during World War II.

“That the House observes a one-minute silence in honour of the innocent lives killed in Yelewata and anywhere in Benue State.

“That the State Emergency Management Agency should, as a matter of urgency, provide shelter and relief materials to the victims of the attack in Yelewata to ease their pain.

“That the House request the President and Commander-in-Chief of the Federal Republic of Nigeria, Bola Ahmed Tinubu, to, in line with section 218 (1) — (3) of the 1999 Constitution of the Federal Republic of Nigeria, as amended, expedite action in ending the killings in Benue State. This will give the Benue People a sense of belonging and enable them to go back to their farms without fear.

“That the House request the Governor of Benue State, Rev. Fr. Dr. Hyacinth Alia to use the resources at his disposal to mobilise the Benue State Civil Protection Guards w complement the conventional security agencies to end the killings of innocent citizens in the state.

“That the Benue State Government and all security formations in the State should ensure full implementation of the Open Grazing Prohibition and Ranches (Establishment) Law, 2017, as amended.

“That the Governor of Benue State should lead a high-powered delegation of prominent Benue indigenes to the President to explain the real reasons behind the ongoing killings in the state, to change the false narratives of the herders/farmers crisis being peddled in sections of the media with the view to finding a lasting.”

They further urged President Tinubu to personally visit Benue State to show solidarity with the victims of the attacks, demonstrating leadership grounded in empathy, compassion, and respect for human life, as is common in other parts of the world during times of crisis.

To honour those killed in Yelwata, the lawmakers all wore black attire as a symbol of mourning.

In response to the lawmakers, the Benue State Commissioner for Information and Orientation, Mathew Abo, said the governor did not neglected his duty to protect the people.

He explained that the governor has made consistent efforts to bring security chiefs and other key stakeholders to the state.

The commissioner said, “Well, the governor has not failed in providing security to the people in the state, the coming of security chiefs and the visit of the president are all part of government efforts.

“He has also tried his best to provide logistics to security operatives in the state, so he has not failed, and you don’t expect him to carry guns and go to the bush.’’

In preparation for President Tinubu’s visit to Benue State, the state government deployed earth-moving machines to repair key roads expected to be used by the presidential convoy.

Several roads, including the Kashim Ibrahim Road, which leads to the Government House, were being patched on Tuesday morning.

There is also a noticeable influx of security personnel and top government officials into the state capital, with most hotels fully booked.

Meanwhile, the PDP National Youth Leader, Timothy Osadolor, and CUPP National Publicity Secretary Mark Adebayo have both called for a state of emergency to be declared in Benue State.

Osadolor stated, “I would like to go back to the tweets of the then Senator Bola Tinubu in 2014, when he said the buck stops at the table of the head of state as the Commander-in-Chief of the armed forces. If terrorist attacks or banditry continue for more than a certain period, it becomes abnormal. He was saying that as an opposition figure.

“Today, he is the Commander-in-Chief of the armed forces. And what that means is that—let me quote him—he said, on matters of security, the buck stops at the president’s table.

“He said so many things. But the truth now is that in Rivers State, no soul was lost, yet he declared a state of emergency. He found it convenient to declare a state of emergency after an alleged court judgment, claiming democracy was on trial in Rivers State. But in the valleys of Benue, that’s not the case. That’s not the case.”

Osadolor questioned the President’s decision to declare a state of emergency in Rivers State while ignoring Benue State, despite the high number of killings there.

The party chieftain stated, “Unless Mr. President has a hand in whatever is happening in Benue, I don’t see any reason why he has found it convenient not to speak, not to visit, or not to act.

“He has failed woefully. This is not about economic reforms or economic relief. This is about the survival of Nigerian people. I can tell you that like in Benue, a lot is going on in Niger State too. These two states are the hotbeds of mass killings.

“The president knows this. So, what is stopping him from declaring a state of emergency in these two states? If not both, at least in Benue, which has brought total tragedy to global attention.

“So, the best way to prevent further loss of lives is for him to either completely overhaul the security architecture around him and declare a state of emergency, or resign.”

The CUPP spokesperson expressed concern that for more than a decade, armed attackers have continuously inflicted severe and unprecedented violence on the people of Benue State.

Speaking further, he noted, “It seems the Federal Government is behaving as if Benue State is not part of Nigeria. It boils down to incompetence on the part of the government and compromise on the part of the security agencies.

“I think a state of emergency will help in restoring order in Benue State, but this is the kind of condition that makes such a declaration necessary and justified. This is a condition the president shouldn’t even think twice about before declaring a state of emergency.

“The government of Benue State is afraid. The governor is asleep. He’s a big disappointment. People believed he was going to do things differently. He’s doing nothing. He is probably the worst governor Benue has ever had. He should not be in power or government.’’

Adebayo described it as unfortunate that Nigeria is showing strong signs of state failure under Tinubu.

“Not declaring a state of emergency in Benue State at this point is pure hypocrisy. Whatever it may achieve, let’s first put a soldier in charge in Benue State and move from there. But there must also be political will to run these terrorists out of town,’’ he added.

But the PDP in Benue State opposed the call for emergency declaration in the state, suggesting instead that more boots be deployed on the ground.

In the same vein, the caretaker committee of the All Progressive Congress i described the call for state of emergency as a ‘pure mischievous call.

The party spokesman, James Onguga said that the issue of insecurity in the state had been going on for many years.

He said, “It’s a pure mischievous call, this insecurity is not only in Benue State, but is something that happens in most states in the North Central. The situation in Borno is worse than this, and there is no call for emergency rule; people are just politicising the whole issue.

The Benue PDP spokesman, Tim Nyior, said the party doesn’t subscribe to a state of emergency.

He said, “As a democratic party, we don’t subscribe to total removal of democratic structures in the state like what is happening in Rivers state, but the former president Jonathan’s style in Borno and Yobe states, where more troops were deployed to the state to combat terrorists.’’

The NNPP Publicity Secretary, Oladipo Johnson, called on the President and security agencies to take proactive measures to secure the state.

He stated, “There is a need for the President and security agencies to be proactive, and we need to stop reacting to these things.

“We know there’s a problem. The security forces must think outside the box, and the government must make sure that we are on top of the situation and but ahead of it.”

The ADC National Chairman, Ralph Nwosu, on his part, accused President Tinubu of turning the security of lives and property into a political issue.

Nwosu stated, “He plays politics with people’s lives, he plays politics with security, he plays politics with monetary policy, he plays politics with the domestic well-being of the Nigerian people, and he doesn’t give a hoot as to what happens to our lives.

“We play politics with everything. And all the politics is about being in power, exercising power, and bullying people. It’s since APC came into power.’’

In response to the security crisis, the Chief of Defence Staff, Gen Christopher Musa, has directed military commanders operating under Operation Whirl Stroke to intensify efforts in safeguarding lives and property in Benue State.

He also instructed them to foster closer collaboration with local communities to find lasting solutions to persistent insecurity.

A statement on Tuesday by the Director, Defence Information, Brig. Gen. Tukur Gusau said Musa gave the directive during a two-day operational and assessment visit to the state, following the recent deadly attack on Yelwata community in Guma Local Government Area.

“During the visit, the CDS also received an Operational briefing from the Operational commanders under Whirl Stroke at Headquarters, 401 Special Forces Brigade.

“He directed the commanders to ensure they protect the lives and properties of the law-abiding citizens and work with the local communities to find a lasting solution to these problems, “ the statement partly read.

The CDS toured the affected area and held an interactive session with community members, traditional rulers, and religious leaders.

“We must all agree that this must stop,” General Musa declared, urging the community to cooperate with the military and other security agencies to root out criminal elements threatening peace and stability,’’ he said.

On the second day of the visit, the CDS held a town hall meeting with stakeholders from Benue’s three geopolitical zones, including traditional rulers, youth leaders, and other key figures. He appealed for unity and trust-building between the armed forces and the people, stressing the importance of collective effort in addressing the security challenges.

At the 401 Special Forces Brigade Headquarters, General Musa received operational briefings from commanders under Operation Whirl Stroke.

He instructed them to be proactive in defending law-abiding citizens and to engage constructively with local communities in intelligence gathering and peace-building initiatives.

In a related development, the United Nations has strongly condemned the recent attacks in Benue State, North Central Nigeria, in which scores of civilians were reportedly killed.

UN Secretary-General António Guterres, through his Deputy Spokesperson Farhan Haq, described the killings as unacceptable and called for the perpetrators to be swiftly brought to justice.

“We’re monitoring the situation. The Secretary-General condemns the killing of innocent civilians, including in Nigeria, and we hope that those responsible for this violence will be found and apprehended,” Haq said.

 

Credit: The Punch

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BIG STORY

Nigeria’s Inflation Rate Drops To 22.97% From 23.71% — NBS

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The National Bureau of Statistics (NBS) has reported that Nigeria’s headline inflation rate declined to 22.97 percent in May 2025, compared to 23.71 percent recorded in April.

According to the announcement made by NBS on Monday regarding its consumer price index (CPI):

“On a year-on-year basis, the Headline inflation rate was 10.98% lower than the rate recorded in May 2024 (33.95%).”

“Furthermore, on a month-on-month basis, the Headline inflation rate in May 2025 was 1.53%, which was 0.33% lower than the rate recorded in April 2025 (1.86%).”

“This means that in May 2025, the rate of increase in the average price level is lower than the rate of increase in the average price level in April 2025.”

NBS explained that the headline inflation rate was influenced by rising costs in food, housing, and transportation.

FOOD INFLATION ROSE TO 21.14%

The bureau noted that the food inflation rate in May 2025 stood at 21.14 percent on a year-on-year comparison.

However, when assessed on a month-on-month basis, the food inflation rate was 2.19 percent during the period under review, “up by 0.12% compared to April 2025 (2.06%)”.

“The increase can be attributed to the rate of decrease in the average prices of Yam, Avenger (Ogbono/Apon), Cassava Tuber, Maize Flour, Fresh Pepper, Sweet Potatoes, etc,” NBS stated.

“The average annual rate of Food inflation for the twelve months ending May 2025 over the previous twelve-month average was 29.80%, which was 4.26% points lower compared with the average annual rate of change recorded in May 2024 (34.06%).”

According to the report, Borno (64.36 percent), Bayelsa (39.85 percent), and Taraba (38.58 percent) experienced the highest year-on-year food inflation.

Meanwhile, Katsina (6.90 percent), Rivers (9.18 percent), and Kwara (11.31 percent) recorded the lowest year-on-year food inflation increases.

On a month-on-month basis, the highest food inflation was observed in Bayelsa (12.68 percent), Cross River (11.15 percent), and Anambra (9.10 percent), while the slowest rates were in Katsina (-5.42 percent), Jigawa (-4.02 percent), and Kaduna (-3.27 percent).

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