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UBA Unveils First Of Its Kind “Scan To Resolve Complaint” Portal To Enhance Customer Experience

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally. Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology.

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JUST IN: Nnamdi Kanu Pleads Not Guilty To ‘Terrorism’ Charge In Fresh Trial

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The leader of the proscribed Indigenous People of Biafra (IPOB), Nnamdi Kanu, has pleaded not guilty to a seven-count charge bordering on terrorism and treasonable felony.

Kanu was arraigned on Friday before James Omotosho, judge of a federal high court in Abuja.

On March 8, John Tsoho, chief judge of the federal high court, reassigned Kanu’s case to a new judge after the defendant repeatedly asked Binta Nyako to recuse herself from his case.

Kanu directly told Nyako that he no longer had confidence in her handling of his trial.

On September 24, Nyako recused herself from Kanu’s case after an oral application by the defendant.

On February 10, Nyako adjourned Kanu’s case indefinitely following the defendant’s insistence that the judge cannot preside over his case since she had recused herself.

Subsequently, Aloy Ejimakor, Kanu’s counsel, told the media in early March that the trial would start afresh following the appointment of a new judge.

 

 

More to follow…

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Nigerian Woman Faces 10 Years In US Jail For Drug Trafficking, Fraud

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A Nigerian woman, identified as Tammy, has admitted to charges of drug trafficking and bank fraud in the US and could face up to 10 years in prison.

According to a statement from the Department of Justice, US Attorney’s Office (Eastern District of Virginia) on Tuesday (November 5), Tammy “pleaded guilty to the allegations of conspiring with others to import more than five kilograms of cocaine, as well as to her role in a separate bank fraud scheme, and to making false statements relating to fraudulent claims submitted to Medicaid for reimbursement.”

Zachary Terwilliger, US Attorney for the Eastern District of Virginia, described Tammy as a “triple threat” due to her involvement in multiple crimes, stating:

“Tammy is a ‘triple threat’ of criminality – drug trafficker, a fraudster, and a liar. Tammy, a Nigerian immigrant who has spent the last two decades with the privilege of living in the United States as a lawful permanent resident, clearly has zero respect for American laws pertaining to our borders, controlled substances, our financial system, or our health care system.”

With this plea, Tammy is facing a mandatory minimum sentence of 10 years for the drug-related charges, with sentencing scheduled for February 28, 2020.

Drug Trafficking and Fraud Scheme

Court documents reveal that Tammy, 40, recruited individuals from the Washington, D.C. area to serve as drug couriers. She was also involved in setting up bank accounts in their names, assisting with passport and visa applications, and arranging their travel.

The couriers primarily traveled to São Paulo, Brazil, where they obtained kilograms of cocaine concealed within soft-sided briefcases or attaché cases. Law enforcement intercepted nearly seven kilograms of cocaine at three different US airports, all linked to couriers allegedly recruited by Tammy.

Additionally, the statement highlighted her involvement in submitting “falsified and fraudulent claims to the D.C. Department of Health Care Finance, a health care benefit program funded by Medicaid.”

Tammy was employed as a personal care aide for multiple home health agencies in Washington, D.C. To receive payment, she was required to submit timesheets signed by clients verifying services provided. However, instead of recording actual work hours, Tammy enlisted Medicaid recipients to act as “patients” and sign fraudulent timesheets in exchange for a small payment.

Investigators discovered that on at least two occasions, Tammy billed for home health services while she was outside the United States.

Beyond drug trafficking and healthcare fraud, Tammy also allegedly utilized her African goods business in Maryland to execute bank fraud schemes.

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FG Panel To Reconvene On Monday Over “Naira-For-Crude” Crisis

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The significant allocation of crude oil by the Nigerian National Petroleum Company Limited (NNPCL) to foreign creditors is affecting supply to local refiners, including Dangote Petroleum Refinery.

Sources familiar with the situation revealed that NNPCL has assigned large crude volumes to foreign creditors to settle debts, making it challenging to sustain the “naira-for-crude” agreement with Dangote Refinery.

However, multiple officials from the Federal Ministry of Finance and Federal Ministry of Petroleum Resources confirmed on Thursday that the Technical Sub-Committee on the “naira-for-crude” Policy is set to reconvene on Monday to discuss the issue.

The committee has directed the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) to propose solutions for review as efforts continue to restore the “naira-for-crude” arrangement.

Marketers Seek Alternatives

Following the suspension of Dangote Refinery’s sale of petroleum products in naira, petroleum marketers are exploring alternative supply sources.

The refinery announced on Wednesday that it had temporarily stopped selling petroleum products in naira due to challenges in its negotiations with NNPCL.

An industry insider, speaking on condition of anonymity, clarified that the transaction is not permanently halted. The source noted that NNPCL is struggling with crude oil availability, stating:

“From all indications, the scheme won’t end. The sticking point is the issue of crude availability, with NNPC claiming it has pre-sold large volumes of crude.”

When asked about the panel’s next meeting, the source responded:

“The committee agreed to reconvene on Monday (next week) to review options that NUPRC has been mandated to come up with. The committee is trying to dimension solution options.”

Earlier reports had it that the panel met at the Ministry of Finance headquarters in Abuja to evaluate the situation and reaffirm commitment to the policy.

The meeting included Minister of Finance and Coordinating Minister of the Economy, Wale Edun (who joined virtually), Executive Chairman of the Federal Inland Revenue Service, Dr. Zacch Adedeji, Chief Financial Officer of NNPCL, and Executive Commissioner of the Nigerian Midstream and Downstream Petroleum Regulatory Authority (who also joined virtually).

Other attendees were the Special Adviser to the Minister, Nana Ibrahim, the Coordinator of NNPC Refineries, and representatives from NUPRC, Central Bank of Nigeria, Dangote Petroleum Refinery, and NNPC Trading Ltd.

The NNPC presented a crude delivery report detailing the volume allocated for domestic refining under the policy. However, the discussions did not result in crude supply transactions in naira, prompting Dangote Refinery to suspend naira-based petrol sales.

Market Response and Potential Price Hikes

Petroleum marketers indicated they are actively seeking alternatives if Dangote Refinery insists on selling in foreign currency.

Market stakeholders are preparing for possible “surprises” following the suspension of naira-based petrol sales, considering alternatives such as sourcing from NNPCL, other local refineries, and fuel importation.

On Wednesday, Dangote Refinery released an official statement:

“Dear valued customers, we wish to inform you that the Dangote Petroleum Refinery has temporarily halted the sale of petroleum products in naira. This decision is necessary to avoid a mismatch between our sales proceeds and our crude oil purchase obligations, which are currently denominated in US dollars.

“To date, our sales of petroleum products in naira have exceeded the value of naira-denominated crude we have received. As a result, we must temporarily adjust our sales currency to align with our crude procurement currency.”

Immediately after the announcement, petrol loading costs at private depots in Lagos surged to about N900/litre, up from under N850/litre before the decision.

Speaking on Thursday, Billy Gillis-Harry, National President of the Petroleum Products Retail Outlet Owners Association of Nigeria (PETROAN), stated that the market is bracing for potential changes:

“The market is making preparations for any surprises. So, if there are surprises, we’ll have alternatives to go to.”

He expressed optimism that the Federal Government and Dangote Refinery would resolve the issue soon to prevent a return to fuel scarcity:

“We do hope that all of this will be resolved in no distant time and we should get back to normal.

“We’re already enjoying the availability of petroleum products. So we must have all that put into consideration.”

On the possibility of fuel prices being set in dollars, Gillis-Harry commented:

“The surprises are that we may be told to start buying products at dollar-denominated rates. We may be told to do a direct conversion, but Dangote did not tell us how business will go forward. All that they said is just a suspension. So, we hope that they will change their focus and we’ll see how it works.”

Discussing supply alternatives, Gillis-Harry emphasized the need for diversification in the downstream sector:

“We will make sure that we have different sources of petroleum products. So, if one source is creating difficulty, then we have to look at other sources.

“One of the alternatives is the NNPC. We have also talked about some of the other refineries that are upgrading to 25,000 metric tonnes per day like the Azikel refinery in Bayelsa. And then, importation is also going to be in the mix.

“So we’ll then look at what is best suited in the market and what can make sure that we have a price that is affordable.”

Rising Fuel Costs and Government Intervention

When asked about the increasing petrol prices, Gillis-Harry assured that PETROAN would resist any exploitative price hikes:

“PETROAN will resist anything that is going to be giving us challenges. Nobody should take advantage of situations negatively. So, we will explore all possibilities and get the best for all.”

Meanwhile, NNPCL, responsible for supplying crude to Dangote Refinery, has neither confirmed nor denied claims that the refinery has been buying crude in dollars.

Olufemi Soneye, NNPC Spokesman, reaffirmed the company’s commitment to supplying crude based on agreed terms:

“As I have repeatedly stated, NNPC remains committed to supplying crude for local refining based on mutually agreed terms and conditions. Additionally, the NUPRC has disclosed that all local refining companies collectively produce less than 50 per cent of our national consumption. You can do the Maths.”

Hammed Fashola, Vice President of the Independent Petroleum Marketers Association of Nigeria (IPMAN), urged the government to continue the “naira-for-crude” policy to stabilize fuel prices:

“I would like to advise the FG to look into the agreement with Dangote again to maintain the tempo of the prices of petroleum products. The masses today are happy with the drop in petrol prices. But just a few hours later, the private depot owners started reacting to the Dangote press release by reviewing their prices upward.

“On Tuesday we closed with N825 to N826, but on Wednesday afternoon, prices started increasing again to N835 to N836 per litre. I will appeal to the FG to continue supplying crude to Dangote and other local refiners to maintain stability in the sector.”

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