The Nigerian Communications Commission has instructed Deposit Money Banks to begin collecting charges for unstructured supplementary service data transactions directly from users’ mobile airtime.
A message sent to customers by the United Bank for Africa on Tuesday indicated that these charges will no longer be taken from customers’ bank accounts. UBA noted that the new instruction becomes effective on Tuesday, June 3, 2025.
The message stated, “In line with the directive of the Nigerian Communications Commission, please be informed that effective June 3, 2025, charges for USSD banking services will no longer be deducted from your bank account.
“Going forward, these charges will be deducted directly from your mobile airtime balance in accordance with the NCC’s End-User Billing model. Under this new billing structure, each USSD session will attract a charge of n6.98 per 120 seconds, which will be billed by your mobile network operator.
“You will receive a consent prompt at the start of each session, and airtime will only be deducted upon your confirmation and availability of the bank to fulfil this service. If you do not wish to continue using USSD banking under this new model, you may choose to discontinue use of the USSD channel.”
UBA encouraged customers to keep using other digital banking alternatives and internet banking for a smoother experience. This directive may represent another step by the NCC to resolve the long-standing issues regarding USSD payments between Mobile Network Operators and commercial banks.
In December 2024, the Central Bank of Nigeria and the NCC instructed both mobile network providers and Deposit Money Banks to find a resolution to the N250 billion USSD debt that had persisted over time.
After telecom companies threatened to halt services due to the debts owed by banks, the NCC responded in January by warning of a possible suspension of USSD services and said it would release the names of defaulting banks.
On January 15, the regulator ordered mobile operators to deactivate the USSD codes allocated to nine banks by January 27 as a result of unsettled debts. Later, on February 28, MTN Nigeria disclosed that it had received N32 billion from banks, part of the N72 billion total debt for USSD services.
Telecom providers had consistently raised alarm about the unpaid USSD charges, prompting continued efforts within the sector to address the issue.