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GTBank Dominates CBN E-Payments Efficiency Awards, Wins 8 Out Of 12Banking Honours

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Guaranty Trust Bank plc continued its dominance of Nigeria’s most qualitative digital financial service awards for the fourth year in a row, winning eight of the twelve honours available to Banks in the 2019 edition of the Central Bank of Nigeria (CBN) Electronic Payment Incentive Scheme (EPIS) Efficiency Awards.

The foremost African financial institution, renowned for its innovative products and services, won awards for efficiency and excellent service delivery in virtually every E-payment channel.

The CBN EPIS Efficiency Awards is organized to celebrate financial institutions, merchants and other stakeholders at the forefront of driving electronic payment in Nigeria. Now in its fourth year, the awards are based on objectiveanalysis of all E-payments data collated by the Nigeria Inter-Bank Settlement System (NIBSS) over a full calendar year. With eight awards, GTBank took home two more honours than the six awards the Bank won the previous year and the highest number of awards presented to financial institutions, Fin-techs, merchants and other stakeholders in the Electronic Payment Incentive Scheme.

The eight awards won by GTBank include:

  • Best Customer Experience Award:for having the highest level ofoverall customer satisfaction rating in the delivery of electronic payment services to customers in2018.
  • Real-Time PaymentsTransaction Efficiency: for achieving the lowest failure rate inthe processing of Instant Payments transactions in 2018.
  • Cashless Driver, USSD Channel Champion: for achieving the highest number of Instant Payments transactions via the USSD channel in2018.
  • Cashless Driver, Point of Sale (POS)Transactions: for achieving the highest transaction count on Point of Sale(POS) Terminals in 2018.
  • Cashless Driver, Card Usageon Point of Sales (POS) Terminals: for authorising the highest card transaction count on the Point of Sale (POS) Central Terminal Management System in2018.
  • Direct Debit Driver Award: for processing the highest volume of successful debit mandates across all Payment Service Provider platformsin 2018.
  • E-Reference Operations Efficiency: for the Bank’s outstanding performance
    in the processing of customers references received from other Banks for account opening purposes on the industry E-reference Platform in 2018.
  • ID Services Driver: for achieving the highest volume in the use of the BVN, e-Passport and NIN customer verification platforms in 2018.


Commenting on the Bank’s EPIS awards, the Managing Director and Chief Executive Officer of Guaranty Trust Bank plc, Mr Segun Agbaje, said; “We areproud to be recognisedbythe CBN EPIS Efficiency Awards for our efforts in driving excellence in electronic payments and providing customers with a superior banking experience across all digital touch points. These awards serve as extra motivation for us and we continue to find new and exciting ways to reduce ourcustomers’ pain points and offerthem benefits beyond banking.

He further stated that; “At GTBank we are passionate about building the bank of the future that connects our customersdirectly to all the everyday things that matter to them. That is why we are constantly leveraging the best of technology to, not only make financial services cheaper, more personal and readily accessible, but also to create amazing digital experiences in a way that adds real value to our customers’ lives.”

Guaranty Trust Bank plc is a foremost African Financial Institution with Total Assets of ₦3.287trillion and Shareholders’ Funds of ₦575.6Billion.With banking operations across 10 African countries and the United Kingdom, GTBank is regarded by industry watchers as one of the best run financial institutions in the countries in which it operates and serves as a role model in Africa’s financial service industry due to its bias for world class corporate governance standards, excellent service delivery and innovation.

BIG STORY

Customers To Pay Banks USSD Fees Through Airtime — NCC

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The Nigerian Communications Commission has instructed Deposit Money Banks to begin collecting charges for unstructured supplementary service data transactions directly from users’ mobile airtime.

A message sent to customers by the United Bank for Africa on Tuesday indicated that these charges will no longer be taken from customers’ bank accounts. UBA noted that the new instruction becomes effective on Tuesday, June 3, 2025.

The message stated, “In line with the directive of the Nigerian Communications Commission, please be informed that effective June 3, 2025, charges for USSD banking services will no longer be deducted from your bank account.

“Going forward, these charges will be deducted directly from your mobile airtime balance in accordance with the NCC’s End-User Billing model. Under this new billing structure, each USSD session will attract a charge of n6.98 per 120 seconds, which will be billed by your mobile network operator.

“You will receive a consent prompt at the start of each session, and airtime will only be deducted upon your confirmation and availability of the bank to fulfil this service. If you do not wish to continue using USSD banking under this new model, you may choose to discontinue use of the USSD channel.”

UBA encouraged customers to keep using other digital banking alternatives and internet banking for a smoother experience. This directive may represent another step by the NCC to resolve the long-standing issues regarding USSD payments between Mobile Network Operators and commercial banks.

In December 2024, the Central Bank of Nigeria and the NCC instructed both mobile network providers and Deposit Money Banks to find a resolution to the N250 billion USSD debt that had persisted over time.

After telecom companies threatened to halt services due to the debts owed by banks, the NCC responded in January by warning of a possible suspension of USSD services and said it would release the names of defaulting banks.

On January 15, the regulator ordered mobile operators to deactivate the USSD codes allocated to nine banks by January 27 as a result of unsettled debts. Later, on February 28, MTN Nigeria disclosed that it had received N32 billion from banks, part of the N72 billion total debt for USSD services.

Telecom providers had consistently raised alarm about the unpaid USSD charges, prompting continued efforts within the sector to address the issue.

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BIG STORY

BUSINESS: Nigeria’s Petrol Price 55% Below West African Average — Dangote

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The head of Dangote Group, Aliko Dangote, has pointed out that many Nigerians are not aware they pay only 55 percent of what citizens in other West African nations pay for petrol.

He further mentioned that his refinery has helped bring down fuel prices, currently selling petrol at rates between N815 and N820 per litre.

Dangote made these remarks during a visit to the 650,000-barrels-per-day refinery by ECOWAS Commission President, Dr Omar Touray, and his team, as per a statement released by the Dangote Group on Sunday.

He highlighted the importance of promoting intra-African trade and emphasized that the refinery has contributed to lowering the cost of refined fuel and production expenses in different areas of Nigeria’s economy.

“Last year, when we began diesel production, we were able to reduce the price from N1,700 to N1,100 at a go, and as of today, the price has crashed further. This reduction has made a significant impact across various sectors. It has supported industries, benefited those of us in mining, and provided vital relief to the agricultural sector. The effect has been far-reaching,” he said.

He added that local refining has brought advantages for Nigerians, as they now pay much less for petrol compared to neighboring nations.

“In neighbouring countries, the average price of petrol is around $1 per litre, which is N1,600. But here at our refinery, we’re selling at between N815 and N820. Many Nigerians don’t realise that they are currently paying just 55 per cent of what others in the region are paying for petrol,” he noted.

He also revealed that there are “a much larger initiative in the pipeline, something we’ve not yet announced.” Dangote assured Nigerians that “this refinery is built for them, and they will enjoy the maximum benefit from it.”

Leading the ECOWAS delegation on a comprehensive tour of the refinery, Dangote outlined the hurdles and achievements encountered while building the world’s biggest single-train refinery. He restated his view that Africa’s reliance on imports is unsustainable and weakens its economic independence.

“As long as we continue importing what we can produce, we will remain underdeveloped. This refinery is proof that we can build for ourselves at scale, to global standards,” it was stated.

He affirmed that the Dangote refinery has the capacity to satisfy petroleum demands in both Nigeria and the West African region, addressing concerns that the refinery cannot meet local or regional needs.

“There have been many claims suggesting that we don’t even produce enough to meet Nigeria’s needs, so how could we possibly supply other West African countries? But now, they (ECOWAS officials) are here to see the reality for themselves and, more importantly, to encourage other nations to embark on similarly large-scale industrial projects,” he said.

He pointed out that the drop in fuel prices is a direct benefit of refining locally, which not only boosts energy security but also makes fuel more affordable and reduces dependency on imports.

In response, the ECOWAS Commission President described the refinery as a symbol of hope for Africa’s future and a powerful example of what private enterprises can accomplish in pushing industrial development across the region.

“What I have seen today gives me a lot of hope, and everybody who doesn’t believe in Africa should come here. Visiting here will give you more hope because this is exactly what our continent should focus on.

“We have seen something I couldn’t have imagined, and really, the capacity in all areas is impressive. We congratulate Alhaji Dangote for this trust in Africa because I think you do this only when you have the trust, and he has a vision for Africa, and this is what we should all work to encourage,” Touray was quoted.

He pointed out that the refinery, which produces fuel that meets Euro V standards, is essential for ECOWAS countries to achieve their target of 50ppm sulphur content in fuels – a requirement that many imported products fail to meet and which poses risks to both health and the environment.

“We are still importing products below our standard when a regional company such as Dangote can meet and exceed these requirements. The private sector must take the lead in ECOWAS industrialisation,” he advised.

During the tour, Touray called for greater cooperation between governments and private businesses, saying that policies should reflect the true experiences and hurdles faced by industrialists across the continent.

“We believe our visit also serves as an opportunity to hear directly from Mr Dangote, about what the private sector expects from the ECOWAS community,” Touray explained, noting that as ECOWAS celebrates its 50th anniversary, the community is more committed than ever to bringing the private sector to the table, to listen to their perspectives, and to understand how best to create an environment that works for them.

“We cannot continue to make decisions on behalf of the private sector from a distance. Visits like this provide us with first-hand experience and direct insight into the challenges they face—challenges that authorities and government officials must work to address,” he added.

He noted that the time had come for the region to implement an industrial plan that tackles fundamental problems such as high youth unemployment, widespread poverty, and insecurity.

Touray promised the full support of the ECOWAS Commission in helping companies like Dangote Group gain access to broader markets within the region. He also urged other African countries to replicate Nigeria’s model by building infrastructure that benefits the continent as a whole.

“Once again, I congratulate the Dangote Group and commit that the ECOWAS commission will do everything to open up the ECOWAS market for them, if not the entire African continent,” he declared.

The visiting team included Sediko Douka, ECOWAS Commissioner for Infrastructure, Energy and Digitalisation; Prof. Nazifi Darma, Commissioner of Internal Services; Dr Tony Elumelu, Director of Private Sector/SME; and Abdou Kolley, Chief of Staff to Dr Touray, among others.

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BIG STORY

President Tinubu Signs New Executive Order In Energy Sector, Caps Tax Credits At 20%

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President Bola Tinubu has introduced a new executive order aimed at reducing the cost of projects, drawing in investments, and boosting revenue from oil and gas activities.

A statement released on Thursday by the office of the special adviser to the president on energy revealed that the executive order, named the Upstream Petroleum Operations Cost Efficiency Incentives Order (2025), limits companies’ tax credits to 20 percent.

Tax credits, which serve as government incentives, allow businesses to deduct a certain amount from the taxes they owe the government.

As outlined in the statement, the executive order brings in performance-based tax incentives for upstream companies that demonstrate “verifiable cost savings” according to established industry standards.

The statement explained that the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) will set and release these benchmarks each year, specific to onshore, shallow water, and deep offshore regions.

The statement also said that implementation guidelines will be provided later. One of the key points is that tax credits will be limited to 20% of a company’s yearly tax bill, ensuring government income is protected while still offering appealing fiscal terms to encourage operational efficiency.

President Bola Tinubu said the country must attract investments, not as a favor, but because “investors are convinced of real and enduring value.”

He added that the order serves as a clear message that Nigeria is developing an oil and gas industry that is productive, competitive, and beneficial to all its citizens. He emphasized that the initiative is focused on safeguarding the future, generating employment, and optimizing oil output.

To implement the order successfully, Tinubu appointed his special adviser on energy, Olu Verheijen, to lead cooperation among government agencies, maintain consistency across institutions, and ensure policy goals translate into real-world results.

Verheijen commented that the aim of the order is not just to cut costs but to strategically elevate Nigeria’s upstream oil sector to be competitive and financially strong on a global scale.

She said the reform promotes operational efficiency, boosts investor trust, and ultimately brings more value to the Nigerian people.

According to the statement, this new order expands on the president’s 2024 reform directives, which improved fiscal conditions, shortened project timelines, and aligned local content standards with global practices.

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