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Diamond Bank Listed In Top Three Most Customer Focused Banks In Nigeria

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In a recent poll conducted by leading advisory and consultancy firm, KPMG, Diamond Bank was ranked as one of the top three most customer-focused banks in the country. Participating in a keenly contested category, the Bank emerged overall third best in the customer satisfaction index (CSI) with 73.5 points.

This revelation was made at the 2016 edition of the Annual Banking Industry Customer Satisfaction Survey recently released by KPMG.

The survey which debuted in 2007, elicits feedback from customers and stakeholders across the retail, SME and corporate banking segments. It is a reflection of the levels of satisfaction and expectation of customers with respect to service delivery from their banks. The yardstick for evaluation includes convenience, products and services, client service, value for money and customer care.

Diamond Bank has maintained a customer-centric strategic mix; passionately leading the revolution in mobile banking innovations and financial inclusion of the un(der)banked in the country. Its mobile app is the most downloaded and registered in the financial services sub-sector, with over 1.5 million users.

The Bank’s Diamond Ye’llow account has remained the most successful in the country, with over 5 million account holders in two years and through its monthly DiamondXtra draws, Diamond Bank has given out N4 billion to its loyal customers in the last five years, while setting aside N600 million for its loyal customers this year.

The Bank’s chief spokesperson, Ayona Trimnell stated that Diamond Bank is very passionate about its customers, and is continually looking for ways to improve its services in line with developing trends.

She said: “Diamond Bank Plc is a customer driven bank and the quality of our services embodies our mantra which is centered on going beyond banking to achieve customer satisfaction. We are unflinching in our resolve to constantly deploy new technologies and digital applications to drive financial inclusion, convenient banking and enhanced customer friendly services. This rating is a confirmation of our resolve and focus, and reinforces our standing as a bank for the people”.

In its latest ranking, the global financial rating agency, Fitch, reaffirmed Diamond Bank’s rating of ‘BBB” +. Thus, affirming the strong fundamentals of the Bank to meet financial commitments.

According to Fitch, the strong regulatory capital ratios of the Bank have helped offset the one-off impact from the devaluation arising from Nigeria’s new FX regime. This translates to a stable outlook for Diamond Bank’s short-term and long-term foreign currency issuer default ratings (IDR).

BIG STORY

Adron Homes Throws Grand Party To Celebrate Customers [PHOTOS]

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In a momentous gesture of gratitude and recognition, the Adron Homes Management Team orchestrated a surprise celebration at the esteemed West Park & Gardens Estate, Paradise City, Ayegun Adron City, Ibadan, Oyo State, Nigeria, on the 12th of May 2024. This grand event, meticulously organized by the Directorate of Estate at Adron Homes, aimed to honor and appreciate the valued residents and homeowners of this prestigious estate.

Under the distinguished chairmanship of Aare Adetola EmmanuelKing, the Chairman/CEO of Adron Homes, the event unfolded with an air of elegance and prestige. Accompanied by many top senior directors including :

Mrs. Ajobo Adenike – Deputy MD, Southern Nigeria;Ms. Shola Orunmuyiwa – Group Director Legal Bureau ;Engr. Stephen Ogunbiyi – Technical Director;Engr Sola Okanlawon – CPC Southern Nigeria;Arch. Bolaji Mustapha – PD Upland World;Mr. Christopher Adeogun-Director Internal Control & Compliance;Engr Kole – Chief Director Power & Energy ;TP Rotimi Dipeolu -Director of Physical Planning and Development ;Ms. Omotola Alonge – Director of Construction & Building Materials,Mr. Michael Oyadele -Director of Public Affairs; Engr Festus Fatunbi-Deputy Project Director Upland World;Mr. Kunle Aliyu -Director of Estate Western World and other esteemed Partners and consultants ,the occasion was a true testament to the community’s significance and vitality.

A highlight of the celebration was the official inauguration of the New Executive Committee of the West Park & Gardens Estate Residents Association (WEPAGERA) by the esteemed Chairman/CEO, Aare Adetola EmmanuelKing himself. With Mr. Idris Adejumo leading as Chairman and a stellar team of executives by his side,which include :

-Elder Abayomi Olatunji – Vice Chairman;

-Mr. Akintunde Akinpelu – General Secretary;

-Mrs. Aderonke Adelakun – Assistant General Secretary;

-Mr. Musbau Yekini – Financial Secretary/Treasurer;

-Mr. Babatunde Adesesan – Assistant Treasurer;

-Mr. Sakiru Opeyemi Aliu – Publicity Secretary;

-Mr. David Akinbi – Assistant Publicity Secretary;

-Dr. Sola Popoola – Ex-Officio/Adviser;

-Dr. Ademola Adebayo – Ex-Officio/Adviser;

-Grandma Esther Adeyemi – Ex-Officio/Adviser;

-Alhaji Ismail Adeyemi – Security Coordinator;

-Mrs. Gbemisola Adelakun – Projects/Maintenance Coordinator;

-Rev’d Olufemi Tokede – Zone 1 Coordinator;

-Mr. Oyewumi Adelakun – Zone 2 Coordinator;

-Mrs. Elizabeth Olade – Zone 3 Coordinator

the committee embodies a vision of unity, progress, and excellence, promising to steer the community towards greater heights.

Residents, professionals, and top senior officials from Adron Homes alike were swept up in the joyous atmosphere of the event. Questions were entertained by the Adron Team, fostering an environment of open dialogue and camaraderie. Residents were encouraged to embrace a culture of inclusivity and neighborly love, transforming West Park And Gardens Estates into a beacon of hospitality and warmth, attracting potential landlords seeking solace in its tranquil surroundings.

The Adron Homes Management Team pledged their unwavering support to the newly inaugurated WEPAGERA committee, vowing to work hand in hand to make West Park & Gardens Estate the epitome of excellence in the entire southwest region. The residents, in turn, expressed their heartfelt appreciation for this initiative, applauding the management of Adron Homes for their commitment to their well-being and happiness.

As the celebration drew to a close, filled with laughter, music, and entertainment, it symbolized not just a moment of revelry, but a reaffirmation of the strong bonds that unite West Park & Gardens Estate. In this enclave of luxury and harmony, residents and management alike come together to create a thriving and prosperous community, setting a shining example for others to follow.

See photos below:

 

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BIG STORY

Interest Rates Would Stay High Until Inflation Is Curbed — CBN Governor Cardoso

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The Central Bank of Nigeria (CBN), Olayemi Cardoso has hinted interest rates would remain high until inflation rate subsides.

Cardoso, on Monday, in a Financial Times report also noted that orthodox policies would be implemented to tame inflation.

In March, Nigeria’s inflation rate rose to 33.20 percent, from 31.70 percent in February.

Consequently, CBN’s monetary policy committee (MPC) raised the interest rate by 200 basis points in March to 24.75 percent.

Cardoso said there is “every indication” that MPC would “do whatever is necessary” to rein inflation.

“They will continue to do what has to be done to ensure that inflation comes down,” Cardoso said.

“Let’s face it: for a long period of time, the CBN did not embrace orthodox monetary policies.

“We want to go back to using an orthodox method, and it will take us to where we want to go.”

Cardoso said the apex bank had been “reoriented” to focus on “price and monetary stability”.

He said the official window of the foreign exchange (FX) market has been stabilised.

According to the governor, investors previously had a “tendency to head for the window” in response to currency fluctuations, however, there has been a “fundamental shift”.

“They’re getting more comfortable with the market,” Cardoso said.

The naira fell to its lowest level of N1,627.40/$ in the official FX window on March 8 but rallied to N1,154.08/$ on April 18, after which the local currency began to lose its gains.

As of May 10, the official FX rate stood at N1,466.31/$.

Also, Cardoso maintained that raising interest rates has been crucial.

He hoped that high interest rates would not linger for too long and act as a disincentive to investment and production.

“Hiking interest rates obviously has had a dampening effect on the foreign exchange market, so that has begun to moderate. It’s not a zero-sum game. You lose on one side, you get on the other,” he said.

He said inflation was higher than he had hoped, blaming “distortions” mainly due to high food prices.

Cardoso said it is not directly within CBN’s control.

Food inflation rose to 40.01 percent in March, compared to the 24.45 percent rate recorded in the same month last year.

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BIG STORY

Access Bank (SL) Ltd. Strengthens Leadership Team With Key Board Appointments, Names New Chairman

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Access Bank Sierra Leone Ltd (‘Access Bank (SL) Ltd’) has announced the appointment of new executives to its Board of Directors (‘the Board’), further strengthening its leadership team and advancing the implementation of its growth and transformation strategy.

These appointments also reflect the Bank’s commitment to fostering growth and development while maintaining the highest standards of governance and stewardship.

Joining the Board as Non-Executive Directors are Maurice Nathaniel Cole, Nsikak N. Usoro, Michala Mackay, Ibrahim Khalil Lamin, and Kolawole Augustine Ajimoko.

The appointees boast a wealth of expertise from diverse sectors, including banking, telecommunications, corporate governance, compliance, and finance. Their combined experience and vision will contribute to shaping the future trajectory of Access Bank (SL) Ltd.

Cole will serve as Chairman, following the exit of Alice Marie Onomake and will bring his experience to the fore as Access Bank (SL) Ltd works to consolidate its market position and deliver value for all its stakeholders.

“We are thrilled to welcome our new executives to Access Bank (SL) Ltd,” said Ganiyu Sanni, Country Managing Director, Access Bank Sierra Leone Ltd. “Their leadership and vision will be invaluable as we navigate through challenges and pursue sustained success. We extend our gratitude to outgoing Chairman, Alice Marie Onomake, and Non-Executive Director, Aminata B. Dumbuya, for their dedicated service and contributions to the Bank.”

Access Bank (SL) Ltd remains committed to excellence, transparency, and accountability as it embarks on this exciting new chapter. The Bank looks forward to leveraging the collective expertise of its leadership team to drive innovation, foster growth, and create lasting impact for its customers and communities.

About Access Bank PLC 

Access Bank, a wholly owned subsidiary of Access Holdings Plc, is a leading full-service commercial bank operating through a network of more than 700 branches and service outlets spanning 3 continents, 21 countries and over 60 million customers. The Bank employs over 28,000 thousand people in its operations in Africa and Europe, with representative offices in China, Lebanon, India, and the UAE.

Access Bank’s parent company, Access Holdings Plc, has been listed on the Nigerian Stock Exchange since 1998. The Bank is a diversified financial institution which combines a strong retail customer franchise and digital platform with deep corporate banking expertise, proven risk management and capital management capabilities. The Bank services its various markets through three key business segments: Corporate and Investment Banking, Commercial Banking, and Retail Banking. The Bank has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last 18 years, becoming one of the continent’s largest retail banks.

As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible, and socially relevant, helping customers to access more and achieve their dreams.

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