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Access Bank Guarantees One Business Day Reversal Window Or 5 Times Refund In Fees For Delayed Reversals

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Driven by its commitment to deliver best-in-class service to all its customers, Africa’s largest retail bank, Access Bank PLC, has upgraded its service platforms to allow for the resolution of failed transactions within one business day.

The Bank has guaranteed that all failed transactions will be reversed within one business day. It has also affirmed that in the event that reversal time exceeds one business day, customers will be entitled to a refund of up to five times the bank transfer fees for that transaction.

Speaking on this development, Ogor Chukudebelu, Access Bank’s Chief Customer Experience Officer, said that Access Bank is committed to “offering more banking convenience for all customers.”

“Access Bank understands the financial and economic hardships caused by the COVID-19 pandemic. While we have put various social impact projects in place, we have also upgraded our banking platforms to ensure that customers can transact without experiencing delays. To reiterate our commitment to providing excellent service, Access Bank will be refunding customers up to five times the bank transfer fees when a failed transaction is not reversed within one business day.

As we continue to make great strides as a financial institution, we will not relent in delivering superior value and bespoke financial services that suit the banking needs of our customers” Chukudebelu said.

Without compromising on its promise to deliver services with speed and maximum security, through the implementation of sustainable banking practices, Access Bank continues to lead the revolution for financial institutions around the globe; effectively merging technology and people to deliver stellar client service to customers across all its countries of operation.

BIG STORY

UBA Takes Centre Stage At 2024 ECOWAS Mining Forum In Cotonou, Benin As Elumelu Gives Keynote Address

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has been announced as the official sponsor of the 4th edition of the ECOWAS Mining and Petroleum Forum (ECOMOF 2024) scheduled to take place at the Palais des Congrès in Cotonou, Benin from February 22 to February 24, 2024.

The regional event is expected to see a large gathering of key players and stakeholders in the mining and petroleum sectors of the Economic Community of West African States (ECOWAS) and as the financial institution of choice, with presence in 20 African countries and active involvement in major continental development projects, UBA is the preferred partner for the event, underlining the bank’s commitment to the growth of mining and Petroleum industry in the sub-region but to the whole not African economic development.

UBA Group Chairman, Tony Elumelu, would give the keynote address during the opening ceremony of this all-important event.

Elumelu who doubles as Chairman of Transcorp Group, with extensive interests in energy and power, will be speaking on the theme: “Geo-extractive Resources and Technologies: what pooling strategies for Value Creation in West Africa”

His speech is expected to highlight UBA’s increasing effort to support and develop the African continent through strategic investments in the key sectors of mining and petroleum.

Under the esteemed leadership of the President of the Republic of Benin, His Excellency, Patrice Talon, and the President of the Federal Republic of Nigeria and current President of ECOWAS, His Excellency Mr. Bola Tinubu, UBA Group will at the forum aim to restate its commitment towards supporting economic and social development across the continent.

The focus of ECOMOF 2024 underscores the significance of transforming the mining and oil sectors into economic pillars by formulating attractive policies for investors, essential for the sectors’ substantial contribution to the Gross Domestic Products (GDP) of ECOWAS member states.

The Transnational Corporation Group (Transcorp Plc) – a diversified conglomerate with strategic investments in various sectors, including power and energy – will also actively participate in the forum.

Key officials from UBA Group and Transcorp Plc, including the Chief Executive Officer UBA Africa, Abiola Bawuah; UBA’s Group Head, Corporate and Energy Bank, Ebele Ogbue, and President/ Chief Executive Officer, Transcorp Group, Owen Omogiafo will be actively involved in discussions and panels on the sidelines of the event.

Anticipated to attract over 2,000 participants from diverse sectors, including representatives from mining and oil industries, government officials, international and national investors, industry experts, ECOWAS delegates, and international organizations, ECOMOF 2024 promises to be a significant platform for collaborative dialogue and partnership building.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees’ group wide and serving over 35 million customers globally. Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology.

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BIG STORY

Fuel Scarcity Looms As Fuel Tanker Drivers Set To Withdraw Operations From Monday

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The Nigerian Association of Road Transport Owners (NARTO) says it has directed all its members to withdraw their petroleum trucks from product-loading activities from Monday, February 19, 2024.

This comes about in response to the association’s request that freight prices for oil marketers be reviewed.

NARTO had stated that oil marketers had turned down its request to reassess the pricing, even in light of the downstream sector’s deregulation.

Deregulation gives private organisations the ability to make decisions in the petroleum product industry and eliminates government influence over price.

In a letter dated February 15, 2024, addressed to the Nigeria Union of Petroleum and Natural Gas Workers (NUPENG), NARTO said it can no longer continue with operations due to the state of the economy.

The association said several efforts made to get the freight rates for their operations reviewed have had no positive results.

“We are deeply constrained to seek the support and understanding of your Union and members towards the excruciating challenges petroleum trucks owners are facing with the high operational costs in the Industry,”  the statement reads.

“As you are already aware of several efforts we have made to secure negotiations for appropriate and commensurate freight rates for our operations from all conceivable authorities concerned in the industry, most especially the Major Energy Marketers Association of Nigeria but which have received no positive responses from them.

“We have no other options but write to inform you that the NARTO National Executive Council (NEC) has resolved to direct all our members not to make their Petroleum Trucks available for Petroleum Products loading activities with effect from Monday, 19th day of February 2024.

“In the light of this directive, we implore all our employees (Petroleum Truck Drivers), who are your members to show maximum cooperation, support and understanding to our collective efforts for continued sustainability of the Petroleum Haulage business and effective service delivery by ensuring adequate and immediate compliance.”

NARTO added that “there is definitely no way we can continue in this business within the context of the current economic situation in the country”.

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BIG STORY

Valentine’s Day: A Message Of Love From Adron Homes

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As Valentine’s Day dawns upon us, we are reminded of the profound impact that love and empathy can have on our lives and the communities we serve. At Adron Homes, we believe in the transformative power of these values, and we are committed to fostering a culture of compassion and care in everything we do.

To our cherished clients: Your trust and support are the driving force behind our success, and we are grateful for the opportunity to serve you. As we continue to work together, let us build relationships rooted in mutual respect, understanding, and empathy. Your satisfaction and well-being are our top priorities, and we are committed to going above and beyond to exceed your expectations.

To our esteemed partners: Your collaboration is instrumental to our growth and success, and we appreciate the trust you have placed in us. Let us continue to work hand in hand, guided by a shared commitment to excellence and a genuine concern for each other’s success. Together, we can achieve great things and make a lasting impact in our industry and beyond.

On this special day, let us all strive to be agents of love and empathy, spreading kindness and compassion wherever we go. Together, we can create a world that is more caring, more connected, and more compassionate.

Happy Valentine’s Day to each and every one of you. May your hearts be filled with love, and may you continue to inspire others with your acts of kindness and empathy.

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