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Keyamo Inaugurates Consumer Protection Portal, Charges NCAA To Address Ticket Refund Issues Within 24hrs

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Festus Keyamo, the Minister of Aviation and Aerospace Development, has officially launched the consumer protection portal of the Nigeria Civil Aviation Authority (NCAA) in Lagos.

This innovative portal is designed to provide travelers with a hassle-free way to lodge complaints online and track the resolution process.

Speaking at the launch, Keyamo emphasized the importance of swift action, directing the NCAA to address airline ticket refunds owed to passengers by airlines within 24 hours.

This move aims to alleviate the struggles many passengers have faced in reclaiming funds for flights booked from airlines that are no longer operating.

With this platform, travelers can electronically file complaints, track the resolution process, and monitor the on-time performance of all airlines operating in Nigeria.

“I am not unaware of the complaints of people whose money has not been refunded by certain airlines that have stopped operations due to safety concerns,” Keyamo said.

“I receive a huge number of such complaints in my emails, text messages, and direct messages. I have been a lawyer of the federal republic for over 30 years before I was called to serve my fatherland. People find a way to send these complaints to me and that is why I receive some of these complaints directly.

“For the airlines that have not refunded passengers’ money, there must be a public statement by the NCAA by the end of Friday latest.

“Let the public know what is happening to that money. I know you have resolved that. Let’s not pretend as if we are not hearing anything about this. People bought tickets before the airlines ran into troubled waters. What happened to their money? What plans do you have to refund them? This is part of consumer protection.

“The NCAA should come out with a public statement to show what they are doing about resolving the issue.”

On protecting travellers, Keyamo said the portal is expected to streamline the complaints process and ensure efficiency in the aviation sector.

He commended the NCAA’s leadership, particularly its consumer protection directorate, for the initiative, noting that passenger satisfaction is crucial for the industry’s viability.

“The final thing that we must achieve in the sector is that the person boarding the aircraft must have good experience, must feel the change either in terms of prices, environment or experience. Everybody is working for that final consumer, including myself,” he said.

“Let it be clear that we are all consumer protection officers and it’s not only for those gentlemen and ladies in uniform.

“As a frequent flyer myself, I have seen firsthand, the rage of passengers who are either disappointed by delayed flights, cancellations or some ugly experiences on those flights. I have seen the rage and this is a means by which they can ventilate that rage.”

On his part, Chris Najomo, acting director-general of the NCAA, praised the initiative as a vital step in protecting the rights of aviation consumers in Nigeria.

“In today’s rapidly evolving marketplace, consumers face myriads of challenges. From being unaware of their rights to navigating complex regulations to addressing poor services or unfair practices,” Najomo said.

“Hence, the need for a robust system to protect and empower consumers has never been more critical.”

On July 20, the NCAA announced its plans to launch a consumer protection portal in August to address complaints within the aviation sector.

However, the authority postponed the launch of the portal to September 19.

BIG STORY

400 Sex Tapes: Equatorial Guinea’s Baltasar Remanded In Prison

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The former Director-General of the National Financial Investigation Agency in Equatorial Guinea, Baltasar Engonga, has been remanded in Malabo’s Black Beach Prison.

The embattled former anti-graft chief was arrested days ago for allegedly recording over 400 sex tapes involving the wives of prominent figures in the country.

This scandal surfaced during a fraud investigation into the 54-year-old economist, resulting in an impromptu search of his home and office by ANIF officials, who reportedly discovered several CDs that revealed his sexual encounters with different married women.

As the footage leaked online, causing a media uproar, Equatorial Guinea’s President, Obiang Nguema Mbasogo, dismissed Engonga.

According to Decree No. 118/2024, dated 4th November, the dismissal was due to “irregularities committed in the exercise of his functions, as well as inappropriate family and social conduct for the performance of public duties.”

A viral video surfaced on social media on Friday, showing Engonga handcuffed on both hands and legs during a court appearance.

Confirming the situation, French online blog Afrikmatin reported that Engonga, who was officially removed from his role on November 6, 2024, was subsequently chained and transferred to Malabo Central Prison. He faces charges of corruption and embezzlement.

Additionally, online newspaper UGStandard reported that the sex tapes began circulating on social networks while Engonga was already held at Malabo’s notorious Black Beach Prison on charges of embezzling public funds, as reported by state television, TVGE.

In a fact-checking report published Wednesday, Dubawa verified that Engonga had indeed been taken into custody on corruption charges and is currently being held in Black Beach Prison.

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JAPA: Canada Tightens Visa Rules, Ends Automatic 10-Year Multiple-Entry Visas

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Canada will no longer automatically grant 10-year multiple-entry visas to tourists, according to new guidelines issued by Immigration, Refugees and Citizenship Canada.

This decision marks a shift from the previous practice where eligible visitors were routinely issued long-term visas, permitting multiple entries over a decade.

Under the revised rules, immigration officers now have discretion to issue visas with shorter durations based on individual assessments.

Instead of a default extended validity period, each application will be evaluated on a case-by-case basis.

Officers can decide whether to grant a single-entry or multiple-entry visa and determine its duration, moving away from the automatic issuance of maximum-validity multiple-entry visas.

“Guidance has been updated to indicate that multiple-entry visas issued to maximum validity are no longer considered to be the standard document. Officers may exercise their judgement in deciding whether to issue a single or multiple-entry visa and in determining the validity period,” said the IRCC.

The IRCC explained that this change is part of a broader strategy aimed at managing temporary immigration levels while addressing ongoing challenges such as housing shortages and rising living costs.

The policy adjustment reflects the Canadian government’s efforts to adapt its immigration approach in response to economic and infrastructure pressures.

Previously, Canada offered two types of tourist visas: multiple-entry and single-entry. Applicants were generally considered for the multiple-entry visa, which allowed them to visit the country multiple times over a period of up to 10 years or until one month before their passport’s expiration date.

Single-entry visas, issued for specific situations like official visits or participation in single events, were less common.

Now, with the updated guidance, maximum-validity multiple-entry visas will no longer be the standard offering.

Immigration officers will exercise their judgement to decide on the appropriate type and duration of the visa, tailoring it to the specific needs and circumstances of the traveller.

The application fee for a Canadian visitor visa remains unchanged at CAD 100 per person, with no difference in cost between single-entry and multiple-entry options.

However, the shift may result in increased application costs for frequent travellers, who might need to apply more often due to shorter-term visas.

This policy change is part of a wider effort to balance immigration levels with Canada’s current infrastructure capabilities.

Other measures announced include a reduction in the target for permanent resident admissions, which will drop from 500,000 in 2025 to 395,000, with further decreases planned for 2026 and 2027.

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MC Oluomo Elected NURTW National President

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Former Chairman of the National Union of Road Transport Workers, Lagos State Chapter, Mr. Musiliu Akinsanya, popularly known as “MC Oluomo,” was elected the new National President of the Union on Saturday.

Akinsanya was the sole candidate in the election, which took place at the Union’s Zonal Secretariat along the Osogbo/Ikirun road.

Delegates from the four Southwest states of Lagos, Ogun, Ondo, and Ekiti participated in the election.

The election, held during the Union’s Quadrennial Delegate Conference, was monitored and observed by the acting National President of the group, Aliyu Issa-Ore.

Issa-Ore, addressing the gathering, explained that the Union’s Constitution stipulates that the zone permitted to fill the national president’s position would elect its preferred candidate and present them to the national body.

The acting NURTW President, represented by Mrs. Adedamola Salam, Head of Finance at the National Headquarters in Abuja, added, “The Southwest zone has fully complied with the Constitution in electing Oluomo as President.

The delegates also elected Tajudeen Agbede as Vice President, Southwest, while Akeem Adeosun was chosen as Trustee from the Zone.

Shortly after taking the oath of office, Akinsanya, surrounded by associates and family members, called for peace and pledged to work towards unity among members.

He further stated, “I have forgiven everyone who has offended me, and I hope those I have offended will forgive me as well.

“This is our union, and we must be committed to preserving it. We will not allow anyone to destroy our means of livelihood.”

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