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Keyamo Inaugurates Consumer Protection Portal, Charges NCAA To Address Ticket Refund Issues Within 24hrs

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Festus Keyamo, the Minister of Aviation and Aerospace Development, has officially launched the consumer protection portal of the Nigeria Civil Aviation Authority (NCAA) in Lagos.

This innovative portal is designed to provide travelers with a hassle-free way to lodge complaints online and track the resolution process.

Speaking at the launch, Keyamo emphasized the importance of swift action, directing the NCAA to address airline ticket refunds owed to passengers by airlines within 24 hours.

This move aims to alleviate the struggles many passengers have faced in reclaiming funds for flights booked from airlines that are no longer operating.

With this platform, travelers can electronically file complaints, track the resolution process, and monitor the on-time performance of all airlines operating in Nigeria.

“I am not unaware of the complaints of people whose money has not been refunded by certain airlines that have stopped operations due to safety concerns,” Keyamo said.

“I receive a huge number of such complaints in my emails, text messages, and direct messages. I have been a lawyer of the federal republic for over 30 years before I was called to serve my fatherland. People find a way to send these complaints to me and that is why I receive some of these complaints directly.

“For the airlines that have not refunded passengers’ money, there must be a public statement by the NCAA by the end of Friday latest.

“Let the public know what is happening to that money. I know you have resolved that. Let’s not pretend as if we are not hearing anything about this. People bought tickets before the airlines ran into troubled waters. What happened to their money? What plans do you have to refund them? This is part of consumer protection.

“The NCAA should come out with a public statement to show what they are doing about resolving the issue.”

On protecting travellers, Keyamo said the portal is expected to streamline the complaints process and ensure efficiency in the aviation sector.

He commended the NCAA’s leadership, particularly its consumer protection directorate, for the initiative, noting that passenger satisfaction is crucial for the industry’s viability.

“The final thing that we must achieve in the sector is that the person boarding the aircraft must have good experience, must feel the change either in terms of prices, environment or experience. Everybody is working for that final consumer, including myself,” he said.

“Let it be clear that we are all consumer protection officers and it’s not only for those gentlemen and ladies in uniform.

“As a frequent flyer myself, I have seen firsthand, the rage of passengers who are either disappointed by delayed flights, cancellations or some ugly experiences on those flights. I have seen the rage and this is a means by which they can ventilate that rage.”

On his part, Chris Najomo, acting director-general of the NCAA, praised the initiative as a vital step in protecting the rights of aviation consumers in Nigeria.

“In today’s rapidly evolving marketplace, consumers face myriads of challenges. From being unaware of their rights to navigating complex regulations to addressing poor services or unfair practices,” Najomo said.

“Hence, the need for a robust system to protect and empower consumers has never been more critical.”

On July 20, the NCAA announced its plans to launch a consumer protection portal in August to address complaints within the aviation sector.

However, the authority postponed the launch of the portal to September 19.

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UPDATE: King Sunny Ade Speaks About His Alleged Kidnap In New Video [WATCH]

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Following claims of his alleged “abduction,” Nigerian music legend, King Sunny Ade, has addressed concerns about his whereabouts.

A Nigerian journalist, Olawale Olaleye, had yesterday raised alarm over the disappearance of the music icon.

He further disclosed how a lady identified as Damilola Adeniyi, who claimed to be Sunny Ade’s daughter, had accused the musician’s manager and son, Dayo Adegeye, of “abducting their father and forcing him to work under duress.”

Adeniyi had, in a series of posts on her Instagram handle, accused Dayo, her half-brother, and his siblings, of “using Sunny Ade to get shows which he never attended.”

Reacting to the allegation, Dayo had, in a statement issued on Monday evening, denied the allegation, claiming that “Sunny Ade is safe and in good condition.”

Adegeye reiterated that the musician “was not abducted by anyone,” stressing that his band are working with the family to “put an end to the rumour and protect his reputation.”

Sunny Ade would thereafter appear in a now viral video to confirm his safety and well-being.

As captured in the short video shared on Facebook by Olaleye, the musician was seen singing one of his songs in Yoruba, “ènìyàn laso mi,” before expressing his gratitude to Nigerians for their concern over his whereabouts.

“Glory be to Almighty Father in heaven. I thank God and you my fans all over the world. It’s my children that insisted on seeing me. I thank God within the period I went to relax. I wasn’t kidnapped and also did not run away.

“I have to thank you my fans. Since six to seven hours up till now, the whole world have been calling me out of love.

“This is the beginning. I’m on my way to a show now. I was at a show last Saturday at Lekki. I wonder why people say I’ve been kidnapped. I was never kidnapped.

“To great Nigerians, thank you. Beginning from the President of the great nation Nigeria.” Sunny Ade said in the video.

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Troops Rescue NDLEA Deputy Commander, Five Kidnap Victims In Taraba [PHOTOS]

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The Nigerian Army has announced the rescue of a senior officer from the National Drug Law Enforcement Agency (NDLEA) and five other individuals who had been kidnapped in Taraba State.

The army stated that this rescue operation was conducted in collaboration with other relevant security agencies.

According to Zagazola Makama, a publication focused on counter-insurgency in the Lake Chad region, the rescue followed a distress call received around 11:40 pm on April 27 from Abe Samuel, a youth leader, who reported an attack on a Toyota Hilux vehicle along the Wukari–Kente road.

Troops deployed to the location discovered the abandoned vehicle, identified by registration number FG 117-B03, with a flat tire, but the occupants were missing.

Makama reported that a joint search and rescue operation was immediately initiated, and by 6:00 am on April 28, the troops successfully rescued Musa Hudu, the deputy commander of NDLEA Zone 1, Ibadan, along with five other victims, from a nearby bush.

Makama added that the rescued individuals were unharmed, and initial investigations revealed that they had fled into the bush after three armed men attacked their vehicle and fired at them with a locally made gun.

The victims were safely escorted out of the area and were allowed to continue their journey after their vehicle was repaired.

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Federal Government Plans Five-Month Wage Award Arrears Payment

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The Federal Government has announced its plans to begin the payment of the outstanding “N35,000 wage award arrears” owed to federal civil servants.

This information was disclosed in a statement released by the Office of the Accountant-General of the Federation (OAGF) on Monday in Abuja.

According to a statement signed by the Director of Press and Public Relations, Bawa Mokwa, the outstanding arrears will be paid in instalments, with workers set to receive “N35,000 per month for five months.”

The OAGF clarified that although the “April 2025 salary would be paid separately,” the first part of the wage award arrears would be released immediately after the April salary payment.

“The wage award arrears would not be paid with the April 2025 salary; it will come immediately after the salary is paid,” the statement read.

The Federal Government had previously disbursed wage awards to federal workers for five months as part of efforts to lessen the impact of economic reforms. However, “five months’ arrears remained unpaid.”

The OAGF restated the government’s commitment to fully implementing all policies and agreements related to staff pay and welfare, noting that such efforts were aimed at improving productivity and operational efficiency across ministries, departments, and agencies.

The “N35,000 wage award” was introduced in 2023 as a support measure for workers following the removal of the petrol subsidy and other economic adjustments.

Earlier in January of this year, the Federal Government assured workers that it would clear the arrears of the “N35,000 wage award,” and also stated that the government had resumed the payment of the wage award.

The government also reaffirmed its commitment to addressing issues in the National Minimum Wage agreement reached with the Organised Labour in 2023.

The Minister of Labour and Employment, Nkeiruka Onyejeocha, disclosed the government’s commitment towards implementing agreements with trade unions during separate meetings with the leadership of the Trade Union Congress and Congress of University Academics, in Abuja.

Earlier this month, the Nigeria Labour Congress criticized the Federal Government over the delay in the payment of the minimum wage for certain workers in the federal civil service.

The Federal Government had earlier blamed the delay in payment on the prolonged approval of the “2025 budget.”

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