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UBA’s LEO: Celebrating Three Years of Revolutionized Banking Services

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Technology has been a veritable gift to mankind, and over the years, it has been responsible for creating amazingly useful resources that put all the information individuals need at their fingertips. The development of technology has also led to so many mind-blowing discoveries, better facilities, and better luxuries, which has, in turn, helped to improve lifestyle and standard of living.

For instance, through relevant technological development, the average individual has been empowered to shop online and carry out seamless transactions any time of the day or night from the comfort of his own home or business place.

To this end, forward-thinking companies and financial institutions with eyes in the future who have been conversant with the new trend in customer behavior, have painstakingly designed new products and services tailor-made to meet the growing needs of customers anytime anywhere.

It is bearing this in mind that Pan-African Financial Institution, United Bank for Africa (UBA) Plc, changed the face of e-banking in the African continent for the first time with the introduction of Leo – UBA’s Chat Banker. The idea of Leo, which was birthed in 2018, was to enable customers to make use of their social media accounts to carry out key banking transactions with ease.

This is the first time ever that a financial institution in Africa evolved a one-stop solution to simplify the way customers transact, a key essential in today’s fast-paced world with demands for quick-time transactions and response.

With Leo’s help, customers have been able to open new accounts with ease, receive instant transaction notifications, check their balances on the go, transfer funds, and airtime top-up. Cheque confirmation, bill payments, loan application, account freezing, request for mini statements, flight bookings, airtime, and data purchases, are some other services that the chat banking BOT has been helping customers to carry out since 2018.

And Leo, the Artificial Intelligent Bot which carries out seamless conversations with his customers – who he calls his friends by the way- has achieved this and more in its three-year existence; allowing users to carry out a quick, fast, and recurring transaction with ease from their popular social media accounts such as Facebook and Whatsapp.

No wonder the bank has earned a lot of laurels and accolades in the last three years confirming Leo’s global acceptance and recognitions, as pointed out by UBA’s Group Managing Director, Mr. Kennedy Uzoka, some of which are:

‘Africa’s Best Digital Bank of the year’ by Euromoney; The Most; Innovative Bank of the Year’ by International Finance; ‘Best Customer Engagement Tool’ by Africa Fintech; Pulse magazine rated Leo on WhatsApp as ‘The best WhatsApp Banking App’; ‘The Best Social Banking platform’ in Uganda; ‘Excellence in Automated Chatbot Initiative’ by Finnovex Awards; ‘Next Generation Class of 2019’ by CIBN; ‘Best Automated Chatbot Initiative, Application or Programme’ by The Asian Banker. The list is endless.

“The formulation of this product, is consistent with UBA’s Customer 1st philosophy, where we have been doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it; Uzoka explained. “At UBA, we have been continuously working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for the millions of our customers across Africa; as all the bank’s subsidiaries in Africa have activated Leo to perform financial services for customers.

Continuing, he said, “Since 2018, Leo has been helping with most transactions and to deliver any form of banking services. And this has been highlighted more especially during the lockdown occasioned by the COvid-19 virus, as Leo assisted all its users on all major social media platforms to carry out all their banking activities without having to physically visit a branch. This, to us, remains an admirable feat because, with Leo, the banking needs of our customers have become easy and simple – as simple as chatting”; Uzoka pointed out.

Within three years of operations, UBA’s Leo has recorded a number of milestones including opened a total of 390,756 accounts; achieving 2,169,384 subscribers; conducting a total of 9,605,703 transaction count worth a value of N81,530,918,868. Leo which has over 2.1m unique users has also generated over 20 million conversations and over 85 million engagements; with such impressive feedback and usage and remains the only AI BoT showcased at the F8 in Mark Zuckerberg’s opening remarks.

UBA’s Group Head, Digital Banking, Sampson Aneke, reiterated that Leo is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by customers.

“Leo has been operating a secure lifestyle banking platform on Facebook Messenger, WhatsApp and IOS and Andriod to assist customers with their transactions while chatting with your friends and business partners. The security with this platform has been that for every transaction, a One Time Password (OTP) is generated to the phone number that is registered on your account,” he explained and added that the bank is working tirelessly to improve LEO’s services to the customers in the coming weeks.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touchpoints, in 20 African countries. With its presence in the United States of America, the United Kingdom, and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance, and ancillary banking services.

BIG STORY

FG Reacts To Binance $150m Bribe Claim, Says It’s An Act Of Blackmail

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  • Bribery Allegation Part Of Orchestrated International Campaign To Discredit Nigerian Government – FG

 

The federal government has accused Binance of blackmail after the company alleged officials demanded $150 million in cryptocurrency payments as a bribe to settle the prosecution of its executives in Nigeria.

The CEO of Binance, Richard Teng, stated on Tuesday that some unidentified individuals in Nigeria have demanded large sums in cryptocurrency in order to “go away” from their troubles in that nation.

Teng’s accusation came after the company’s head of financial crime compliance, Tigran Gambaryan, and regional manager for Africa, Nadeem Anjarwalla, were taken into custody in Nigeria on February 28.

The two executives were detained as part of a probe bordering on Binance’s illegal operations in Nigeria and foreign exchange rate manipulations.

While criminal charges have been filed against Binance and Gambaryan, Anjarwalla fled detention on March 22.

However, Anjarwalla was reportedly arrested by the Kenya Police Service in April and the International Criminal Police Organisation (Interpol) is working towards extraditing him to Nigeria.

In a statement by Rabiu Ibrahim, special assistant to the minister of information and national orientation, the government said the allegation by Binance is an attempt by the cryptocurrency exchange to launder its impaired image as an organisation that does not play by the rules and laws guiding business conduct in sovereign nations.

“In a blog post that has now been published by many international media organisations, in an apparent well-coordinated public relations effort, Binance Chief Executive Officer Richard Teng made false allegations of bribery against unidentified Nigerian government officials who he claimed demanded $150m in cryptocurrency payments to resolve the ongoing criminal investigation against the company,” the ministry said.

“This claim by Binance CEO lacks any iota of substance. It is nothing but a diversionary tactic and an attempted act of blackmail by a company desperate to obfuscate the grievous criminal charges it is facing in Nigeria.

“The facts of this matter remain that Binance is being investigated in Nigeria for allowing its platform to be used for money laundering, terrorism financing, and foreign exchange manipulation through illegal trading.

“While this lawful investigation was going on, an executive of Binance, who was in court-sanctioned protective custody, escaped from Nigeria, and he is now a fugitive from the law. Working with the security agencies in Nigeria, Interpol is currently executing an international arrest warrant on the said fugitive.”

The ministry said the bribery allegation is part of an orchestrated international campaign by Binance to undermine the Nigerian government.

The ministry said Binance is facing criminal prosecution in many countries including the United States.

“Just a week ago, the founder and former CEO of Binance, Changpeng Zhao, was sentenced to prison in the United States, after pleading guilty to charges very similar to what Binance is being investigated for in Nigeria. In addition, Zhao agreed to pay a fine of $50 million, while Binance is liable for $4.3 billion in fines and forfeitures to the US Government,” the government said.

“We would like to remind Binance that it will not clear its name in Nigeria by resorting to fictional claims and mudslinging media campaigns. The only way to resolve its issues will be by submitting itself to unobstructed investigation and judicial due process.”

The ministry said the Nigerian government will continue to act within its laws and international norms and will not succumb to any form of blackmail from any entity, local or foreign.

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BIG STORY

CBN Orders Suspension Of Charges On Cash Deposits

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Central Bank of Nigeria (CBN) has issued a circular, dated May 6, 2024, directing banks to suspend the collection of processing fees on cash deposits until September 30, 2024.

The circular, signed by the Director of Banking Supervision, Adetona Adedeji, was issued in response to concerns raised by bank customers over the collection of processing fees for cash deposits that began on May 1.

Banks were previously required to charge two percent on deposits above NN500,000 for individuals, and two percent on deposits above N3m for corporate account holders.

However, the CBN has now instructed financial and non-financial institutions to suspend these charges until the end of September 2024. This move is expected to ease the financial burden on bank customers and promote cash deposits in the country.

“Please refer to our letter dated December 11, 2023, referenced BSD/DIR/PUB/LAB/016/023 on the above subject, suspending processing charges imposed on cash deposits above N500,000 for Individuals and N3,000,000 for corporates as contained in the “Guide to Charges by Banks, Other Financial Institutions and Non-Bank Financial Institutions” issued on December 20, 2019,” CBN said.

“The Central Bank of Nigeria hereby extends the suspension of the processing fees of two per cent and three per cent previously charged on all cash deposits above these thresholds until September 30, 2024.”

The apex bank directed financial institutions to continue to accept all cash deposits from the public without any charges till the end of the third quarter.

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BIG STORY

16 Banking Transactions Exempted From Cybersecurity Levy [SEE LIST]

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The Central Bank of Nigeria identified transactions that were excluded from the cybersecurity charge on Monday, following the announcement of the levy’s implementation.

Prior to this, the bank ordered all banks to impose a cybersecurity tax of 0.5 percent on all domestic electronic transactions beginning two weeks from May 6.

“The levy shall be applied at the point of electronic transfer origination, then deducted and remitted by the financial institution. The deducted amount shall be reflected in the customer’s account with the narration, ‘Cybersecurity Levy’,” it said.

The directive and the exemption list were contained in a circular signed by the Director, Payments System Management Department, Chibuzo Efobi; and the Director, Financial Policy and Regulation Department, Haruna Mustafa.

Below is the list of the exempted banking transactions:

  1. Loan disbursements and repayments.
  2. Salary payments.
  3. Intra-account transfers within the same bank or between different banks for the same customer.
  4. Intra-bank transfers between customers of the same bank.
  5. Other Financial Institutions instructions to their correspondent banks.
  6. Interbank placements.
  7. Banks’ transfers to CBN and vice-versa.
  8. Inter-branch transfers within a bank.
  9. Cheque clearing and settlements.
  10. Letters of Credits.
  11. Banks’ recapitalisation-related funding, only bulk funds movement from collection accounts.
  12. Savings and deposits, including transactions involving long-term investments such as Treasury Bills, Bonds, and Commercial Papers.
  13. Government Social Welfare Programmes transactions e.g. Pension payments.
  14. Non-profit and charitable transactions, including donations to registered non-profit organisations or charities.
  15. Educational institutions’ transactions, including tuition payments and other transactions involving schools, universities, or other educational institutions.
  16. Transactions involving bank’s internal accounts such as suspense accounts, clearing accounts, profit and loss accounts, inter-branch accounts, reserve accounts, nostro and vostro accounts, and escrow accounts.

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