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FIRSTBANK: Leveraging Digital Banking Solutions For Excellent Performance

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In First Bank of Nigeria Limited, virtually all the indices are looking bright. From a stellar performance in its last year and first quarter of 2022 operations to the unleashing of its robust digital banking solutions in its operations, analysts say its current management deserves accolades for preparing the bank for the challenges and changing needs in the emerging dispensation in the Nigerian banking industry.

As competition mounts in the ever-changing Nigerian banking landscape, analysts said the future of the industry will be determined by the speed and readiness of the operators to navigate their institutions to meet the changing dynamics in the taste and needs of consumers of banking products and services.

This is because as the Nigerian economy undergoes different levels of transformation and challenges evident in the shrinkage of the citizens’ purchasing power, and the narrowing of their choices, bank customers, as well as investors in the banking stocks, will naturally gravitate to any of the banks which has what it takes to meet their needs.

In the consideration of the above-painted scenario, analysts believe the cap fits First Bank of Nigeria Limited, the banking arm of the FBNHoldings, perfectly.

In the last few weeks, FirstBank has remained in the news as a result of its impressive performance in its 2001 full-year operation, a feat which it effortlessly repeated in the first-quarter results.

And like an institution that is committed to staying put at the top of the ladder, the bank is sticking to its commitment to be the darling of Nigerian bank customers through its resolve to leverage its digital banking solutions by moving from a dependence on branches for doing business to digital banking for excellent performance.

The result of this bold move is the unprecedented surge in the number of customer accounts from 10 million to 36 million in a few years.

Shift to Digital Architecture:

FirstBank had over the years taken advantage of its geographical footprints. A report by the Lagos-based research firm, Financial Derivatives Company Limited, noted that at one point in time, FirstBank had over 25% of total bank branches in Nigeria. Leveraging on the economies of scale, today, First Bank has made a mental shift from relying on its branches for doing business to a greater emphasis on its digital architecture. In the digital space, First Bank is not only a fierce competitor but a winning institution.

There is no doubt that the Nigerian oldest bank is well-positioned to deepen its penetration in the information technology space through its wide branch network (deposit and loan portfolio of N6.13trillion and N4.03 trillion respectively).

With its e-banking products and services, customers can pay bills, send/receive money, monitor every transaction on their account, make cashless purchases online or in person, and much more. All these can be done on an internet-enabled mobile phone, PC, or tablet, from wherever you are in the world.

The FDC report explained that despite the intense competition faced by Nigerian banks from fintech and telecommunication operators, First Bank of Nigeria Limited remains competitive in the digital banking space with increased customer acquisition from 10 million to 36 million in a few years. Also, the group has a robust retail banking franchise; comprising over 3,000 configured terminals and over 15,000 points of sale (POS) terminals, an agency banking network, as well an internet and mobile banking platform.

Banking on Well-structured Management:

Analysts are also of the opinion that the story about the impressive performance of First Bank, especially in the recent time cannot be complete without a chapter on the unique style of the current management which has been able to navigate the bank towards the path of sustained profitability and acceptance by the banking community.

For instance, analysts from FDC maintained that “The era of an experienced and well-structured management team signifies a continued restructuring of the bank’s operations and the gigantic return to profitability of a previously crippling giant.”

The research firm noted that the bank’s international presence gives it an edge and serves as a buffer against currency weakness, political challenges, and macroeconomic vulnerabilities.

Today, the reality is that the bank which was formerly plagued with bad credit decisions, significant non-performing loans, and poor corporate governance practices has taken drastic steps to tackle these worrisome issues and re-establish itself as a formidable force in the Nigerian banking space.

This new identity can be tied to a restructuring exercise that improved corporate governance, asset quality, and shareholders’ value.

Season of Stellar Performance

Impressively, the bank sustained this positive performance by recording a 32% increase in gross earnings to N180bn in Q1’22 from N136.6bn in Q1’21. Profit after tax was up 108% to N32.4billion (Q1’22) relative to N15.6 billion (Q1’21).

This stellar performance is attributable to a robust loan portfolio, effective cost structure, and increased digital services.

As a result of First Bank’s restructuring exercise, the bank reported a huge sum of N141 billion as loan recovery from previously written-off Atlantic Energy Ltd loan in 2021. This exercise bolstered a 100% bottom-line growth in the period under review.

In the period, FirstBank Limited recorded gross earnings of N170.4 billion, up by 33 percent as against N128.1billion in the previous year. The bank’s net interest income was put at N72.9 billion, a 42.1 percent from N51.3 billion generated in the same period of 2021, while non-interest income was N58.8 billion, up by 21.7 percent from the 2021 figure.

To show the bank was in a serious business of lending, its customers’ loans and advances (net) totaled N2.999 trillion, up by 5.8 percent, year-to-date as of December 2021, which was put at N2.835 trillion, while customers’ deposits were N5.9 trillion, as against N5.6 trillion in the first quarter of 2021, a 5.4 percent increase.

In a ranking conducted by Nairametrics for instance, FirstBank ranked number one among banks reviewed as far as cost to income ratio was concerned. The bank recorded the highest decline in its cost-to-income ratio in Q1 2022, dropping from 79.5% recorded in Q1 2021 to 67.03% in the review period.

The cost-to-income ratio is a key financial metric, which shows a company’s costs as a proportion of its income. It helps to give investors a clear view of how efficiently a bank is being run. Specifically, it shows how much input the bank requires to generate N1 of output.

Notably, the lower this ratio, the more profitable, productive, and competitive the bank will be. Here are the banks with the lowest cost-to-income ratio.

Commitment to Greater Profitability:

The Chief Executive Officer of the bank, Dr. Adesola Adeduntan, expressed the resolve of the management of the bank to use the current good performance to make its drive for profitability a permanent thing. He said, “At FirstBank, we have historically been interwoven with the fabric of this nation with a full-service commercial banking offering catering to every segment of the economy. We believe we are now in a good position to translate this unique revenue-generating potential into improved bottom-line performance.

“Our first-quarter results demonstrate that we have commenced our journey of Quantum Profitability Leap in earnest with profit before tax doubling to N34.1 billion as the Bank begins to reap the dividends of the successful restructuring of its balance sheet, revamped risk management, robust technology, and innovative service offerings.”

Adeduntan stressed the determination of the management of the bank to explore the potential of FirstBank’s large network in consolidating the current impressive runs.
“Looking ahead, we will continue to maximise all opportunities presented by our large network, and support our customers with innovative value-adding solutions through these uncertain times while investing in strengthening our digital banking offerings to deliver a better customer experience.”
Recognised Brand.

Interestingly, these huge investments in digital technology are not going unnoticed by the industry’s observers. And in 2022 alone, FirstBank has won two awards: Best Bank in Nigeria 2022 and Best Banking Digital Transformation Nigeria at the International Investor Awards 2022, a print and online publication.

The organiser explained that the bank was recognised with the Best Bank in Nigeria 2022 award for its leadership role in promoting financial inclusion in Nigeria which has been integral to improving lives and stimulating businesses of individuals across the country.

Also, the Best Bank in Digital Transformation was awarded to FirstBank in recognition of its continued efforts at reinventing its digital banking channels which have been central to reinforcing the Bank’s leading role in promoting a cashless society in the country whilst putting customers at an advantage in enjoying a secured and seamless digital banking experiences. The Bank’s digital banking channels include; its recently unveiled fully automated branch (FirstBank Digital Experience Centre), *894# USSD banking, FirstMobile, First online, and WhatsApp banking amongst others.

With over 750 business locations and over 170,000 Banking Agents spread across 99% of the 774 Local Government Areas in Nigeria, FirstBank provides a comprehensive range of retail and corporate financial services to serve its over 30 million customers. The Bank has an international presence through its subsidiaries, FBNBank (UK) Limited in London and Paris, FBNBank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra Leone, and Senegal, as well as a Representative Office in Beijing.

BIG STORY

N70,000 Minimum Wage: States’ Salaries Increase By 90% To N3.8tn

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The amount allocated for personnel expenses, including salaries and allowances for state civil servants, has risen from N2.036 trillion spent in 2024 to N3.87 trillion in the approved 2025 budget.

Although the 36 sub-national governments budgeted a total of N2.8 trillion for salaries, they only disbursed N2.036 trillion throughout 2024, a reduction of N764 billion, according to the budget implementation report.

Data from the 2025 approved budget for all 36 state governments shows an almost 90.23 percent increase due to the introduction of the new N70,000 minimum wage and the rise in political appointments.

These figures are also available on Open States, a platform supported by BudgIT, which serves as a repository for government budget data.

The report also revealed that at least 27 states in the federation would not be able to pay workers’ salaries this year without waiting for federal allocations from the central government.

In July 2024, President Bola Tinubu approved a substantial increase in the minimum wage for Nigerian workers, raising it from N30,000 to N70,000.

This decision came after months of intensive negotiations between the government and labor unions.

However, the implementation of the new wage increase has been gradual across the country, with some states still not adopting the revised minimum wage.

In response to this delay, the Nigerian Labour Congress issued a stern ultimatum to state governments, demanding full implementation of the new wage by December 1, 2024.

Despite this pressure, many states have yet to begin paying the revised minimum wage, further delaying the financial relief workers expected.

An in-depth analysis of the budget documents revealed significant disparities in personnel costs across states. 20 states experienced a personnel cost increase of over 50%, while 16 states saw more moderate increases below 50%.

A closer examination revealed that states like Abia, Cross Rivers, Ekiti, Niger, Rivers, and Taraba saw the highest increase in their payroll, exceeding 100% of their 2024 personnel cost budget. Conversely, states such as Gombe, Osun, and Ondo had the lowest salary increase percentages, staying below 15%.

Detailed analysis of salary increases across states showed that Abia saw a notable rise in personnel costs, escalating from N33.045 billion to N77.34 billion, a 134% increase. Similarly, Adamawa’s personnel costs rose from N48.61 billion to N74.23 billion, a 52.7% increase.

In Akwa Ibom, personnel costs surged from N91.74 billion to N126.69 billion, reflecting a 38.1% growth.

Anambra state, under Governor Charles Soludo, also approved a significant rise from N34.001 billion to N63.41 billion, indicating an 86.45% increase.

Bauchi followed suit with an increase from N42.29 billion to N70.41 billion, showcasing an uplift of about 66.5%.

Meanwhile, Bayelsa saw its personnel costs climb from N60.18 billion to N114.21 billion, a rise of over 89%, indicating a strong investment in its workforce.

In Cross River, the personnel cost grew sharply from N35.02 billion to N106.12 billion, a 202% increase, one of the highest among the states. Delta also recorded a significant increase from N139.999 billion to N185 billion, reflecting a 32.5% rise.

Ebonyi had an increase from N23.076 billion to N36.66 billion, growing by 58.9%.

Edo’s personnel expenses surged from N74.58 billion to N101.29 billion, a 35.8% increase, while Ekiti saw a notable rise from N30.69 billion to N62.51 billion, almost doubling its personnel cost.

Enugu also experienced a substantial rise from N47.988 billion to N70.954 billion, a 48% increase.

However, Gombe stood out with a slight decrease in personnel costs, falling from N40.52 billion to N40.28 billion, a dip of just 0.6%.

On the other hand, Imo saw an increase from N41.92 billion to N67.4 billion, showing a rise of 60.9%.

Jigawa’s personnel costs jumped from N51.445 billion to N90.73 billion, a 76.4% increase, while Kaduna’s personnel expenses grew by 23.4%, rising from N68.010 billion to N83.94 billion.

Kano, which saw one of the largest increases, saw its personnel costs surge from N89.97 billion to N150.996 billion, a staggering 67.8% rise.

Katsina, with an increase from N29.69 billion to N58.62 billion, experienced a growth rate of 97.6%. Kogi’s personnel budget grew from N64.798 billion to N109.96 billion, an increase of 69.8%.

Kwara followed a similar trend, rising from N51.045 billion to N69.152 billion, a growth of 35.5%.

Lagos saw the largest increase, more than doubling its personnel costs from N225.114 billion to N401.12 billion.

In Nasarawa, personnel expenses rose from N48.704 billion to N80.456 billion, a 65.2% increase, while Niger saw an even more significant leap from N25.36 billion to N104.301 billion, a growth of 311.5%. Ondo experienced an increase from N75.96 billion to N139.726 billion, an 83.9% rise, while Osun also registered a significant increase, from N55.571 billion to N102.89 billion, an 85.1% growth.

Oyo experienced a massive increase in personnel costs, rising from N116.207 billion to N214.116 billion, an 84.3% increase.

Similarly, Plateau saw its personnel expenditure climb from N38.963 billion to N67.144 billion, marking a 72.5% increase.

Rivers State, under Governor Siminalayi Fubara, recorded a remarkable rise from N167.05 billion to N343.196 billion, a 105.6% increase.

Sokoto also saw a significant increase, from N55.32 billion to N64.711 billion, a 17% rise.

Taraba experienced a notable increase from N36.319 billion to N95.23 billion, a 162% rise, while Yobe recorded a 34% increase, rising from N47.95 billion to N64.12 billion.

Zamfara saw a moderate increase, with personnel costs rising from N34.21 billion to N58.38 billion, a growth of 70.7%.

Meanwhile, the substantial rise in salaries and allowances across various states has introduced new challenges.

With the sharp increase in personnel costs, at least 27 states now face the reality of being unable to meet their payroll obligations without depending on federal allocations from the central government.

This means only 9 out of the 36 state governments can independently pay their workers without relying on federal funds.

This represents an increase from 24 states that couldn’t cover their salaries without federal assistance in 2024, based on the analysis of state governments’ approved budgets for the 2024 fiscal year.

States with strong internal revenue include Lagos, Abia, Benue, Enugu, Ogun, Niger, Kaduna, Kwara, and Osun.

According to the budget analysis, 27 states cannot cover their salary expenses from internally generated revenue alone and may have to rely on federal allocations or borrow from banks and related institutions.

This situation means the wage bills in these states now surpass their internally generated revenue, raising concerns about worker productivity and the states’ efficiency in generating revenue.

Speaking (with The Punch), the economist emphasized that the latest data highlights the need to reduce governance costs across the country.

Commenting on the situation, Muda Yusuf, director and CEO of the Centre for the Promotion of Private Enterprise, argued that several factors contribute to states’ low revenue generation and bloated civil service workforces.

He explained, “The IGR issue must be recognized, as there are significant disparities in states’ natural resources. You can’t compare a coastal state like Lagos or Delta, which have numerous oil companies that pay taxes through P.A.Y.E., with states like Jigawa, Gombe, or Kogi, where most businesses are SMEs, and agriculture is predominant. How much IGR can you generate from these businesses? Essentially, these states rely heavily on workers’ salaries for IGR.

“The second issue is the bloated workforce many states have, which they don’t need. In some ministries, there are ghost workers, and some employees don’t even show up at work. Some ministries could operate efficiently with half the staff they have. But due to political pressures and other factors, they carry far too many workers.”

Professor Segun Ajibola, an economics professor at Babcock University, emphasized that states must strive to raise internal revenue without putting excessive pressure on their citizens. He also urged states to reduce governance costs, eliminate waste, streamline ministries, and improve transparency.

Marcel Okeke, former chief economist at Zenith Bank, pointed out that the expansion of ministries and governance at the national level would impact subnational wage bills.

“Most decisions by governors are politically driven rather than economically sound,” he stated. “From the location of companies to the appointment of aides and advisers, there are cases of governors appointing hundreds or thousands of assistants. What are these people doing? Can’t they manage with fewer assistants? Additionally, many ministries are bloated, with positions that should be held by one person being filled by five people, some of whom carry files without contributing meaningfully. Conducting staff audits can help address these issues.”

Okechukwu Nwagunma, executive director of the Rule of Law and Accountability Advocacy Centre, criticized government officials for their lack of vision, sincerity and patriotism.

Nwagunma pointed out that despite promises from the president to cut the cost of governance by reducing the number of appointees and ministries, the reality is the opposite—new ministries are being created, and a record number of appointees are being appointed.

He said, “The government at all levels in Nigeria is composed mainly of people who are visionless, insincere, unpatriotic, selfish, and insensitive to the suffering of the people they claim to serve.

“They do the opposite of everything they claim they will do. The president talked about reducing the cost of governance by pruning down the number of government appointees and ministries. But the president is busy creating new ministries and appointing the highest ever number of appointees, both as ministers and aides.

“The same thing is happening at the state levels. State governors appoint needless numbers of aides with almost every other aid having their aides. While the state of the economy continues to worsen, with government policies unable to alleviate the suffering of the majority of Nigerians who continue to groan in deprivation, poverty, and hunger, the same government officials continue to live in obscene and provocative opulence and extravagant lifestyles. And they ask Nigerians to be patient and to continue to make sacrifices.”

 

Credit: The Punch

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BIG STORY

I Try Not To Be The Type Of Man My Dad Was Towards Women — Clarence Peters

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Clarence Peters, the Nigerian music video director, has spoken about his complex relationship with his father, the renowned juju singer Shina Peters.

In a recent episode of the WithChude podcast, Peters shared his thoughts on his father’s past mistakes, particularly regarding his treatment of women and how it has shaped his own approach to relationships.

He revealed that Shina, 66, “screwed up” by failing to protect his celebrity mother, Clarion Chukwura, 60, who he said “was blackballed by his (Shina’s) colleagues.”

The 41-year-old explained that the experience had a significant impact on him and that he has made a deliberate effort to avoid repeating his father’s mistakes in his own relationships with women.

“My dad screwed up, I mean using the word screwed up is me putting it lightly because his colleagues blackballed my mum and she was already dealing with a lot of trauma from when she was young,” he said.

“In making ‘Inside Life’, I started to discover some of the things I did not know. Episode 5 of ‘Inside Life’ is written by my cousin who went through that and so my mum went through the script and started crying because she also went through the same thing.

“We keep forgetting that it was a different time. My mum told me recently that he has been with women, driven some of the amazing cars, stayed in the best houses, hotels, he has had money. He is approaching his 70s, death is certain because we are all going to die.

“All he can do now is pray to God to forgive him and that is all that he has and so we have had that conversation. My father has made mistakes that I have also made, so I can’t judge him. I can relate to the mistakes that my father has made.

“As much as I was raised by my mother, one of my greatest fears was not to be my father to the opposite sex. I have been a version of that, so I am not a saint. So I cannot judge him. I would like to but I am in the position to.”

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BIG STORY

MAN Faults NPA’s 15% Tariff Hike, Says “It’s Ill-Timed”

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The Manufacturers Association of Nigeria (MAN) has criticized the Nigerian Ports Authority’s (NPA) proposed 15 percent increase in tariffs.

On February 6, the NPA announced it had secured approval for a 15 percent tariff increase to improve infrastructure and upgrade equipment. This is the first tariff hike since 1993.

In a statement on Sunday, Segun Ajayi-Kadir, MAN’s director-general, pointed out that the manufacturing sector is already burdened with numerous challenges.

Ajayi-Kadir described the timing of the increase as detrimental, emphasizing that businesses are struggling with rising operational costs, a high rate of foreign exchange (FX), and other economic uncertainties.

He also noted that Nigeria’s current economic situation is marked by rising inflation, FX challenges, and declining industrial capacity utilization.

Ajayi-Kadir stressed that ports, as gateways to international trade, play a crucial role in the efficiency and cost-effectiveness of business operations.

“According to the United Nations Conference on Trade and Development (UNCTAD), 80 percent of Nigeria’s traded goods are transported by sea, with 70 percent of total imports and exports in West and Central Africa destined for Nigeria,” he said.

“This underscores the critical role Nigerian ports play in facilitating trade and industrial productivity.

“For manufacturers, port-related charges constitute significant indirect costs, as most raw materials and industrial machinery are imported through these ports.

“Any increase in charges will have a ripple effect, leading to higher production costs, increased inflationary pressures, and reduced competitiveness of locally manufactured goods.”

Ajayi-Kadir further stated that many businesses are experiencing a downturn due to unsustainable operating costs.

He argued that the increase is poorly timed and could signal a departure from the government’s stated commitment to improving the ease of doing business.

‘UPWARD REVIEW WILL LEAD TO JOB LOSSES, LOW ACTIVITIES’

Ajayi-Kadir warned that the additional strain on industrial activities will likely result in reduced capacity utilization and potential job losses.

“Furthermore, Nigeria must remain competitive in regional trade,” he added.

“Neighboring countries with more efficient and cost-effective ports will become far more attractive alternatives, leading to increased cargo diversion.

“This will not only reduce revenue for the Nigerian government but will encourage smuggling and other untoward trade practices that weaken our economy.”

Ajayi-Kadir suggested alternative methods for increasing port revenue, such as reducing turnaround time for vessels, improving cargo clearing processes, addressing bottlenecks, and focusing on infrastructural development.

“While we acknowledge the need for revenue generation, increasing port tariffs can be counterproductive in the long run,” he said.

The MAN DG called on the NPA to put the proposed 15 percent tariff increase on hold and collaborate with stakeholders to explore long-term revenue generation options.

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