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COVID-19: Heritage Bank Offers Seamless Service To Stakeholders, Curbs Impact Of Virus

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As the world grapples with the impact of the outbreak of Coronavirus pandemic, which has continued to cause worldwide challenges for healthcare systems, economies and corporate organizations, Heritage Bank Plc has taken practicable steps to offer seamless services to customers, whilst ensuring the health and safety of their workers and others at the workplace.

The bank, however, adopted a crisis response measure in place to minimize and manage the risk arising from the disease known as COVID-19 and ensure that the payment infrastructure and logistics to maintain operations going as various State governments brace up for lockdown to contain the pandemic.

The bank’s Management in a statement explained that part of its business continuity management emanating from Heritage Bank’s corporate strategy was to guarantee seamless service delivery to the various stakeholders, adopt measures to tackle significant business risk that might have growth impact on the economy, whilst taken reasonably practicable steps to minimize the risk.

According to Heritage Bank, incognizant with the protocols proffered by the World Health Organisation, Nigeria Centre for Disease Control and other health agencies, Heritage Bank provided a work environment that is without risk to health and safety and adequate facilities for workers in carrying out their work, so far as is reasonably practicable.

The statement noted that the Bank has maintained a maximum of 10% of staff who constitute mainly Units heads and “must-have” working from its premises during these times of uncertainties, whilst others work remotely from home to adhere to the social distancing directive.

The bank further noted that efforts have been ongoing via its intranet and other channels to keep staff and customers up-to-date with the latest COVID-19 information and provide clear direction and guidance expected of workers and customers.

“We have enforced and continued to monitor the need for workers to practice good hygiene, including frequent hand washing, use of sanitizer, limiting contact with others, including through shaking hands covering their mouths while coughing or sneezing require workers to stay away from the workplace if they are unwell and not fit for work and encourage them to seek medical advice as appropriate seek advice from health authorities immediately if there has been a confirmed case of COVID-19 and for staff who are arriving from affected countries to self-quarantine for 14days,” the financial institution stated.

To ensure seamless banking transactions, the bank explained that customers are constantly communicated to, to adopt its available 24/7 alternate electronic channels.

“We have encouraged our customers to adopt the self-service platforms like *745*0# for balance inquiry, Funds Transfer (Within Heritage Bank): *745*1*Amount*Account Number#, self-airtime recharge: *745*Amount#, third party airtime recharge: *745*Amount*Mobile Number# and change pin: *745*00#.

“We are available via email [email protected] and social media (insert social media icons) to render the following services: Debit Card Hotlist, Post No Debit Request (PND Placement), HB Paddie unlock/ username request/ Password reset, Statement of Account (individual accounts) and general inquiries on products and services

“We have set up a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies. Please send any information relating to the COVID-19 pandemic via these channels: E-mail: [email protected] and contact number: 01-2369099,” the bank explained.

BIG STORY

Firstbank Commemorates 2022 Customer Service Week

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First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services provider has announced its commemoration of the 2022 edition of the Customer Service Week scheduled to be globally celebrated on 3 – 7 October 2022.

The event themed: “Celebrating Service” will be marked across its FBNBank subsidiaries in over half a dozen countries which include FBNBank UK, FBNBank Ghana, FBNBank Senegal, FBNBank Gambia, FBNBank Guinea, FBNBank DRC and FBNBank Sierra Leone.

Customer Service Week is an international celebration that highlights the importance of customer service and staff who serve and support customers daily to deliver exceptional service to customers.

The Bank’s celebration of the 2022 Customer Service Week will include several activities considered integral to promoting a relaxed atmosphere whilst extending its participation to everyone, irrespective of where they are. The activities include virtual engagement of customers on its social media handles: firstbanknigeria on Instagram; First Bank of Nigeria Limited on Facebook; First Bank of Nigeria Limited on LinkedIn and @FirstBankngr on Twitter.

Others are a video booth and photo frame funfair, then a Virtual Party on the Friday of the weeklong event and a movie date for staff.

Through the last 128 years of its operations, FirstBank has played a leading role in utilizing its robust customer service network and digital banking architecture to support its customers – cutting across diverse cultures, tribes and races beyond the shores of Nigeria – in meeting their individual and business needs. The Bank achieves this through its innovative, interactive, self-service banking platforms like *894# Quick Banking mobile solution, FirstMobile banking application, Firstmonie Agents, FirstOnline internet banking, WhatsApp banking, and ATM amongst many others. The Bank’s electronic banking channels are constantly updated with new and exciting features to expose customers to exemplary services and experience to put them at an advantage in the industry.

According to Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications, FirstBank “for us at FirstBank, celebrating service, the theme of the 2022 edition of the Customer Service Week is a reflection of our brand mantra “You First”. This reiterates the essence of our existence since 1894, centred on putting You, our customers First as we continue to support individuals and businesses to impact the economy.

With our dynamic and vibrant human-led and digital-led customer services operations, we remain committed to rendering the gold standard of services to our customers and stakeholders regardless of where they may be across the globe” she concluded.

About FirstBank

First Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the leading financial inclusion services provider in Nigeria for over 128 years.

With over 750 business locations and over 189,000 Banking Agents spread across 99% of the 774 Local Government Areas in Nigeria, FirstBank provides a comprehensive range of retail and corporate financial services to serve its over 30 million customers. The Bank has an international presence through its subsidiaries, FBNBank (UK) Limited in London and Paris, FBNBank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal, as well as a Representative Office in Beijing.

The Bank has been handy at promoting digital payment in the country and has issued over 10million cards, the first bank to achieve such a milestone in the country. FirstBank’s cashless transaction drive extends to having more than 12million people on its USSD Quick Banking service through the nationally renowned *894# Banking code and over 4.5 million people on FirstMobile platform.

Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimised risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.

FirstBank has been named “Most Valuable Bank Brand in Nigeria” six times in a row (2011 – 2016) by the globally renowned “The Banker Magazine” of the Financial Times Group; “Best Retail Bank in Nigeria” for seven consecutive years (2011 – 2017) by the Asian Banker International Excellence in Retail Financial Services Awards and “Best Bank in Nigeria” by Global Finance for 15 years. Our brand purpose is always to put customers, partners and stakeholders at the heart of our business, even as we standardise customer experience and excellence in financial solutions across sub-Saharan Africa, in consonance with our brand vision “To be the partner of the first choice in building your future”. Our brand promise is always to deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on our inherent values of passion, partnership and people, to position You First in every respect.

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BIG STORY

NNPC Discovered Illegal Oil Pipeline Operating For Nine Years — Mele Kyari

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The Nigerian National Petroleum Company Limited (NNPC) says it uncovered an illegal 4-kilometre (km) pipeline from the Forcados terminal to the sea and a loading port that had operated undetected in the last nine years.

Mele Kyari, group chief executive officer (GCEO), NNPC Limited, said this on Tuesday when he appeared before the senate joint committees on petroleum (upstream and downstream), and gas.

He said the pipeline was found during a clampdown on theft in the past six weeks.

“Oil theft in the country has been going on for over 22 years but the dimension and rate it assumed in recent times is unprecedented,” Kyari said.

“The Brass, Forcados, and the Bonny terminals, are all practically doing zero production today; the combined effect is that you have lost 600,000 barrels per day when you do a reality test.

“As a result of oil theft, Nigeria loses about 600,000 barrels per day, which is not healthy for the nation’s economy, and in particular, the legal operators in the field, which had led to a close down of some of their operational facilities.

“But in rising to the highly disturbing challenge, NNPCL has in recent times in collaboration with relevant security agencies, clamped down on the economic saboteurs.

“In the course of the clamp down within the last six weeks, 395 illegal refineries have been deactivated, 274 reservoirs destroyed, 1, 561 metal tanks destroyed, 49 trucks seized and the most striking of all is the four-kilometre illegal oil connection line from Forcados Terminal into the sea which had been in operation undetected for nine solid years.” 

Kyari said in efforts to address the menace, NNPCL carried out aerial surveillance of the affected areas and saw economic saboteurs carrying out their activities unchallenged.

According to him, the level of oil theft at hand poses a blend of both social and security problems.

“It is not only security but social as locals in most areas where the illegal refiners operate, unknowingly serve as their employees by mistaking them for operatives of licensed companies for oil exploration and production in the area,” he said.

“It is not abnormal to involve non-state actors for protection of oil pipelines and other critical infrastructure as done in Cambodia and Mexico which produced desired results.”

After over four hours of an interactive session, members of the committees proposed that capital punishment be put in place for offenders, which will be presented at the plenary for consideration.

Meanwhile, Mohammed Sabo Nakudu, chairman of the joint committee, told Kyari to prepare for oversight functions on Port Harcourt and Warri refineries in order to verify claims of rehabilitation.

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BIG STORY

Femi Otedola’s Electricity Company Gets NGX Listing

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The Nigerian Exchange Limited, on Wednesday, announced the listing by the introduction of Geregu Power Plc, which is chaired by billionaire businessman, Femi Otedola, to the Main Board of The Exchange.

Geregu Power, a leading power generation company in Nigeria, becomes the first GenCo to be listed on the NGX Main Board, a listing segment for well-established companies with demonstrable records of accomplishments.

Report has it that a total of 2.5 billion ordinary shares of Geregu were listed at N100 per share, under the Utility sector and Electric Power Generation sub-sector of the NGX, with the trading symbol, GEREGU.

According to The Exchange in a statement, the listing of Geregu’s shares has added N250,000,000,000 to the market capitalization of NGX, further boosting liquidity in the Nigerian capital market which aims to provide opportunities for wealth creation.

Reacting to the development, Chairman, NGX, Abubakar Mahmood, expressed hopes that other power-generating companies would follow in Geregu’s steps to get listed on The Exchange.

“We are particularly pleased that Geregu Power has joined the prestigious group of companies listed on our Main Board, which will differentiate it as a professionally run power company with high standards, having met NGX’s listing criteria.

“A Main Board listing is a sign of commitment to strong corporate governance, excellence, professionalism, efficiency in service delivery, and providing increased returns to shareholders.

“It is our expectation that the Geregu Power listing will encourage other power generation and distribution companies to list their shares on the Exchange, thereby opening the sector up to cheaper, long-term capital that will boost infrastructural development and value creation.”

The Chairman, Board of Directors, Geregu Power Plc, Femi Otedola, stated that the company’s listing would bring world-class standards and processes to the electricity sector.

“The listing of the company was the actualization of a vision to bring world-class standards in governance, sustainability, and business processes to the Company and the Nigerian electricity sector.

“Listing on the Main Board of the Exchange will ensure that the long-term growth of the company is assured and its benefits will be passed on to our esteemed shareholders,” he added.

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