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Adron Homes Reaffirms Commitment To Customer Satisfaction During 2024 Customer Service Week [PHOTOS]

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Adron Homes and Properties, a leading real estate company, successfully celebrated Customer Service Week 2024 from Monday, October 7th to Friday, October 11th, under the theme “Above and Beyond.” The week-long event underscored the company’s unwavering commitment to customer satisfaction as its top priority.

Customer Service Week, observed globally, is an international celebration of the importance of customer service and the people who serve and support customers daily. It provides a platform for companies to appreciate the hard work and dedication of their customer-facing staff, as well as strengthen their relationships with clients.

Throughout the week, Adron Homes organized various activities aimed at enhancing both employee well-being and customer engagement. These included a health talk focused on promoting healthy living, a customer awareness walk to raise visibility and connect with the public, and a mental health awareness session that addressed workplace wellness and stress management, emphasizing the importance of mental health for both employees and clients.

Team bonding exercises were also held to foster collaboration and unity among employees, ensuring they continue to work together in delivering top-tier service. The event concluded with an awards ceremony recognizing staff members who consistently go above and beyond in customer service.

The Director General of the Customer Service Directorate at Adron Homes, Mrs. Aminat Hastrup Olaniyan, praised the company’s leadership for its vision and impact in the real estate sector. “I want to salute the management of Adron Homes for their giant strides in the real estate industry. Their dedication to customer satisfaction has set a standard that others aspire to. I also extend my heartfelt appreciation to all our front-liners for their persistence and the incredible work they continue to do in serving our clients,” she said.

Mrs. Olaniyan’s remarks highlighted the essential role of frontline staff, recognizing their daily efforts to ensure that customers receive the best experience possible.

Group Managing Director, Aare Adetola EmmanuelKing, reiterated the company’s customer-first philosophy, stating, “At Adron Homes, we are committed to exceeding expectations. Customer satisfaction is at the core of everything we do, and this week has been a reflection of our ongoing efforts to improve and deliver outstanding service.”

The Directorate of Customer Service reiterated her commitment to go above and beyond in satisfying and exceeding all our customer’s expectations both home and expanding the frontiers of excellence in customer care and improving customer satisfaction always.

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Fuel Crisis: Marketers Plan Petrol Import To Bridge Shortfall

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Oil marketers report that the volume of “Premium Motor Spirit,” commonly known as petrol, produced by the “Dangote Petroleum Refinery” is insufficient to meet domestic demand.

Due to this shortfall, dealers plan to import petrol to supplement the supply from the $20bn Lekki-based plant, as stated by the marketers on Tuesday.

They, in agreement with the “Trade Union Congress,” called for increased production at the refinery, as some allege that the plant is producing approximately 10 million litres of petrol daily, contrary to the initial commitment of 25 million litres.

When the refinery began releasing “PMS” to the domestic market on September 15, “Nigerian National Petroleum Company Limited” announced it would load 16.8 million litres of petrol from the Dangote refinery.

This volume was notably less than the 25 million litres that the refinery previously committed to releasing daily to the national oil company.

On September 3, 2024, the “Nigerian Midstream and Downstream Petroleum Regulatory Authority” (NMDPRA) stated the refinery would begin supplying 25 million litres of petrol daily to the Nigerian market starting from September.

The NMDPRA further noted that the supply would increase to 30 million litres from September. It added in a brief statement that it had coordinated with “NNPC” on local crude supply to the refinery.

“At the NMDPRA headquarters in Abuja, NNPC reached an agreement to commence crude oil sale and supply to Dangote refinery in local currency.

“The refinery is now poised to supply an initial 25 million litres of PMS into the domestic market this September. And will subsequently increase this amount to 30 million litres daily from October 2024,” the NMDPRA stated on its X page at the time.

However, on Tuesday, oil marketers indicated that the multi-billion dollar refinery was not producing up to the expected volume, aligning with the TUC’s call for the plant to increase production or for dealers to resort to “PMS” importation.

At a recent press briefing in Abuja, “Trade Union Congress” National President, Festus Osifo, urged “NNPC” to source refined petrol elsewhere if the Dangote refinery could not meet Nigeria’s daily demands.

“If it (petrol) is not available, it is a problem. If, for example, the production from Dangote Refinery is less than 15 million litres per day, it is not sufficient.

“So, while efforts are being made to ramp up production from Dangote refinery, what we are demanding is that we should look for every other means as we are ramping up production, we should source for that difference and bring it in for a while until Dangote can get to that level where the production is sufficient to get to all nooks and crannies of Nigeria.

“For us, that is key because it will address the issue of availability,” the TUC boss stated.

  • 10 Million Litres

A major oil marketer claimed that Dangote’s refinery is currently producing around 10 million litres of petrol, while the most recent consumption figure from the NMDPRA shows that Nigeria requires approximately 40 million litres daily.

“There is a lot of confusion in the industry. Even the Dangote refinery, the actual volume of PMS that comes out from there right now is not up to what it claims to be producing,” a major oil marketer said.

“I reliably confirmed that they are not refining up to 10 million litres of PMS daily. And even for AGO (diesel), they don’t have enough volumes. We are in confusion right now in the downstream oil sector.

“And it may shock you to know that NNPCL does not have any vessel now that is coming, which could be used to augment what Dangote is producing. As we speak now, I don’t think they have vessels coming into the country with products. And this is because of the Dangote refinery but the refinery is not producing enough.”

The petrol marketer indicated that the country would have seen widespread queues had fuel prices been lower.

“We would have started seeing chaotic queues across the country but because the price of petrol and diesel is now so high, many people have decided to park their vehicles. The consumption has dropped drastically.

“The traffic situation on our roads reveals all this. The roads are now freer than they used to be in the past when petrol was subsidised. This is because the purchasing power is not there anymore. People now consider the cost of moving from one point to the other,” the source stated.

National Vice President of the “Independent Petroleum Marketers Association of Nigeria,” Hammed Fashola, told one of our correspondents that the association will soon commence PMS importation.

He said two tank farms were acquired by the group in Calabar and Lagos for this purpose.

“We have acquired a tank farm in Calabar and another one in Lagos. We are positioning ourselves for the new era. We will not disclose the capacity of the tank farms now.

“We are free to start importation. With the new development, we are going to get our import licence soon, even as we are going to get a licence to buy from Dangote. So, it’s good to have two or three places to source your products from,” he said.

When questioned about importing at a time the government is trying to curb it, Fashola responded, “Once there is full deregulation, everybody’s free to bring in their products. And if the government doesn’t allow that, we will come back to square one.

“Monopoly will set in, which is not too good for Nigerians. You must have an alternative in life. When you don’t have an alternative, everything stands still.”

Commenting on the competitiveness of imported versus locally-produced PMS prices, he mentioned that crude oil prices are set globally.

“These locally produced petroleum products you are talking about, don’t forget that even the price of crude oil is still priced at the international rate. Don’t forget about that. So, we will look at it and the exchange rate, those are the two factors that determine the price. So, it depends,” he noted, adding that IPMAN had begun the import license process with the NMDPRA.

Another major marketer stated that no marketer had begun lifting “PMS” directly from the Dangote refinery.

“Up till now, no marketer has lifted any PMS from Dangote. The major marketers are only lifting NNPCL’s allocation, just like when NNPCL imports the product and distributes it to them.

“That is the same way NNPCL allocated its product from Dangote to the major marketers. Even some members of IPMAN did off-take the product from NNPCL,” the dealer stated.

  • Don Reacts

A “Professor of Economics” at “University of Ibadan,” Adeola Adenikinju, commented that decisions on whether to allow marketers to import PMS should consider consumer needs, stressing the importance of competition.

“At the end of the day, it is the consumers that we have to think about,” he said.

The professor noted that marketers would consider importation if local prices were high or supplies inadequate.

“Why is it that marketers want to import products? Is it that they find it cheaper? What is Dangote offering? If Dangote’s petrol product is cheaper than imported ones, the marketers would definitely purchase from him. So, is it that they find that it’s more expensive or some occurrences don’t make it possible for them to get it from Dangote?

“Marketers are profit-oriented people. If they find the terms of sales cheaper, I’m sure they will patronise Dangote,” the professor stated.

He added that some reports suggest current production falls short of daily consumption needs.

“If that is true, then, you know, again, at times we don’t even know how much our domestic consumption capacity is. In which case, you know, we must allow for competition – competition among domestic suppliers, competition between domestic suppliers and imported products.

“So, that competition will bring about efficiency and will reduce prices and consumers will benefit. Any time you don’t allow for competition, you simply allow producers to take advantage of the consumer,” he noted.

  • IPMAN Begins Loading

About 335 trucks associated with independent marketers have started loading petrol from NNPCL.

The “National Publicity Secretary of IPMAN,” Chinedu Ukadike, disclosed in an interview (with The Punch) on Tuesday.

He confirmed that dealers began loading following the release of NNPCL’s portal for marketers’ product requests.

“Yes, we have started loading, NNPCL has released our portal and we have turned in our request but we are buying at N998/litre. In Port Harcourt, we were asked to pay N1,040/litre,” he stated.

However, IPMAN’s “National Vice President,” Fashola, on Monday said that NNPCL agreed to sell petrol to association members at N995/litre after an intervention by the “Department of State Services.”

“For now, tentatively, I think they are offering us N995/litre,” Fashola had said.

Further findings revealed that if loaded at N995/litre from Lagos depot, oil marketers would be loading about 335 trucks. This means a 45,000-litre fuel tanker would cost around N44.76m.

Comparing this to the N15bn previously owed by the national oil firm, it implies about 335 trucks can be loaded. This highlights the financial dynamics in fuel distribution, showing the substantial investments marketers make and the product volumes needed to meet market demands.

Additionally, IPMAN members met with Dangote refinery officials on Tuesday, with discussions set to continue on Thursday.

This calculation highlights the financial dynamics at play within the fuel distribution sector, illustrating both the substantial investment required by marketers and the volume of products that can be mobilised to meet market demands.

This came as it was gathered that IPMAN members met with officials of the Dangote refinery on Tuesday.

Details of the meeting were not released by officials who knew about it on Tuesday night, rather they revealed that the meeting would continue on Thursday.

 

Credit: The Punch

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‘No Room For Excuses’, Say Libya As Players Train To Play Nigeria [PHOTOS]

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The Libyan Football Federation stated that it won’t tolerate excuses from the Nigeria Football Federation for boycotting the second leg of the Group D 2025 African Cup of Nations qualifier match against the Super Eagles.

This announcement was made on the LFF’s X handle on Tuesday, following the Super Eagles’ departure from Libya after a 16-hour stranded period at Al Abaq Airport due to an unexpected diversion on Sunday. This incident led Nigeria to withdraw from the match initially scheduled for today.

While sharing photos of their players’ training session, the LFF noted:

“Some may be used to putting up obstacles before the match, but here in the heart of Benghazi, specifically on the grounds of the Martyrs of Benina Stadium, there is no room for excuses after the starting whistle.

“Photos from our national team’s training at the Martyrs of Benina International Stadium, in preparation for the match against Nigeria on Tuesday evening, as part of the fourth round of the Africa Cup of Nations qualifiers.”

Recall that the LFF has condemned Nigeria’s decision to withdraw from the scheduled 2025 Africa Cup of Nations qualifier in Libya, threatening to take legal action to protect its national team’s interests.

In its statement shared by The Libya Observer, the LFF accused the Nigerian Football Federation of failing to cooperate in organising the match and causing the confusion that led to the current situation.

The statement read, “The Libyan Football Federation condemns the measures taken by the Nigerian Football Federation by refusing to play the Libya-Nigeria match in the African Cup of Nations qualifiers scheduled for Tuesday, October 15, stressing that it will take all legal measures to preserve the interests of the Libyan national football team.”

“The Libyan Federation attaches some inhumane footage that did not prevent the Libyan mission from playing the Nigeria-Libya match last Friday in Nigeria, out of cooperation with the Confederation of African Football.

“The Libyan Football Federation clarifies that its Nigerian counterpart did not cooperate with it in any way, whether regarding the first or second leg match, noting that the events beyond our control do not equal a small part of what the Libyan national team was exposed to in the first leg match,” it said.

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Yoruba Nation: UK Didn’t Endorse Sunday Igboho’s Petition — Federal Government

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The Federal Government has said the petition by Yoruba nation agitator, Mr Sunday Adeyemo, popularly known as “Sunday Igboho”, calling on the United Kingdom to consider the Yoruba nation was not endorsed by the UK government.

The spokesperson for the Ministry of Foreign Affairs, Ambassador Eche Abu-Obe, in a statement in Abuja on Tuesday, said media reports on the petition “were highly misleading.”

He explained that “Following media reports on the petition submitted at No. 10 Downing Street by Mr Sunday Adeyemo popularly known as Sunday Igboho, the British High Commissioner in Abuja was invited to shed light on the issue.

“During the meeting, the High Commissioner noted with concern that the matter was overblown, indicating that the media reports were highly misleading.

“Furthermore, the High Commissioner informed that he was aware of the letter being delivered but added that it was merely an established practice of allowing the delivery of letters and petitions to No. 10.

“It was not endorsed by any agency of the UK government nor the UK Parliamentary Petitions Committee.

“The UK government typically does not concern itself with petitions concerning the sovereign affairs of another country.”

He quoted the high commissioner to have informed that “such petitions had been rejected by the UK Parliamentary Petitions Committee and the UK Government in the past.”

He further agreed to continue liaising with the Ministry of Foreign Affairs as needed, while reiterating the importance of the bilateral relations between the United Kingdom and Nigeria.

Recall Igboho, according to his spokesman, Olayomi Koiki, in a post on Sunday via his X handle submitted a petition to the Prime Minister of the United Kingdom, Keir Starmer, to consider the creation of a Yoruba nation.

He stated that Igboho submitted the petition on behalf of the leader of the Yoruba Nation movement, Prof. Adebanji Akintoye.

He wrote, “At exactly 14:00 hrs Dr. Chief Sunday Igboho delivered a petition to the UK Prime Minister on behalf of Prof. Adebanji Akintoye, leader of the YORUBA NATION movement, and Olayomi Koiki, his spokesman @10DowningStreet.”

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