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Airlines Must Refund 100% Airfares To Passengers After Two-Hour Delay —– FG

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Airline operators in the country must refund the full cost of travel tickets to passengers after a two-hour delay, the Federal Government has said.

Minister of Aviation, Hadi Sirika, made this known on Thursday at the weekly State House Briefing in Aso Villa, Abuja.

He read some of the rights of aviation passengers at the briefing and charged them to demand their rights whenever they are being trampled upon by airlines.

“On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour.

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.

“Delay between 10 pm and 4 am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.

The minister, who said his ministry has started sanctioning some airlines who default on consumer rights, however, urged passengers not to be unruly at airports.

Of late, flight cancellations and delays have characterized inter-city air transportation in Nigeria, with many passengers scolding the about 10 commercial airlines operating scheduled flights for keeping them waiting at airports for hours after their scheduled departure time.

Operators of airlines in Nigeria justified the delay and cancellations of domestic flights in the country.

The operators hinged the reason on non-availability and the rising cost of aviation fuel, also known as JetA1, and inadequate parking spaces at airports.

The operators, led by the Chairman of Air Peace, Allen Onyema, on Tuesday, stated this when they appeared before the Senate Committee on Aviation chaired by Senator Smart Adeyemi.

He also demanded the prosecution of unruly passengers at the Airports.

Other reasons cited by Onyema were non-availability of forex for spare parts and maintenance, sudden change of weather, delay due to VIP movement, inefficient passenger access and facilitation, delay clearance of spare parts from Customs, and inadequate screening and exit points at departure.

 

BIG STORY

NOVA Bank Achieves Global Cybersecurity Milestone With ISO 27032 Certification

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NOVA Bank has achieved a major milestone in its commitment to safeguarding customer data and digital operations by attaining the globally recognized ISO 27032 Cybersecurity Standard certification. This significant achievement positions NOVA Bank among the elite financial institutions in Nigeria with such a distinction.

The ISO 27032 certification focuses on fortifying cybersecurity measures, ensuring robust protection for data, systems, and online transactions amid an ever-evolving cyber threat landscape. In addition to this achievement, NOVA Bank is already certified in ISO 27001 for Information Security Management and BCMS 22301 for Business Continuity Management, further underscoring its dedication to operational excellence and security.

Speaking on the achievement, Acting Managing Director and CEO of NOVA Bank, Mrs. Chinwe Iloghalu, described the certification as a pivotal moment for the Bank and its customers.

“This certification underscores NOVA Bank’s unwavering dedication to maintaining the highest global standards in cybersecurity. As we continue to innovate with customer-centric retail products, cybersecurity remains at the heart of our operations. Our customers can rest assured that their data and transactions are protected by some of the most advanced security frameworks in the industry. Trust is built on security, and NOVA is committed to providing a secure, reliable, and innovative banking experience,” Mrs Iloghalu stated. The Bank’s Executive Director for Operations and Information Technology, Dr. David Isavwe, who also serves as the President and Chairman of the Board of Trustees for the Information Security Society of Africa, Nigeria (ISSAN), emphasized the broader implications of the certification.

“The ISO 27032 certification highlights NOVA Bank’s proactive approach to addressing cybersecurity challenges. It demonstrates our readiness to protect against evolving threats and our ability to adapt to the dynamic landscape of digital banking. This certification reinforces our commitment to delivering secure and uninterrupted services to our valued customers,” Dr. Isavwe remarked.

This milestone aligns with NOVA Bank’s overarching strategy of integrating cutting-edge technology with its trademarked Phygital model—seamlessly blending physical and digital banking experiences, while maintaining an unwavering focus on customer trust and satisfaction.

As the bank prepares to launch a series of innovative retail banking products, this certification highlights its dedication to prioritizing cybersecurity, ensuring a secure and seamless banking experience for all its customers.

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BIG STORY

JUST IN: Customs Hands Over 21 Stolen Vehicles To Canadian Government

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The Nigerian Customs Service (NCS) has transferred 21 stolen “Sport Utility Vehicles” (SUVs) and other assorted vehicles to the Canadian Government, following their recovery from various locations across the country.

 

More to come…

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BIG STORY

Former Kogi Governor Yahaya Bello Now In Our Custody — EFCC

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The Economic and Financial Crimes Commission (EFCC) has revealed that former Kogi State governor, Yahaya Bello, has been detained in the agency’s custody for allegedly misappropriating over N110 billion in public funds.

The EFCC stated that the former governor appeared at its headquarters after months of ignoring invitations and avoiding court summons related to fraud connected to his administration.

EFCC spokesperson, Dele Oyewale, on Tuesday said that Bello had been detained and would be questioned about the allegations against him.

According to reports, Bello responded to the EFCC’s invitation on Tuesday, arriving at the EFCC office with his lawyers, but without his successor, Governor Usman Ododo, who had reportedly been shielding him from arrest.

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