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BUSINESS

Access Bank Renews Commitment To Customer Education and Satisfaction, Announces Revised Customer Complaint Channels

Gbemileke Ajayi

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Driven by its promise to deliver unrivaled customer service to all its customers, Access Bank Plc has announced an extension of its customer education and complaint management activities.

Over the years, Access Bank has strived to reach all audience tiers and communities, communicating and simplifying information on how customer-related bottlenecks can be resolved.

According to Ogor Chukudebelu, the Chief Customer Experience Officer at Access Bank Plc, the institution’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”

“In today’s fast-paced society, there is an increased demand for information. Information that not only helps draw the institution closer to its customers but also makes banking convenient for customers.

As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers within the option of using their preferred complaint lodgment medium,” he added.

All Access Bank customers can henceforth have their complaints lodged and resolved swiftly through the following channels:

  1. Email: [email protected]
  2. Live chat: accessbank.com
  • Social media: Facebook (@AccessBankPlc), Twitter (@accessbank_help) and Instagram (@myaccessbank)
  1. Tamada: tamada.accessbankplc.com
  2. WhatsApp Banking: 08089019019
  3. Contact center telephone: 07003000000, 01-2802500, 01-2712005-7

Access Bank is committed to giving its customers best-in-class services and providing a seamless banking experience for all its customers across the globe.

 

BIG STORY

FCMB Reinforces Commitment To Innovation, Customer Satisfaction, Joins Open Banking Nigeria

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First City Monument Bank, one of Nigeria’s leading financial institutions, is now a member of the Open Banking Nigeria, an industry-focused non-profit body facilitating the advocacy, development, and adoption of a common standard for open Application Programming Interface within the Nigerian financial ecosystem.

With this development, FCMB has formally joined more than 50 other individual and corporate members across the financial industry, including banks, fintech, financial consultants, global customer service leaders, among other stakeholders as an integral part of Open Banking Nigeria.

Open banking is a concept aimed at enhancing the capability of operators in the financial industry and allied institutions to drive and deepen innovation through access to more customer-authorized information and data.

In Nigeria, it will result in far greater end-user satisfaction, help the various stakeholders thrive, boost collaboration, and inspire more innovation.

In addition, the adoption of the concept would create a new data-sharing infrastructure among financial institutions, which will go a long way towards enriching the range of services and products that would emerge from operators.

Commenting on FCMB’s membership of Open Banking Nigeria, the Divisional Head, Transaction Banking of the Bank, Rolayo Akhigbe, said: “As an institution focused on the attainment of enhanced customer experience and a more productive as well as impactful business environment, our membership of Open Banking Nigeria reinforces our commitment to the delivery of exceptional services.

“We are optimistic that this would also upscale our operations and ultimately enable us to align with the aspirations of our customers.”

Also commenting, the Team Lead, Banking As A Service of FCMB, Isi Nweje, stated: “As always, we are receptive to partnering with the drivers of initiatives that advance the development of Nigeria’s financial services industry to greater heights, while also enabling and fast-tracking growth across other sectors of the economy.”

A Trustee of Open Banking Nigeria, Ope Adeoye, said: “It is a delight to welcome FCMB to the fold. We anticipate working together for a standardized API-led system that would facilitate the growth, accessibility, and viability of numerous cross-industry initiatives which would stem from Nigeria’s financial ecosystem.”

Established in 2017 to define and develop these open and non-partisan APIs, Open Banking Nigeria serves as a platform where industry players jointly champion a progressive cause for the benefit of the country and, by extension, the African continent.

First City Monument Bank is a member of FCMB Group Plc, one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments.

With a clear understanding of its market and environment, the Bank has successfully transformed into a retail banking and wealth management-led group.

It has also continued to distinguish itself through innovation and the delivery of exceptional services while enhancing the growth and achievement of the personal and business aspirations of customers.

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BUSINESS

FG To Borrow Dormant Account Balances, Unclaimed Dividends

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Unclaimed dividends and bank account balances unattended for at least six years will available as special credit to the federal government through the Unclaimed Funds Trust Fund.

According to the Finance Act 2020 recently signed into law by President Muhammadu Buhari, the trust fund will be a sub-fund of the Crisis Intervention Fund.

“Any unclaimed dividend of a public limited liability company quoted on the Nigerian Stock Exchange and any unutilized amounts in a dormant bank account maintained in or by a deposit money bank which has remained unclaimed or unutilized for a period of not less than six years from the date of declaring the dividend or domiciling the funds in a bank account shall be transferred immediately to the trust fund,” the act reads.

The act exempts official bank accounts owned by the federal government, state government, or local governments or any of their ministries, departments, or agencies.

According to the act, the monies transferred to the trust fund will be a “special debt owed by the federal government to shareholders and dormant bank account holders”.

It also states that the original owners of the money can claim it at any time.

The operation of the trust fund will be supervised by the Debt Management Office (DMO) and governed by a governing council chaired by the finance minister and a co-chairperson from the private sector appointed by the president.

Other members of the governing council shall include the governor of the Central Bank of Nigeria (CBN), director-general of the Securities and Exchange Commission (SEC), managing director of the National Deposit Insurance Corporation (NDIC), a representative of the registrars of companies, two representatives of the shareholders’ association, a representative of the Bankers’ Committee and the director-general of the Debt Management Office as the secretary of the trust fund.

This move will make needed funds available to the federal government without foreign exchange worries or conditions attached to loans from multilateral lenders.

According to the Debt Management Office, Nigeria owed $31.98 billion to multilateral lenders like the World Bank Group, International Monetary Fund (IMF), and African Development Bank (AfDB) Group as of September 2020.

 

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BIG STORY

JUST IN: FCMB Names Yemisi Edun As New MD

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First City Monument Bank, FCMB, has named a new managing director following the stepping aside of embattled Adam Nuhu.

The new chief executive of the bank is Yemisi Edun.

Yemisi Edun holds a Bachelor’s degree in Chemistry from the University of Ife, Ile-Ife, and a Master’s degree in International Accounting and Finance from the University of Liverpool, United Kingdom.

She is a Fellow of the Institute of Chartered Accountants of Nigeria and a CFA® Charter holder. She is also an Associate Member of the Chartered Institute of Stockbrokers; an Associate Member of the Institute of Taxation of Nigeria; a Member of Information Systems Audit and Control, U.S.A; and a Certified Information Systems Auditor.

She began her career with Akintola Williams Deloitte (member firm of Deloitte Touché Tohmatsu) in 1987, with the main focus on Corporate Finance activities.

She was also involved in the audit of Banks and Other Financial Institutions. She joined FCMB in the year 2000 as Divisional Head of Internal Audit and Control before assuming the role of Chief Financial Officer of the Bank and now as CEO.

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