Pan-African financial institution, United Bank for Africa (UBA) Plc, carted two highly coveted laurels at the BusinessDay’s Bank and other Financial Institutions Awards (BAFI) winning the Bank of the Year and the International Bank of the Year at the glamorous event held over the weekend.
The bank beat other strong contenders – Zenith Bank, Guaranty Trust Bank, Access Bank, and First Bank – to clinch the two top categories in a well-attended ceremony comprising of Bank CEO’s, Captains of Industries, and Senior financial executives.
UBA won the ‘Bank of the Year’ in recognition of UBA’s consistent effort in outperforming its peers using a composite of financial metrics, strategic foresight, execution discipline, world-class governance, and global vision.
The Bank also won the award for ‘International Bank of the Year’, a keenly contested category, that pitches Nigerian financial institutions that have expanded on the continent against their international peers operating across Africa.
UBA’s Deputy Managing Director, Mr. Liadi Ayoku, who received the awards on behalf of the bank, expressed his delight on the recognition from BusinessDay.
He said, “These awards mark another milestone for UBA Group and is a testament of the diligent execution of the bank’s strategic initiatives on customer service. Being recognized as Nigeria’s best bank complements positive feedback from customers and is a recognition of our improving efficiencies, service quality, and innovation. I, therefore, dedicate it to our growing loyal corporate and retail customers, who are our essence. Given our heritage commitment to Africa’s development, we continue to impact lives through our service as well as funding to individuals, businesses, and government,” he noted.
Ayoku pointed out that the bank remains focused on its goal of democratizing banking in Africa, leveraging on new technologies, and emphasized its determination to change the narrative of financial services in Africa.
Publisher of BusinessDay Newspapers, organizers of the event, Frank Aigbogun, noted that UBA has excelled in the key areas of prioritizing customers, which according earned the bank double honours.
While explaining the rationale behind UBA winning the two prestigious categories in its December issue, Aigbogun noted that the bank stood out in prioritizing customers as has been evident in the significant rise in Customer Deposits which leaped by 35.7 % to N5.2trillion up from N3.8 trillion at the end of the last financial year.
He noted that even though Africa’s economic landscape has been unpredictable in recent times which resulted in a recession in Nigeria and some of Africa’s best-performing economies, the bank still found its rhythm and excelled.
He said, “In these conditions only the most diversified and innovative of regional banks can prosper. And this is precisely why UBA has scooped the BAFI 2020, Best Bank of the year, and International Bank of the year, a testament to hard work, resilience. For one, the lender registered impressive top-and bottom-line growth over the review period.”
United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touchpoints, in 20 African countries. With a presence in the United States of America, the United Kingdom, and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.
FCMB Asset Management Limited Assigned Credit Rating Of BBB+(IM) By Agusto & Co
FCMB Asset Management Limited, the Asset Management arm of FCMB Group Plc, has been assigned an Investment Manager rating of BBB+(IM) by Agusto & Co., a foremost pan-African rating agency.
FCMB Group Plc is one of Nigeria’s leading financial institutions.
According to Agusto & Co.: “The rating reflects the Manager’s well-established process for generating good quality research, experienced & qualified decision-making committees, member of an established financial services group with an operational track of over 30 years.”
The firm was established in 1997 to provide portfolio management and investment advisory services to individual and institutional investors, globally.
The company is a wholly-owned subsidiary of CSL Stockbrokers Limited, a member of FCMB Group Plc.
Speaking on the firm’s new credit rating, the Chief Executive Officer of FCMBAM, James Ilori, said: “The company rating assigned to FCMBAM by Agusto & Co is another demonstration of our commitment to running a professional and transparent organization. We remain focused on providing international standard fund management solutions that cut across asset classes, markets, and currencies. We thank our stakeholders for trusting us to meet and exceed expectations and restate our commitment to creating value for all.”
FCMB Asset Management Limited currently manages four mutual funds – Legacy Money Market Fund, Legacy Debt Fund, Legacy Equity Fund, and Legacy USD Bond Fund.
In addition to the four collective investment schemes, FCMB Asset Management offers clients discretionary and non-discretionary portfolio services, as well as execution-only mandates.
FCMB Asset Management Limited prioritizes the delivery of international standard investment management services aimed at meeting investors’ investment goals in terms of capital preservation, income-generation, and capital appreciation.
FCMB Reinforces Commitment To Innovation, Customer Satisfaction, Joins Open Banking Nigeria
First City Monument Bank, one of Nigeria’s leading financial institutions, is now a member of the Open Banking Nigeria, an industry-focused non-profit body facilitating the advocacy, development, and adoption of a common standard for open Application Programming Interface within the Nigerian financial ecosystem.
With this development, FCMB has formally joined more than 50 other individual and corporate members across the financial industry, including banks, fintech, financial consultants, global customer service leaders, among other stakeholders as an integral part of Open Banking Nigeria.
Open banking is a concept aimed at enhancing the capability of operators in the financial industry and allied institutions to drive and deepen innovation through access to more customer-authorized information and data.
In Nigeria, it will result in far greater end-user satisfaction, help the various stakeholders thrive, boost collaboration, and inspire more innovation.
In addition, the adoption of the concept would create a new data-sharing infrastructure among financial institutions, which will go a long way towards enriching the range of services and products that would emerge from operators.
Commenting on FCMB’s membership of Open Banking Nigeria, the Divisional Head, Transaction Banking of the Bank, Rolayo Akhigbe, said: “As an institution focused on the attainment of enhanced customer experience and a more productive as well as impactful business environment, our membership of Open Banking Nigeria reinforces our commitment to the delivery of exceptional services.
“We are optimistic that this would also upscale our operations and ultimately enable us to align with the aspirations of our customers.”
Also commenting, the Team Lead, Banking As A Service of FCMB, Isi Nweje, stated: “As always, we are receptive to partnering with the drivers of initiatives that advance the development of Nigeria’s financial services industry to greater heights, while also enabling and fast-tracking growth across other sectors of the economy.”
A Trustee of Open Banking Nigeria, Ope Adeoye, said: “It is a delight to welcome FCMB to the fold. We anticipate working together for a standardized API-led system that would facilitate the growth, accessibility, and viability of numerous cross-industry initiatives which would stem from Nigeria’s financial ecosystem.”
Established in 2017 to define and develop these open and non-partisan APIs, Open Banking Nigeria serves as a platform where industry players jointly champion a progressive cause for the benefit of the country and, by extension, the African continent.
First City Monument Bank is a member of FCMB Group Plc, one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments.
With a clear understanding of its market and environment, the Bank has successfully transformed into a retail banking and wealth management-led group.
It has also continued to distinguish itself through innovation and the delivery of exceptional services while enhancing the growth and achievement of the personal and business aspirations of customers.
Access Bank Renews Commitment To Customer Education and Satisfaction, Announces Revised Customer Complaint Channels
Driven by its promise to deliver unrivaled customer service to all its customers, Access Bank Plc has announced an extension of its customer education and complaint management activities.
Over the years, Access Bank has strived to reach all audience tiers and communities, communicating and simplifying information on how customer-related bottlenecks can be resolved.
According to Ogor Chukudebelu, the Chief Customer Experience Officer at Access Bank Plc, the institution’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”
“In today’s fast-paced society, there is an increased demand for information. Information that not only helps draw the institution closer to its customers but also makes banking convenient for customers.
As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers within the option of using their preferred complaint lodgment medium,” he added.
All Access Bank customers can henceforth have their complaints lodged and resolved swiftly through the following channels:
- Social media: Facebook (@AccessBankPlc), Twitter (@accessbank_help) and Instagram (@myaccessbank)
- Tamada: tamada.accessbankplc.com
- WhatsApp Banking: 08089019019
- Contact center telephone: 07003000000, 01-2802500, 01-2712005-7
- Ombudsman: [email protected].
Access Bank is committed to giving its customers best-in-class services and providing a seamless banking experience for all its customers across the globe.