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Heritage Bank’s Training Institute Gets CIBN Accreditation As Refinery School

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(Front row)- Dr. Uju Ogubunka, Past Registrar, CIBN; Jude Monye, Executive Director of Heritage Bank; Seye Awojobi, Registrar of CIBN; Kafhat Araoye, member , Capacity Building and Certificate (CB&C) committee CIBN and Kola Abdul, Past Chairman, CIBN Lagos Branch, (standing row)- Fela Ibidapo, Divisional Head, Corporate Communications, Heritage Bank; Abike Wesey, Divisional Head, Human Capital Management; Eduje Ighokpo, Chief Information Security Officer; Osepiribo Ben-Willie, Directorate Head, South South and South East; Saubana Ogunpola, member , Capacity Building and Certificate (CB&C) committee, CIBN; Kikanwa Akpenyi, Group Head, Customer Experience & Analytics; Kayode Adeyemi, Ag. Group Head, CB&C; Ndidi Olaosegba, Head, Competency Framework, CB&C; Dike Dimiri, Regional Executive, Lagos & South-West, Heritage Bank and Ike Williams, Directorate Head, Service Bank, during the accreditation of Heritage Bank’s training school, dubbed “The Refinery” by the Chartered Institute of Bankers of Nigeria.

Heritage Bank Plc’s training school, known as “The Refinery” for new entrant staff has been accredited by the Governing Council of the Chartered Institute of Bankers of Nigeria (CIBN).

The Refinery supervised by the Bank’s Human Capital Management Group was accredited by CIBN after assessing and evaluating its syllabus, curriculum and structure by panel of technocrats and seasoned bankers set up by the Institute, which according to the chartered institute aligns with the Competency Framework of the Central Bank of Nigeria (CBN) and the professional paper standard of CIBN.

The President of the Institue, Uche Olowo commended Heritage Bank for changing the narratives of the banking system via the establishment of a credible training facility, The Refinery that prepares trainees who are to be employees for a core professional banking experience.

He further applauded Heritage Bank for setting a high standard of learning facility which its structure and curriculum “is next to that of CBN’s training institute,” whilst stressing that the bank’s training school is the best in the Nigerian banking industry and at par with international best standard.

Seye Awojobi, the Registrar/CEO of CIBN, who represented Olowo, stated that the Institute would be grateful to Heritage Bank for the values it holds tenaciously for changing the narrative of the system not just supports to the Institute’s activities but in terms of human capital development and the nation’s economy.

The MD/CEO of the bank, Ifie Sekibo, has described Heritage Bank as a forward-looking business whose strength lies in the ability to spot and mold talents into great professionals.

Sekibo, represented by the Executive Director, Jude Monye explained that the word “The Refinery” was chosen for the purpose of refining its employees to emerge as gold and harness the required skills to excel in their job functions.

He noted that the Refinery was established to train, nurture and arm young employees with the right skills needed to fast-track development and enable teams to flourish.

Sekibo further explained that at the Academy, “we hire young graduates who want to advance their skill levels, which will lead to a direct and indirect improvement of life for their families and communities that will culminate toward more productive, resourceful persons.”

However, during its assessment and evaluation of The Refinery in Port Harcourt, Saubana Ogunpola, member, Capacity Building and Certificate (CB&C) committee noted that one aspect of the accreditation is the exemption of successful trainees of the bank’s training programme from nine courses in the CIBN’s professional certification examination.

Meanwhile, 300 new intakes who are fresh from universities across and outside the country with diverse academic backgrounds and impressive academic records, are currently undergoing rigorous training in an intensive 12-week academic (practical and theoretical) programme with over 30 courses in Port Harcourt.

The Refinery is a tailored learning experience Institute with the perfect blend of technologies, techniques, and methodologies to optimize training experiences, which will help employees succeed in ensuring that the bank’s business stays ahead of the curve with the banking sector along with Heritage Bank’s target goals.

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UBA Promises To Put Customers’ Needs First As It Holds 2019 Forum In Lagos

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The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.

The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff, and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.

UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.

He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”

Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.

She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”

Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.

A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.

In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.

Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers and urged them not to rest on their oars.

“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.

The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.

The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touchpoints. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine

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Zenith Bank Drives Convenient Banking And Financial Inclusion With Z-Money

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Nigeria’s leading financial institution, Zenith Bank Plc, has introduced Z-Money, which brings banking services closer to its customers and enhance financial inclusion among the under-banked and unbanked populace of the country.

Z-Money is an agency banking product of the bank which entails the onboarding of agents who are expected to render basic financial services on behalf of the bank.

Through the bank’s network of agents spread across the urban and rural communities in the country, customers are able to open accounts, deposit cash into any account, withdraw cash from any bank account, transfer funds, buy airtime, pay bills, and do so much more in a convenient way. In order to engender trust among its customers, the Bank ensures that all transactions done through the agents are PIN protected and safe.

Commenting on the new product, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said “the bank remains focused on providing premium financial solutions that create value for its customers wherever they are located across the country”. He added that apart from helping to extend the bank’s retail reach across all segments of the market, the adoption of the agency banking platform also demonstrates the bank’s commitment to achieving financial inclusion in the country.

Zenith Bank Plc is recognized as one of the most innovative financial institutions in Nigeria and was voted the most customer-focused bank in Nigeria for the Retail and SME segments in the 2018 KPMG Annual Banking Industry Customer Satisfaction Survey (BICSS).

The bank’s commitment to world-class service standards has led to several product innovations over the last few weeks including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account and “Dubai Visa Service” on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to Dubai.

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The Next Titan Season-6: Heritage Bank Continues To Boosts Entrepreneurship Among Youths

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Heritage Bank Plc, Nigeria’s most innovative banking service provider has again thrown its usual support behind the organizer of The Next Titan, so as to have a better and improved season six of the programme.

This year’s edition of the reality TV show is again headlined by Heritage Bank and is targeted at giving young entrepreneurs an opportunity to display their ingenuity and talents.

The programme, which also, focuses on ensuring that the entrepreneurial goals of the Nigerian youths are achieved, had its auditions in four of the six geopolitical zones of the country.

Speaking during the audition at the Sheba Event Centre in Lagos, the MD/CEO of the bank, Ifie Sekibo stated that the Heritage Bank has continued to make seamless efforts to demonstrate its commitment towards developing and positioning youths to become world-class citizens equipped and ready to be absorbed into an increasingly competitive workforce.

“One of the reasons why we chose, as an organization, to support the entrepreneurial growth and welfare of the youths is to see young men and women play vital roles in the socio-economic development of the country and help curb the high level of unemployment,” Sekibo said.

The MD, who was represented by the Head, Brand Management & Sustainability, Corporate Communications, Heritage Bank, Ozena Utulu, said Heritage Bank is positioned to lead the recovery of the economy through enhancing youth entrepreneurship development and engendering self-employment via its various initiatives and products.

According to Sekibo, the drive to support youths seeks to create, preserve and transfer wealth across generations. He explained that the entrepreneur schemes of the bank has always focused on dependable job-creating sectors, such as the agricultural value chain (fish farming, poultry, snail farming), cottage industry, mining, and solid minerals, creative industry (tourism, arts and crafts), and ICT.
Sekibo stated that the bank supported this initiative because of its belief in Nigerian youth, who make up about 80 percent of the country’s population. He further explained that Heritage Bank was impressed with the nature in which talents were sought out, the rigorous selection process and the integrity with which the overall scheme was delivered.

Sekibo expressed satisfaction in the long term sustainability of the initiative, stating, we will not support something that will not stand the test of time.

The Executive Producer, The Next Titan, and Managing Director, Bravopoints International Limited, Mide Kunle-Akinlaja explained, “the idea behind the next titans is to create a Nigeria of our dreams, the roll calls of entrepreneurs with businessmen and women who will boost the nation’s economy and become employers of labour. It is not just an ordinary show but a show that transforms lives.”

According to him, The Next Titan over the past five years has been the only major entrepreneurial reality show in Nigeria, which provides an opportunity for young aspiring entrepreneurs with good business ideas that can transform the economy to compete among themselves on television in order to win a grand cash prize and a brand new car to start their dreams.

He noted that it was a platform designed to ignite the entrepreneurial spirit of the generality of young Nigerians who may not have the opportunity to participate directly through its regional auditions, but who can watch the TV show, and who can, as a result, take a decision to ply the route of entrepreneurship as a viable career option.

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