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Fidelity Bank

Fidelity Bank Plc is a highly diversified financial services provider and a leading player in the MSME market space, with an array of innovative electronic banking services aimed at empowering its customers with endless possibilities in a cashless economy.

With an increasing customer base and a large network of branches across major towns, cities and other locations in Nigeria, Fidelity Bank is channelling significant human and financial resources towards building innovative, secure digital banking platforms with a huge emphasis on user-friendly experience.

Fidelity mPoS
Fidelity Bank Plc, Nigeria’s highly diversified financial institution, is turning to mobile point-of-sale to help micro small and medium enterprises (MSMEs) increase sales and broaden their customer base.

The Fidelity mobile point of sale solution accepts Visa, Verve and MasterCard as a payment option on the go. As a world-class financial institution with a new corporate identity hinged on service excellence and efficiency, the bank strongly believes that the introduction of the mPoS will help improve the performances of MSMEs, particularly their contribution to the economy.
The launch of the device is in response to the growing demand for mobile-based payment solutions, as it is ideal for making card payments, especially for merchants that have never accepted card payments and previously operated with cash only, hence it will increase their sales and expand customer base.

More importantly, the mPOS solution follows the ‘CHIP and PIN’ certifications for Nigeria, enhancing customer confidence that their electronic transactions are safe and secure.

The solution involves a payment application and a card reader that connects to the merchant’s smartphone using Bluetooth with a PIN pad for PIN entry. The merchant would definitely need to access a data network for the application to work.

Dial 4 Cash
With its innovative instant banking platform *770*0#,  which supports cardless ATM withdrawals, all Fidelity individual account holders can now withdraw cash from their accounts with “Dial for Cash” through Quickteller-enabled ATMs across the country.

“Dial for Cash” supports transactions from NGN1,000 to NGN200,000. The user receives an eight-digit reference code and creates a four-digit PIN that can be used for safe withdrawals across Quickteller-supported ATMs nationwide.

To enjoy greater ease, customers must be registered for instant banking and can perform cardless withdrawals by dialling *770*8*amount#.

This new service is a natural progression of the instant banking USSD service, which the bank currently offers, bringing a new era of convenience in doing cash withdrawals.

But more importantly, the cardless withdrawal service comes with sufficient security measures in place to protect users. Every cardless transaction requires the creation of a one-time PIN as well as the use of the *770 instant banking PIN to authorise every transaction.

Fidelity’s “Dial 4 Cash” is regarded as one of the most convenient and affordable ways to withdraw cash without going into the banking hall or using payment cards. This comes handy especially in an emergency where the customer may not have his payment (Debit/Credit) card in hand but needs cash instantly.

The launch of this service is indeed timely, considering the increasing number of USSD service users in the country.

Fidelity Online banking app
The new Fidelity Online app is not just an upgrade of the old but also a new application with enhanced features that can be used with a range of mobile devices such as Apple, Samsung, Blackberry and other Android-powered gadgets. The app offers customers a simple, seamless and secure service, where customers can bank, how and when they want.

One of the key features of the new platform is the ease of signing up for the service. Registration is a self-service process, not to mention the fact that customers can activate soft-tokens and set their transaction limit securely from the comfort of their homes or offices. Some of the other features of the Fidelity Online app include  the ability to validate beneficiaries of cash transfers before a transfer is made; using the same username and password on both mobile and web; ease of changing passwords; and increased number of billers that can be paid directly from Fidelity Online such as utility bills, toll companies, churches, cable and Internet subscription and lots more.


—Tony Udemba


Transcorp Group Announces Significant New Executive and Non-Executive Board Appointments

Gbemileke Ajayi



Transnational Corporation of Nigeria Plc (Transcorp) has announced significant appointments to its Board and Executive Management. Transcorp is Nigeria’s leading listed industrial holding company, whose interests include Transcorp Power, Nigeria’s largest power generator, Transcorp Hotels, owner of the iconic Transcorp Hilton, and significant upstream oil and gas assets.

Owen Omogiafo has been appointed as President/GCEO of Transnational Corporation of Nigeria Plc, with effect from March 25, 2020. She succeeds Valentine Ozigbo, who is retiring to pursue a career in public service, having served Transcorp for close to a decade. Owen is currently the MD/CEO of Transcorp Hotels Plc and has over two decades of corporate experience in organizational development, human capital management, banking, change management and hospitality. She holds a B.Sc. in Sociology & Anthropology from the University of Benin, an M.Sc. in Human Resource Management from the London School of Economics and Political Science and is an alumnus of the Lagos Business School and IESE Business School, Spain. She is also a member of the Chartered Institute of Personnel and Development, UK and a Certified Change Manager with the Prosci Institute, USA. She has received multiple awards and been named as one of Africa’s top 100 Female CEOs.

Dupe Olusola has been appointed as the MD/CEO of Transcorp Hotels Plc, effective from March 25, 2020. She is currently the Group Head, Marketing at United Bank for Africa Plc. She has over 21 years of corporate experience including MD/CEO of Teragro Juice Concentrate Plant. She holds a BA in Economics from the University of Leicester and a Masters in Development Economics from the University of Kent. She is a certified Project Manager, with qualifications in PMP and Prince 2. She has received numerous awards and was named by the Ventures Africa’s as one of the 10 Most Influential Nigerian CEOs of 2015.

The Board of Transcorp Hotels Plc has also approved the appointment of Helen Iwuchukwu as an Executive Director/Chief Operating Officer of the company. She is currently the Group Company Secretary of Transcorp Plc. She holds an LL. B. (Hons) degree in Law and was enrolled as a Solicitor and Advocate of the Supreme Court of Nigeria in 1993 (BL Hons) and holds a Master of Laws degree (LL. M.) from Middlesex University Business School, London. Helen is a member of the Nigerian Bar Association, with over 25 years in legal advisory, corporate law, corporate governance, administration, human capital management, and government relationship management.

Christopher Ezeafulukwe has been appointed as the MD/CEO of Transcorp Power Plant, Ughelli and was the Executive Director, Business Development & Legal, Transcorp Plc. He has over 21 years’ experience in business development, legal advisory, and company secretarial roles. He holds an LL.B from the University of Lagos, a B.L from the Nigerian Law School, an LL.M from the University of Lagos and further LL.M in Energy, Environmental & Natural Resources Law from the University of Houston, Texas. He is a member of the Nigerian Bar Association, the Institute of Chartered Secretaries & Administrators of Nigeria, the Association of International Petroleum Negotiators and was a member of the Executive Council of Association of Power Generation Companies of Nigeria.

The Board of Transcorp Power Ltd has also approved the appointment of Okaima Ohizua as Executive Director/Chief Operating Officer of Transcorp Power Ltd. She is currently Executive Director, Customer Services at Transcorp Hotels Plc. She has over 25 years of working experience and has been key to the continued service transformation at Transcorp Hilton Hotel, since joining the Board and Management in 2013. A graduate of law from the University of Benin and the Nigerian Law School, Okaima also holds an Advanced Management Program certificate from the Pan-African University – Lagos Business School.

The Board of Transcorp Plc also announced the appointment of Valentine Ozigbo as a Non-Executive Director, following his resignation as MD/CEO of Transcorp Plc.

Speaking on these appointments, the Chairman, Transcorp Group and Heirs Holdings, Tony O. Elumelu, CON, expressed his confidence that the newly appointed chief executives and non-executive directors will further, strengthen Transcorp’s mission of improving lives across Nigeria.

“These appointments demonstrate our commitment to nurturing talent and rewarding success. We have a deep pool of highly qualified and dedicated employees, who can be challenged with more responsibility in attaining our corporate vision. We remain committed to diversity and inclusion; are delighted by the depth and quality of experience that this leadership team brings to our group. These appointments further indicate our internal succession capacity and strong corporate governance practices”.

Mr. Elumelu thanked Valentine Ozigbo for his achievements as CEO. He highlighted that the Board of Transcorp will continue to implement its defined strategy, which has led its investee companies being leaders in their chosen sectors and has seen the significant transformation, since Mr Elumelu’s holding company, Heirs Holdings invested in 2011.

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USAID, United Bank For Africa Sign Memorandum Of Understanding To Advance The Two-Way Trade And Investment Goals Of Prosper Africa

Gbemileke Ajayi



U.S Agency for International Development (USAID) through the Prosper Africa initiative is partnering with the United Bank for Africa (UBA) to increase two-way trade and investment between the United States and the nations of Africa.

This partnership ensures businesses are equipped with the technical and financial tools they need to enter into new trading and investment relationships in Africa and the United States.

USAID will provide technical assistance and advisory services to prospective businesses through its Trade and Investment Hubs, and will connect UBA with African Diaspora business groups working across the United States. The MOU enables UBA, the only sub-Saharan African bank licensed to operate in the United States, to expand access its reach and extend financing to American companies in the United States looking to do business with African nations.

Recognizing tremendous growth opportunities, USAID and UBA are collaborating to advance Prosper Africa’s goal of substantially increasing two-way trade between Africa and the United States. By working together, they will extend financing and technical assistance to businesses that will strengthen the American economy, grow African economies, and create jobs on both sides of the Atlantic.

The two institutions entered into this agreement as part of the opening ceremony of the Tunisia Prosper Africa Conference, co-organized by the U.S. Embassy in Tunis and the American Chamber of Commerce of Tunisia. The event facilitated U.S. and African business-to-business connections and featured remarks by key representatives from the U.S. Government and the U.S. and African private sector.

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Zenith Bank Introduces e-Token

Gbemileke Ajayi



Leading financial institution, Zenith Bank Plc has introduced a new product called Zenith e-Token to enable its customers enjoy seamless banking services.

The Zenith e-Token App allows you to generate one-time passcodes on your mobile device to authenticate your transactions.

The Zenith e-Token app is available for Android and iOS devices.

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