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SMW Lagos Day 1: UBA’s Chatbot LEO Now Boasts Of Over 1 Million Users

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United Bank for Africa (UBA Group) kicked off the first session of the week-long Social Media Week Lagos 2019 with the announcement that its chatbot Leo now covers 17 African countries and has one million subscribers.

Leo was launched in January 2018 to enable customers of the bank have access to select banking services including account opening, loan applications, account balance checking, cheque confirmations, bill payment, account freezing and instant notifications.

Described as an “alpha version” by digital enthusiasts, Leo has surpassed one million users on the bank’s mobile app, in just 12 months because of its numerous benefits and acceptability, a feat its close rivals have not been able to attain.

The AI-driven virtual assistant, which also has Facebook and WhatsApp banking capabilities, was first unveiled in January and today, one year later remains the preferred chat banker in Nigeria and across Africa where UBA is present , because it has clinically leap frogged others in every sense of it.

“The formulation of this product is consistent with the bank’s customer first philosophy, where we are doing things not the way we like, but focusing on what the customer want, where they want it and in the exact platform they want it,” Kennedy Uzoka, UBA’s managing director said at the unveiling of the chatbot in 2018.

The bank’s head of online banking, Augustine Abolusoro, in a presentation titled Game of Bots at Social Media Week 2019 disclosed that Leo is not just the first artificial intelligence (AI) powered chatbot in Africa; it is also a multi-lingual chatbot with capability to speak languages like English, French, and Portuguese. The company plans to include Yoruba and other Nigerian languages very soon.

“Leo was developed with best in class AI technology: Natural language processing and machine learning,” says Abolusoro. “It enables financial inclusion.”

He continued, “As we continue to advance our work on AI-driven developments, it is important that we listen to our users today and further enhance Leo to align to client feedback in order to better meet and anticipate needs and even give them increased value as Leo clocks one,” Abolusoro added.

This milestone reflects the bank’s continued focus on providing industry-leading digital capabilities as part of its high-tech, high-touch client experience.

Everything learnt over the last one year of Leo’s work will help UBA improve on its digital offerings, says Abolusoro, Head of online banking, who assured customers of “nothing short of the very best innovation in the coming months”.

In May 2018, Mark Zuckerberg thrust Leo into global limelight when he used the chatbot as an illustration of how businesses were leveraging Facebook to connect better with their customers.

“Leo is doing incredible things,” Zuckerberg had said of Leo during his presentation.

Abolusoro noted that as a result of the feature, Leo which is also available on Facebook-owned WhatsApp has gained one million subscribers. Till date it has hosted 70 million conversations.

While 5 per cent of the subscriber population is within the age of 65 and above, an overwhelming 72 per cent are between 18 and 34 years.

“The Leo platform has the same kind of authentication you find on all our digital platforms,” Abolusoro said regarding concerns around privacy and cyber security.

In 12 months since he was launched, Leo has won several awards, including the Euromoney Award which aptly validates his dominance in the digital banking space.
Euromoney is a globally renowned organisation which appraises more than 20 global product categories, best-in-class awards and the best Banks in over 100 countries around the world, recognising institutions that have demonstrated leadership, innovation, and momentum in the markets in which they operate.

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UBA Partners LCCI For 2019 Lagos International Trade Fair, Promises Customers 20% Discount On Registration

Peter Okunoren

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Pan African financial services institution, United Bank for Africa (UBA) Plc, and the Lagos Chamber of Commerce and Industry(LCCI) have partnered to organize the 2019 edition of the Lagos International Trade Fair.

The Fair, which holds between November 1st and 10th, 2019, is the 33rd edition and is expected to provide an avenue for networking and other business opportunities that will assist to catapult business activities in Africa’s largest and busiest city, Lagos and in Nigeria.

UBA, which is the headline partner will be working together with LCCI, to provide a veritable platform that is intended to grow both domestic and international trade. It further presents participants and visitors with opportunities to seal medium and top business deals.

In line with UBA’s unflinching support to the growth of small and medium enterprises (SMEs), the bank is giving a 20% discount to its Small and Medium business customers who register to attend the fair.

UBA’s Group Head, Marketing, Mrs. Dupe Olusola, who expressed excitement at the partnership, noted that the bank, with its extensive spread across Africa and other major economies of the world, is always on the lookout for partnership opportunities that will benefit the business environment and the economies where it operates.

Olusola noted that the Bank is delighted as this year’s Lagos International Trade Fair is coming after a very successful organization of UBAmarketplace by the Bank in Abuja, where over 120 SMEs from 20 African countries exhibited their products, attracting over 50,000 footfalls.

She said, “UBA, the Pan African financial institution, has branches in 20 African countries, including the United Kingdom, the United States of America and France and has always been involved in activities that aim to strengthen business connections and networks across key economies.

“Thus, we have decided to partner with LCCI to promote this year’s fair which is in its 33rd edition because the Lagos International Trade Fair has become a genuine avenue for both domestic and international trade through business to business meetings, product launches, enlightenment opportunities for government agencies’ programmes, and international trade partnership deals across borders” she explained.

She added that the partnership will also offer the bank the opportunities to showcase its array of products to its teeming and new customers, adding that the bank will set up stands at various points to serve its customers and attend to various concerns.

The Director-General of the Lagos Chamber of Commerce and Industry, Mr. Muda Yusuf who praised the collaboration between both institutions, noted that it is a partnership that is expected to yield great benefits, owing to the fact that the LITF hosts an average of 2,000 exhibitors annually, with over 200 foreign exhibitors from 16 countries.

He also added that arrangements have been put in place to make this year’s fair even bigger and better than the previous editions, adding that already, existing and potential exhibitors have been responding positively to register and participate at the Fair.

“We at LCCI believe that this is part of the bold initiatives of the bank with a corporate culture founded upon strong organizational values and performance-driven operating standards”, Yusuf said.

Yusuf stressed that the Chamber would maintain the brand promise of the Fair, with the theme ‘Connecting businesses, Creating value’, adding that this will be sustained this year in all its marketing campaigns.

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Win N200,000 Cash Prize In The Zenith Bank #ZBZeroBalanceChallenge

Gbemileke Ajayi

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Win big in the Zenith Bank #ZBZeroBalanceChallenge ⠀
How to win?
(1) ‎Post your one minute video on Instagram before 12 noon on Sunday the 18th of August 2019.⠀
(2) Use the hashtag #ZBZeroBalanceChallenge and tag + follow @zenithbankplc on Instagram.⠀
Click Here to view and download the Zero Balance song.⠀
Note!  ‎
  • Winners will be announced on Tuesday the 20th of August 2019.
  • The participant must have zenith zero account
  • To Open zero account, kindly dial #966*0# and follow the prompts

Prizes🎁

1st prize: N200,000 
2nd prize: N100,000 
3rd prize: N50,000 ‎
The promos run from Sunday the 18th of August 2019.
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BUSINESS

Zenith Bank Introduces Free Banking For Senior Citizens

Gbemileke Ajayi

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Zenith Bank Plc has introduced the Zenith Timeless Account, which allows Nigerians aged 55years and above to enjoy free financial services.

The Zenith Timeless Account is a product offering targeted at senior citizens (aged 55 years and above), pensioners, potential and existing retirees, that allows them bank for free and conduct banking transactions with ease.

Holders of the Zenith Timeless Account enjoy interest on Savings Account and are not required to pay maintenance, debit card, cheque book, or SMS notification fees. They also enjoy priority treatment at all Zenith Bank branches nationwide, and have access to a wide range of travel and holiday offers on tickets.

Do you have an old saving or current account with Zenith Bank and you are above 55 years old?

Quickly reactivate the account and begin to enjoy all the benefits of the Zenith Timeless Account.

You can visit the bank’s website, www.zenithbank.com , or any of our branches to open the account or reactivate your old account.

 

 

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