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My name is Chris Ebodaghe, I’m an entrepreneur and Corp member serving in one of the South-Western states and an article I stumbled upon made me want to share my banking experience but with regards to customer service.

Now regardless what it is called in different organizations (client service, client support, customer interaction, relationship management office) customer service is a string of acts arranged to give the customer an impression of importance with regards to speed, service and commitment.

I operate accounts with four banks and my story is based on what they have all given to me. When I signed up for a fourth account I was as good as frustrated by our banks because they take so much from you and give absolutely nothing in return.

A colleague drew me to Zenith bank and that was it; the stereotype laziness towards students/ Corp members I (and other colleagues) was used to was typically absent, that was my first attraction. This has to be a bank that doesn’t regard status, I thought to myself. Interesting enough, it was the December festive period and I got some real good things as gifts.

This only made me recall my last fourteen years with other banks and the only thing I got was charges and more charges.

After that day, I checked around and I can boldly say that Zenith bank gives the most of everything…security, service and gifts.

Furthermore, in my (just about) three years with Zenith I have had the best and most frequent bank-customer relation, one that goes beyond the desks and chairs in the office; there can never be too much emphasis on effective communication skills/channels and Zenith has not just all links operational but at maximum possible speed, the best of its kind here!

I also understand that reduction in the amount required for signup was brought about by customers’ requests, going steadily from NGN250,000 to absolutely free, that is a bank that listens, and that is customer service!

Away from office issues I have attended a youth fest organized by Zenith bank for engagement and capacity development for youths and I met a number of individuals that have participated more than once.

I also know about six mobile cancer centers, a trust fund for States’ security and title sponsorship of women basketball in Nigeria…quite unique corporate responsibilities.

I actually can go on and on talking on Zenith and customer service but I have to stop here before somebody thinks I was paid. I can only hope we meet at Christmas period when ZENITH will have beautified Lagos AGAIN.

Chris Ebodaghe
Lagos, Nigeria

BUSINESS

How To Prevent Unauthorised Transactions On Your Zenith Card Or Token If Stolen [MUST READ]

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Has your mobile phone, Zenith Bank Card or Token been stolen or misplaced?

You can prevent any unauthorized transactions on your account by simply dialing 966911#.

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BUSINESS

Heirs Holdings Signs $600 million Loans With Afrexim Bank, To Scale Its Energy Investments

Gbemileke Ajayi

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As a further demonstration of the African Export-Import Bank’s (“Afrexim”) mandate to facilitate the growth of intra-Africa trade and support the development of African businesses, Afrexim today, signed financing facilities totalling US$600 million with the Heirs Holdings Group, a pan-African proprietary investment holding company.

Heirs Holdings has significant investments across Africa, in the financial services, resources, real estate and hospitality and power sectors. The facilities will further support the Group’s power, oil and gas strategy, as it positions itself as an African leader in integrated natural resources. The signing ceremony took place at the Afrexim Intra-Africa Trade Conference taking place in Cairo, Egypt.

The proceeds of the facilities will assist the Heirs Holdings Group vision of creating a dynamic resource based division, focused on ensuring value creation occurs on the African continent and that value chains are developed, that directly benefit the broader African economy and consumer.

Commenting at the ceremony, Dr. Benedict Oramah, President of Afrexim who signed on behalf of the Bank, stated that the investment by Heirs Holdings would play a key role in addressing some of the fundamental challenges that have affected the power and energy sectors in Africa. He stated that “A world class energy sector is fundamental to the sustainable growth of businesses in Africa. If we do not deal with these basic matters, growth of trade and exports will always be limited”.

Mr. Tony Elumelu, the Chairman of Heirs Holdings, commented that “We are delighted to be partnering with Afrexim. The Bank continues to play a critical role in the economic and social development of the continent. Together, we illustrate that Africa can create world class institutions, which are capable of successfully making the long-term investments necessary for Africa’s economic transformation and catalyse the enabling environment that will unleash Africa’s potential”.

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BUSINESS

UBA Academy Gets CIBN Accreditation for Excellence in Training, Capacity Building

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In recognition of its high standard, quality of human resources development, training and capacity building, The Chartered Institute of Bankers of Nigeria(CIBN) has certified and awarded UBA Academy the certificate of accreditation in line with the Central Bank of Nigeria’s Competency Framework for the banking industry .

UBA Academy, the dedicated learning and development centre of the Pan African financial institution, United Bank for Africa (UBA) Plc, was accorded the new recognition of excellence at a ceremony presided over by the President/Chairman of Council of the institute, Dr. Uche Olowu in Lagos on Thursday.

According to the president of the institute, UBA Academy was conferred with the new status having met the rigorous standards set for the delivery of their suites of programmes by the Institute.

The certification follows rigorous assessment exercise carried out by the institute’s Capacity Building Committee, the accreditation agency under the competency framework for the country’s banking and finance industry instituted by the Central Bank of Nigeria.

“This Accreditation is an affirmation that UBA Academy has adopted and complied with the minimum assessment standards for programmes run by the organisation, which have gained a label of recognition and distinction,” Olowu said.

According to him the accreditation of UBA Academy would enable its graduates to be eligible for exemptions from various subjects in the banking professional examinations thereby facilitating their completion of the Chartered Banker examination. “This will not only enable them comply with the provisions of the Competency Framework for the banking industry, it will go a long way in the strengthening of the intellectual resources and capabilities available in their institutions,” he concluded.

Speaking at the ceremony, the Bank’s Group Head Human Resources, Mrs Patricia Aderibigbe, while appreciating the recognition conferred on the UBA Academy, said the academy has already embarked on training for the future with digitisation of its training programmes and modules.

“With Ignite, UBA has taken training into the future as we believe that the only way to get the best results and continually stay ahead of the curve is to continually sharpen our most important asset – our people, using mobile technology,” Aderibigbe said.

Aderibigbe promised that UBA Academy will continuously seek improvement in ensuring that it serves the needs of industry in a changing banking industry.

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