Heritage Bank Plc, Nigeria’s most innovative banking service provider, has achieved the Information Security Management Certification from International Standards Organisation (ISO).
This certification also known as the ISO 27001: 2013 is part of the ISO 27000 family of standards which helps organisations keep information assets secure. The certification was achieved on the heels of the bank’s drive to revolutionalise the banking sector digital experience with Octopus, by putting in place a systematic approach to managing sensitive organisational information, ensuring it remains seamless, secure and available.
The Octopus platform owes numerous benefits to the users, thereby enable small businesses key into electronic payment system easily, efficient collections, social integration, retention strategy, bills payment, mobile virtual top-up, funds transfer, balance enquiry, movie show time, news.
With the introduction of Octopus, the ISO 27001: 2013 Information Security Management Certification is proof of the Bank’s demonstrated ability to consistently provide products and services that gives service consumers and customers an easily recognisable security hallmark.
Speaking on the award received, The MD/CEO of Heritage Bank Plc, Ifie Sekibo reiterated the bank’s commitment for secured services, whilst assuring customers that their information is appropriately protected and, as such, reduces the need to undertake time consuming and costly onsite security audits reducing time and cost for both parties.
According to him, the certification demonstrates credibility and trust, which reduces customer and supply chain audit and ISO 27001 certification reduces third party scrutiny of your Information Security Management by customers and the wider supply chain.
“The achievement of ISO 27001 will differentiate two competing organisations in the market place, providing a valuable competitive advantage. Increased legislative and regulatory compliance ISO 27001 supports compliance with relevant laws such as the Data Protection Act 1998 and software copyright legislation. This in turn reduces the risk of facing prosecution and fines. An organisation’s liability in security incidents may be reduced if it is certified ISO 27001 compliant,”
He further explained that it reduces customer and supply chain audit, stating that ISO 27001 certification reduces third party scrutiny of your Information Security Management by customers and the wider supply chain.
As ISO 27001 is the current international benchmark for Information Security Management, it is increasingly recognised that compliance with the standard is supportive evidence of adequate security. Considerations and outcomes To achieve ISO 27001 certification, an organisation must produce documentation that demonstrates that it has developed an Information Security Management System that complies with the standard. Organisations should consider producing most of this documentation even if they are not going for certification as it provides a best practice approach for compliance as well.
There are three key issues to note about the standard: Its generic requirements mean that it is applicable to all organisations, regardless of size, type or nature. However, you tailor it to the exact needs of your organisation through the information security controls that you select to implement within your Information Security Management System. It takes a flexible, risk-driven approach. It is dynamic – it focuses on continual improvement and helps the organisation keep ahead of changes both within and outside the organisation.
UBA Promises To Put Customers’ Needs First As It Holds 2019 Forum In Lagos
The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.
The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff, and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.
UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.
He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”
Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.
She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”
Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.
A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.
In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.
Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers and urged them not to rest on their oars.
“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.
The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.
The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touchpoints. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine
Zenith Bank Drives Convenient Banking And Financial Inclusion With Z-Money
Nigeria’s leading financial institution, Zenith Bank Plc, has introduced Z-Money, which brings banking services closer to its customers and enhance financial inclusion among the under-banked and unbanked populace of the country.
Z-Money is an agency banking product of the bank which entails the onboarding of agents who are expected to render basic financial services on behalf of the bank.
Through the bank’s network of agents spread across the urban and rural communities in the country, customers are able to open accounts, deposit cash into any account, withdraw cash from any bank account, transfer funds, buy airtime, pay bills, and do so much more in a convenient way. In order to engender trust among its customers, the Bank ensures that all transactions done through the agents are PIN protected and safe.
Commenting on the new product, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said “the bank remains focused on providing premium financial solutions that create value for its customers wherever they are located across the country”. He added that apart from helping to extend the bank’s retail reach across all segments of the market, the adoption of the agency banking platform also demonstrates the bank’s commitment to achieving financial inclusion in the country.
Zenith Bank Plc is recognized as one of the most innovative financial institutions in Nigeria and was voted the most customer-focused bank in Nigeria for the Retail and SME segments in the 2018 KPMG Annual Banking Industry Customer Satisfaction Survey (BICSS).
The bank’s commitment to world-class service standards has led to several product innovations over the last few weeks including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account and “Dubai Visa Service” on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to Dubai.
The Next Titan Season-6: Heritage Bank Continues To Boosts Entrepreneurship Among Youths
Heritage Bank Plc, Nigeria’s most innovative banking service provider has again thrown its usual support behind the organizer of The Next Titan, so as to have a better and improved season six of the programme.
This year’s edition of the reality TV show is again headlined by Heritage Bank and is targeted at giving young entrepreneurs an opportunity to display their ingenuity and talents.
The programme, which also, focuses on ensuring that the entrepreneurial goals of the Nigerian youths are achieved, had its auditions in four of the six geopolitical zones of the country.
Speaking during the audition at the Sheba Event Centre in Lagos, the MD/CEO of the bank, Ifie Sekibo stated that the Heritage Bank has continued to make seamless efforts to demonstrate its commitment towards developing and positioning youths to become world-class citizens equipped and ready to be absorbed into an increasingly competitive workforce.
“One of the reasons why we chose, as an organization, to support the entrepreneurial growth and welfare of the youths is to see young men and women play vital roles in the socio-economic development of the country and help curb the high level of unemployment,” Sekibo said.
The MD, who was represented by the Head, Brand Management & Sustainability, Corporate Communications, Heritage Bank, Ozena Utulu, said Heritage Bank is positioned to lead the recovery of the economy through enhancing youth entrepreneurship development and engendering self-employment via its various initiatives and products.
According to Sekibo, the drive to support youths seeks to create, preserve and transfer wealth across generations. He explained that the entrepreneur schemes of the bank has always focused on dependable job-creating sectors, such as the agricultural value chain (fish farming, poultry, snail farming), cottage industry, mining, and solid minerals, creative industry (tourism, arts and crafts), and ICT.
Sekibo stated that the bank supported this initiative because of its belief in Nigerian youth, who make up about 80 percent of the country’s population. He further explained that Heritage Bank was impressed with the nature in which talents were sought out, the rigorous selection process and the integrity with which the overall scheme was delivered.
Sekibo expressed satisfaction in the long term sustainability of the initiative, stating, we will not support something that will not stand the test of time.
The Executive Producer, The Next Titan, and Managing Director, Bravopoints International Limited, Mide Kunle-Akinlaja explained, “the idea behind the next titans is to create a Nigeria of our dreams, the roll calls of entrepreneurs with businessmen and women who will boost the nation’s economy and become employers of labour. It is not just an ordinary show but a show that transforms lives.”
According to him, The Next Titan over the past five years has been the only major entrepreneurial reality show in Nigeria, which provides an opportunity for young aspiring entrepreneurs with good business ideas that can transform the economy to compete among themselves on television in order to win a grand cash prize and a brand new car to start their dreams.
He noted that it was a platform designed to ignite the entrepreneurial spirit of the generality of young Nigerians who may not have the opportunity to participate directly through its regional auditions, but who can watch the TV show, and who can, as a result, take a decision to ply the route of entrepreneurship as a viable career option.
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