Poised by a desire to partner and create wealth for their individual customers, the Heritage Bank took advantage of the occasion of the customers’ service/appreciation week to organise a business fair that showcases and celebrates the business activities of their various customers.
The fair which took place at 12 Ligali Ayorinde Street, Victoria Island, last Sunday and Monday, saw various entrepreneurial clientele of the bank displaying their products and services to potential customers.
Just as was obtainable in trade fairs, products were reasonably cheap as they were sold at much discounted prices and prospective shoppers also used the occasion to obtain the contact addresses of sellers.
The event was strategically kick started on Sunday, a work free day, to enable customers alongside their family and friends hang out at the fair.
In her welcome address, the Executive Director, South Bank, AdaezeUdensi disclosed that at Heritage Bank, they are poised to collaborate with their customers to grow their businesses into generational conglomerate.
“Our desire is for Nigerian businesses to be listed on the stock exchange and eventually become global brands and household names. We believe that businesses like yours are the backbone of the economy because you create jobs and play a huge role in moving our country out of this present recession. I encourage you to rise up to this challenge facing every Nigerian entrepreneur and make our economy vibrant again.”
She stated that the Heritage Bank business fair is where new deals are brokered and partnerships initiated. ‘It is the place to connect’ she said.
According to her, a contact at the fair could lead to a business opportunity tomorrow and shoppers in turn will appreciate the vendors home grown businesses and in turn, the vendors would learn more innovative ways to meet their needs. ‘That is why we have created a platform like this, to propel a network of fast growing businesses’.
“Seize this opportunity, network with other vendors that are present, engage our SME consultants at the mini-bank and let us be your guide on the path to global recognition.”
Collaborating the Udensi’s speech was the Executive Director, Abuja & North Bank, Ola Olabinjo who hinted that the business fair being organised by the bank is a sure foundation of taking Nigeria’s economy out of recession.
The Abuja North Bank ED remarked that because small businesses are the foundation of every economy, at Heritage Bank, they are more than every ready to ensure that they support them.
“It is not the size of the balance sheet of the bank that grows an economy, but the patriotism of the bank and the small businesses and we are determined to go the long walk with you.”
Full of life and ensuring orderliness at the fair was the Group Head, Customer Experience and Analytics, KikanyaAkpenyi who declared to Independent that she is happy and could only thank God that the D-day has finally come and that the vendors responses to the invitation was fantastic.
“This is the second edition, during the first one, of course, we were still testing the water so, a lot of the planning was a bit rushed. However, this time around, we had much time to plan and that is why we were able to get a bigger space in terms of a more vantage location that would be accessible to a lot of people.”
Akpenyi indicated that the success of the event was hinged on the feedback gotten from the previous edition, leading to more people wanting to be a part of it.
“So, it took a lot of works, getting the vendors, collecting their logos and promotional materials for them. And of course, on our part, trying to put the word out there and then getting all these to happen. About two months of preparation, checking prices, comparing locations and then, we are here today.
“I am excited and happy, I am thankful for the team I have, it couldn’t have happened with just me. Team work is actually the success factor here. So, everyone has put in his and her best. We also got very good support from our management.”
Despite being organized just for the Lagos entrepreneurs, there were also vendors from outside Lagos that graced the occasion and the bank welcomed them with open arm.
The event which was open to all retail segments of Heritage Bank’s clients, according to the organizers, is hoped to be taken beyond the Island, to other metropolitan cities across the country.
“It is all about giving back to our customers, finding ways to support them, as well as appreciating them for their patronage. We are open to feedback as we get the feedback and clamour to do more, we can always adjust.”
Even though plans were made for 50 booths and five extra, the entire 55 booths were booked and occupied by vendors of various products and services who had their sales reps distributing fliers to customers.
UBA Promises To Put Customers’ Needs First As It Holds 2019 Forum In Lagos
The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.
The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff, and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.
UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.
He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”
Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.
She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”
Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.
A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.
In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.
Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers and urged them not to rest on their oars.
“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.
The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.
The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touchpoints. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine
Zenith Bank Drives Convenient Banking And Financial Inclusion With Z-Money
Nigeria’s leading financial institution, Zenith Bank Plc, has introduced Z-Money, which brings banking services closer to its customers and enhance financial inclusion among the under-banked and unbanked populace of the country.
Z-Money is an agency banking product of the bank which entails the onboarding of agents who are expected to render basic financial services on behalf of the bank.
Through the bank’s network of agents spread across the urban and rural communities in the country, customers are able to open accounts, deposit cash into any account, withdraw cash from any bank account, transfer funds, buy airtime, pay bills, and do so much more in a convenient way. In order to engender trust among its customers, the Bank ensures that all transactions done through the agents are PIN protected and safe.
Commenting on the new product, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said “the bank remains focused on providing premium financial solutions that create value for its customers wherever they are located across the country”. He added that apart from helping to extend the bank’s retail reach across all segments of the market, the adoption of the agency banking platform also demonstrates the bank’s commitment to achieving financial inclusion in the country.
Zenith Bank Plc is recognized as one of the most innovative financial institutions in Nigeria and was voted the most customer-focused bank in Nigeria for the Retail and SME segments in the 2018 KPMG Annual Banking Industry Customer Satisfaction Survey (BICSS).
The bank’s commitment to world-class service standards has led to several product innovations over the last few weeks including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account and “Dubai Visa Service” on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to Dubai.
The Next Titan Season-6: Heritage Bank Continues To Boosts Entrepreneurship Among Youths
Heritage Bank Plc, Nigeria’s most innovative banking service provider has again thrown its usual support behind the organizer of The Next Titan, so as to have a better and improved season six of the programme.
This year’s edition of the reality TV show is again headlined by Heritage Bank and is targeted at giving young entrepreneurs an opportunity to display their ingenuity and talents.
The programme, which also, focuses on ensuring that the entrepreneurial goals of the Nigerian youths are achieved, had its auditions in four of the six geopolitical zones of the country.
Speaking during the audition at the Sheba Event Centre in Lagos, the MD/CEO of the bank, Ifie Sekibo stated that the Heritage Bank has continued to make seamless efforts to demonstrate its commitment towards developing and positioning youths to become world-class citizens equipped and ready to be absorbed into an increasingly competitive workforce.
“One of the reasons why we chose, as an organization, to support the entrepreneurial growth and welfare of the youths is to see young men and women play vital roles in the socio-economic development of the country and help curb the high level of unemployment,” Sekibo said.
The MD, who was represented by the Head, Brand Management & Sustainability, Corporate Communications, Heritage Bank, Ozena Utulu, said Heritage Bank is positioned to lead the recovery of the economy through enhancing youth entrepreneurship development and engendering self-employment via its various initiatives and products.
According to Sekibo, the drive to support youths seeks to create, preserve and transfer wealth across generations. He explained that the entrepreneur schemes of the bank has always focused on dependable job-creating sectors, such as the agricultural value chain (fish farming, poultry, snail farming), cottage industry, mining, and solid minerals, creative industry (tourism, arts and crafts), and ICT.
Sekibo stated that the bank supported this initiative because of its belief in Nigerian youth, who make up about 80 percent of the country’s population. He further explained that Heritage Bank was impressed with the nature in which talents were sought out, the rigorous selection process and the integrity with which the overall scheme was delivered.
Sekibo expressed satisfaction in the long term sustainability of the initiative, stating, we will not support something that will not stand the test of time.
The Executive Producer, The Next Titan, and Managing Director, Bravopoints International Limited, Mide Kunle-Akinlaja explained, “the idea behind the next titans is to create a Nigeria of our dreams, the roll calls of entrepreneurs with businessmen and women who will boost the nation’s economy and become employers of labour. It is not just an ordinary show but a show that transforms lives.”
According to him, The Next Titan over the past five years has been the only major entrepreneurial reality show in Nigeria, which provides an opportunity for young aspiring entrepreneurs with good business ideas that can transform the economy to compete among themselves on television in order to win a grand cash prize and a brand new car to start their dreams.
He noted that it was a platform designed to ignite the entrepreneurial spirit of the generality of young Nigerians who may not have the opportunity to participate directly through its regional auditions, but who can watch the TV show, and who can, as a result, take a decision to ply the route of entrepreneurship as a viable career option.