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Diamond Bank Listed In Top Three Most Customer Focused Banks In Nigeria

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In a recent poll conducted by leading advisory and consultancy firm, KPMG, Diamond Bank was ranked as one of the top three most customer-focused banks in the country. Participating in a keenly contested category, the Bank emerged overall third best in the customer satisfaction index (CSI) with 73.5 points.

This revelation was made at the 2016 edition of the Annual Banking Industry Customer Satisfaction Survey recently released by KPMG.

The survey which debuted in 2007, elicits feedback from customers and stakeholders across the retail, SME and corporate banking segments. It is a reflection of the levels of satisfaction and expectation of customers with respect to service delivery from their banks. The yardstick for evaluation includes convenience, products and services, client service, value for money and customer care.

Diamond Bank has maintained a customer-centric strategic mix; passionately leading the revolution in mobile banking innovations and financial inclusion of the un(der)banked in the country. Its mobile app is the most downloaded and registered in the financial services sub-sector, with over 1.5 million users.

The Bank’s Diamond Ye’llow account has remained the most successful in the country, with over 5 million account holders in two years and through its monthly DiamondXtra draws, Diamond Bank has given out N4 billion to its loyal customers in the last five years, while setting aside N600 million for its loyal customers this year.

The Bank’s chief spokesperson, Ayona Trimnell stated that Diamond Bank is very passionate about its customers, and is continually looking for ways to improve its services in line with developing trends.

She said: “Diamond Bank Plc is a customer driven bank and the quality of our services embodies our mantra which is centered on going beyond banking to achieve customer satisfaction. We are unflinching in our resolve to constantly deploy new technologies and digital applications to drive financial inclusion, convenient banking and enhanced customer friendly services. This rating is a confirmation of our resolve and focus, and reinforces our standing as a bank for the people”.

In its latest ranking, the global financial rating agency, Fitch, reaffirmed Diamond Bank’s rating of ‘BBB” +. Thus, affirming the strong fundamentals of the Bank to meet financial commitments.

According to Fitch, the strong regulatory capital ratios of the Bank have helped offset the one-off impact from the devaluation arising from Nigeria’s new FX regime. This translates to a stable outlook for Diamond Bank’s short-term and long-term foreign currency issuer default ratings (IDR).

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Everyone Can Open A Zenith Bank Zero Account [WATCH VIDEO]

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Do you know that you no longer need tens of thousands of naira or huge funds before you can open a Zenith bank account?

Are you aware that you can open a zero naira account with Zenith Bank?

Yes, you can and you can do it on the go!

Watch the video:

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Abuja Aglow As World Presidents, Dignitaries, Celebrities Set For Africa’s Biggest Event #TheUBAMarketPlace2019

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Pan African financial institution, United Bank for Africa (UBA) Plc is set to host over 20,000 visitors, 100 small and medium enterprises and leading private and public sector players from across Africa, at the continent’s biggest entrepreneurial fair tagged #theUBAmarketplace2019 in Abuja, Nigeria.

The event, which will be held on July 26th and 27th 2019, on the sideline of the Tony Elumelu Entrepreneurship Forum, the largest gathering of the entrepreneurship ecosystem in Africa, will host businesses and business owners in various industries including food, fashion, beauty, home/interior, and gadgets.

The epic event will offer plenary sessions and discussions on the small and medium scale enterprises (SMEs) sector and the relevance of financing. The plenary sessions will highlight the entertainment and music industries. Likewise, fashion, a big cultural and revenue attraction on the continent, will be showcased with the designs of 10 leading African labels.

At the master-class sessions to be held during the UBAmarketplace2019, small and medium scale businesses will have the opportunity to network and get solutions to some of the challenges they face in running their businesses. Also, entrepreneurs who are beneficiaries of the Tony Elumelu Foundation will be presented a platform to pitch their businesses with a grand prize of a grant, courtesy of UBA.

The Group Managing Director, Kennedy Uzoka, speaking about the event, stated “UBA has always been at the forefront of entrepreneurship across Africa, undertaking many projects aimed at contributing to supporting Africa’s growth and economic integration. The birth of the UBAmarketplace and this entrepreneurial fair is a testament to our commitment to African SMEs”

Uzoka added that with the fair, UBA seeks to touch base with small business owners while positively affecting the lives of entrepreneurs doing business in its countries of operations and beyond’.

“I think everyone realizes the fact that we need to prioritize the private sector. We need to encourage entrepreneurship and youths. This is the driving factor and the major reason why we are organizing an event of this magnitude’ he said.

UBA’s REDTV will light up the Redzone at the UBA marketplace with entertainment featuring Africa’s star boy Wiz kid; DJ Cuppy and many more.

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Access Bank UK Balance Sheet Up 36% As Polo Day Pledges N350m For Children In Education

Gbemileke Ajayi

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The Access Bank UK used its’ annual Access Bank Polo Day at Guards Polo Club Windsor on Saturday 13 July to post results showing another year of outstanding international business growth.

2018 was the year that it joined the three key UK clearing systems, and collected the best African Trade Finance Bank Awards from both International Finance and CFI.

All four strategic business units returned double-digit growth and in only its second year of operations, the importance of its investment in Dubai was demonstrated by a 200 percent increase in income. For the eleventh year running it was able to report having no ‘non-performing loans.’

With Corporate Responsibility and exemplary Corporate Governance playing a key role in the growth of the Bank, the Polo day is the culmination of a yearlong programme, with part of its fundraising in partnership with UNICEF for education projects in northern Nigeria in particular.

A total of N350 Million was pledged during the day to build and equip 70 new classrooms, for children’s education in Northern Nigeria. Since the UNICEF/Access Bank initiative was started in 2005 it has built schools in Kaduna and, kept more than 8,000 students in continuous education.

At the same time, new school blocks and a computer literacy building all in a more secure and friendly school environment have been developed. The communities surrounding the schools are being supported with bore-holes for water, and sewing and grinding machines to secure employment and stimulate economic and social development.

Kaduna State Governor, Nasir El-Rufai is committed to matching the building programme which will see another 70 classrooms built in the coming year and another 2500 children in education.

The annual event is the climax to the high-profile Access Bank/UNICEF Charity Shield Polo tournament, and celebrates reaching out to and highlighting the plight of vulnerable children and orphans and internally displaced persons. In partnership with 5thChukker and based in Kaduna, Nigeria, the tournament is the biggest charity polo tournament in Africa and generates funds and stimulates support for the work of the UNICEF/Access Bank initiative across Africa.

According to the Managing Director, Access Bank UK, Jamie Simmonds “we are a bank where our growth has been fueled by the strength of customer relationships. It enables us to develop innovative products and financial solutions with rather than just for our customers.

“Becoming a UK clearer is a major landmark for us and differentiates us from many of our competitors in the market place. We also manage our retail deposit offering in-house for greater control with both initiatives forming part of our strategy to future proof the bank” “

We have offices here in the heart of the City of London, Dubai and Lagos and are building our presence in China through a representative office there.” “We invest significantly in attracting, retaining and developing professional staff in order to ensure customers always deal with an expert who is familiar with their business and personal financial needs.

Herbert Wigwe, Chairman of The Access Bank UK Ltd, says “the successes in completing the first decade of trading for ACCESS Bank UK has been a major milestone. Growth has been sustained at the same time as earning a reputation for innovation and flexibility”

“Together our continuing support for the Fifth Chukker -UNICEF initiative is predicated on our view of our role as a change agent in Nigeria and Africa that can help institute socio-economic development through responsible business practice, social initiatives and environmental consideration.”

Wigwe added “we continue to look for ways through which more resources can be pooled towards supporting the children. We are part of the community and as such should support its wellbeing.”

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